Aircraft went tech....connection missed???
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Aircraft went tech....connection missed???
Hi all, sorry if this is int he wrong place! I'm an Air Traffic Controller and only used to the lions den area!!
My wife was supposed to fly on Friday to Heathrow to connect to a Virgin flight to Sydney. She'd booked Premium Economy.
Her flight from Aberdeen was late arriving at Aberdeen and then went tech. BA decided that they were not flying anybody with a connection at Heathrow....I tried phoning Virgin but the call centre in India didn't know where Aberdeen was (Near Heathrow???) and then told me she'd have to wait till Monday to speak to her travel agent as the virgin flights were booked differently than the BA tickets....
I eventually got through to the ticket desk for Virgin at Heathrow and they booked her onto the Saturday nights flight but only in Economy as the flight was busy.....what can we do about this?? She was prevented from flying by BA as the Aircraft went tech...and Virgin could only give her an economy seat even though she'd paid for Premium...
(I'm not moaning coz BA did put her on the next day's flight and Virgin's ticket desk was really helpful......unlike the Indian call centre!!)
My wife was supposed to fly on Friday to Heathrow to connect to a Virgin flight to Sydney. She'd booked Premium Economy.
Her flight from Aberdeen was late arriving at Aberdeen and then went tech. BA decided that they were not flying anybody with a connection at Heathrow....I tried phoning Virgin but the call centre in India didn't know where Aberdeen was (Near Heathrow???) and then told me she'd have to wait till Monday to speak to her travel agent as the virgin flights were booked differently than the BA tickets....
I eventually got through to the ticket desk for Virgin at Heathrow and they booked her onto the Saturday nights flight but only in Economy as the flight was busy.....what can we do about this?? She was prevented from flying by BA as the Aircraft went tech...and Virgin could only give her an economy seat even though she'd paid for Premium...
(I'm not moaning coz BA did put her on the next day's flight and Virgin's ticket desk was really helpful......unlike the Indian call centre!!)
Join Date: Jul 2001
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Virgin don't have an Indian Call Centre - you just got through to Crawley!
I'm not an expert on this but I believe as the flights were booked seperately rather than on one reference number you don't really have any comeback with BA as no-one has responsibility for your connection.
I'm not an expert on this but I believe as the flights were booked seperately rather than on one reference number you don't really have any comeback with BA as no-one has responsibility for your connection.
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An answer from BA....but none from VIRGIN!!!!
THANKS BA!!! A not too speedy reply but they've offered 10000BA miles.....many thanks for this!!
As to VIRGIN.....they've not even been bothered to reply to my email!!! The call centre in India couldn't give a
about the customers....if we in the industry spot this...what about the real world???
NOT GOOD VIRGIN!!!!
Cheers BA!!
As to VIRGIN.....they've not even been bothered to reply to my email!!! The call centre in India couldn't give a
about the customers....if we in the industry spot this...what about the real world??? NOT GOOD VIRGIN!!!!
Cheers BA!!
