Qantas drops its bundle on the eve of Ansett II
Join Date: Feb 2000
Location: Usually Oz
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Pontius,
As a matter of fact, there are quite a number of us who DO care!
BTW, they are now "customers" not "passengers". Though they still look very similar to those I've been looking out for for 32 years, despite the name change.
G'day <img src="wink.gif" border="0">
As a matter of fact, there are quite a number of us who DO care!
BTW, they are now "customers" not "passengers". Though they still look very similar to those I've been looking out for for 32 years, despite the name change.
G'day <img src="wink.gif" border="0">
Join Date: Feb 2001
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Feather#3,
Thats nice to hear and I know I generalise, however I have witnessed consistantly poor level of customer service over the past ten years.
I can remember when the cabin crew would do what ever they could to make a flight more comfortable, but that was some time ago!
Your obviously one of the good ones.....
Thats nice to hear and I know I generalise, however I have witnessed consistantly poor level of customer service over the past ten years.
I can remember when the cabin crew would do what ever they could to make a flight more comfortable, but that was some time ago!
Your obviously one of the good ones.....
Join Date: Feb 2000
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Pontius,
Woops! Didn't mean to imply that I'm a cabin crew member; simply a driver/airframe. However, I reiterate that there are those around [including cabin crew ] who do try to look after the pax.
As a CEO level chap once remarked; "Cabin crew are rsponsible for 65% of our compliments and 55% of our complaints! The only thing consistent about them is their inconsistency!!" Steps have and are being taken to correct that [upwards, I might add, before the knocking starts! <img src="tongue.gif" border="0"> ], but only time will tell, if we have enough left, if they are the right ones. <img src="rolleyes.gif" border="0">
G'day <img src="wink.gif" border="0">
Woops! Didn't mean to imply that I'm a cabin crew member; simply a driver/airframe. However, I reiterate that there are those around [including cabin crew ] who do try to look after the pax.
As a CEO level chap once remarked; "Cabin crew are rsponsible for 65% of our compliments and 55% of our complaints! The only thing consistent about them is their inconsistency!!" Steps have and are being taken to correct that [upwards, I might add, before the knocking starts! <img src="tongue.gif" border="0"> ], but only time will tell, if we have enough left, if they are the right ones. <img src="rolleyes.gif" border="0">
G'day <img src="wink.gif" border="0">
Evertonian
When compared to other Asian airlines, is there a reason the QF cabin crew won't come out from behind the "curtain of secrecy" to answer the call buttons? I know on CX that the crew come around, during the films, offering drinks at regular intervals, is this beneath the QF crews?
When it comes to inflight service on International, theres Olympic & then theres QF! <img src="mad.gif" border="0">
When it comes to inflight service on International, theres Olympic & then theres QF! <img src="mad.gif" border="0">
WRT the original thread - Melbourne Airport for many years has been the worst performing port in the Qantas network (both Domestic & International) so recently a "headkicker" was sent to try to sort out the problems. I suspect that the "internal" memo that the press recently latched onto was written by the "headkicker" as part of his attempts to extract better work ethics from the Melbourne staff.
Therefore, Qantas didn't drop their bundle but are simply trying to raise service standards. <img src="tongue.gif" border="0">
Therefore, Qantas didn't drop their bundle but are simply trying to raise service standards. <img src="tongue.gif" border="0">
Join Date: May 2000
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Correct me if I am wrong, but I was at my 'local' airport yesterday jumping off a QF flight operated by NJS, there was a lady at the baggage carousel picking a bag from the previous evening's flight that had been left behind. Nothing unusual except it was one of sixty bags that QF/NJS had left behind on the 146 flight the previous night. I do not operate the type, but pax were notified about the offload 10 min prior to touchdown and were told that extra fuel was required, sixty bags worth though? In AN days a fuel stop would have occured or an announcement prior to departure at least. I tink maybe boss man forgot dem bag eh?. .The service is complacent, on time departures non-existent.. .Competition please gentlemen <img src="eek.gif" border="0">
