Banking log in fails

[Pontius Navigator]

Having entered my bank URL I get the home screen. I click log on and the url switched the the next screen where I would enter user name and password. This page does not load.

I cleared the cache in MS Edge but no change. I tried Chrome and have the same problem.
It works properly in Kindle Fire and on the Smartphone. I have rebooted several times but no dice.

I have disabled my A/V and still nothing. Any advice please?

[waito]

Have you checked authenticity of the page you open on the original device? click on the lock symbol next to it and read the certificate info if it's the bank you expect.

[BirdmanBerry]

Can you reach other secure pages? If not it could be the way your PC or browsers are handling them. Can be down to your internet connection/router.

[TURIN]

Check your PC clock is synchronised correctly.
I was having log in issues with my bank and this was the problem.

Also, don't use a favourites tab for the log in page. My bank didn't like that either.

[Pontius Navigator]

Thank you. The original start screen is genuine. The failed log in screen has exactly the same alpha numeric URL as on the devices that log in OK.

Birdman, all other secure banking URL work. It is certainly a new fault. If I was suspicious I would blame the only common link - Windows 10 - which is common to Chrome and Edge and not relevant to Chrome on Andoid or Silk on Kindle.

The clock is synched and the bank was not a favourite in Chrome.

[mikemmb]

Originally Posted by TURIN

Also, don't use a favourites tab for the log in page. My bank didn't like that either.

I have a Spanish bank account which requires that the complete bank URL is typed in using the keyboard or it will not accept your subsequent login!
So NO shortcuts, favourites, predictive text, copy/paste, etc.

Individual key press for each and every character.

[BirdmanBerry]

Originally Posted by Pontius Navigator

Thank you. The original start screen is genuine. The failed log in screen has exactly the same alpha numeric URL as on the devices that log in OK.

Birdman, all other secure banking URL work. It is certainly a new fault. If I was suspicious I would blame the only common link - Windows 10 - which is common to Chrome and Edge and not relevant to Chrome on Andoid or Silk on Kindle.

The clock is synched and the bank was not a favourite in Chrome.

OK so try using Chrome but use Incognito window. This can often solve the issue too.

[waito]

Originally Posted by Pontius Navigator

The failed log in screen has exactly the same alpha numeric URL as on the devices that log in OK.

That's not a 100% proof! There are some circumstances when this misleads you. Yes it's unlikely, but if different browsers are affected on only one device, there might be a redirection malware as a common reason. picks up your URL and redirects it to another IP address while still showing the same URL.

I have some other ideas but not a good one.

[Tony Mabelis]

I recently had a problem logging on to my internet banking.
After a call to their helpline to turned out to be my 'phantom VPN' causing the trouble.
Now if I get the problem, I disconnect the VPN for the duration of my bank transaction.

[Pontius Navigator]

Tony almost right. I had a VPN problem on my Smartphone which would not allow connection to a particular App.

However I have solved the problem. I remembered I had installed a program tht aimed to show your computer was active - Auto Mouse Mover. I stopped the program and now banking works.

The program by MurGee.com is malware in that it does not show in the installed programs either in control panel or in programs. It does not appear in any of the Program Files folders. Its only presence was in the Download folder and in the registry. I opened the program, switched off the start option, rebooted and cleaned the registry.

[waito]

Thanks for sharing your findings. I looked up if this is potential malware doing more stuff than the one advertised. Couldn't find any trace.

[Pontius Navigator]

Malware in the sense it stopped a lot in, does not instal in a folder and does not have an uninstall routine.