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ISP Blocking a Website

Old 19th Jun 2019, 21:22
  #1 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: uk
Posts: 235
ISP Blocking a Website

Can anyone help me get around a problem that has just occurred? My ISP - EE - appears to be blocking the Lufthansa website. When I go to it I get a message saying:
"You don't have permission to access "http://www.lufthansa.com/uk/en/Homepage?" on this server. Reference #18.3c6cd417.1560978744.35da674a".
Everything was fine this morning, but when I went back this afternoon I got the above message. I have tried 2 laptops and my mobile all with the same outcome. I have tried both Gmail and Microsoft edge. I have a 3 mobile dongle - if I disconnect EE wifi and use that, the website works fine and also works fine on my mobile phone when I am out and about.
The only slightly odd thing is that I had been looking at flights this morning and whilst I was away looking elsewhere, the Lufthansa website logged me off due to inactivity.

WIDN62 is offline  
Old 20th Jun 2019, 05:15
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Join Date: Jan 2008
Location: Finland
Age: 74
Posts: 465
Has an "s" crept into the http bit as in https?

Try removing it, if it has.

I have noticed that with a couple of websites recently.


finncapt is offline  
Old 20th Jun 2019, 08:03
  #3 (permalink)  
 
Join Date: Sep 2013
Location: UK
Posts: 86
It's unlikely that it is anything to do with your ISP, that message will be coming from the Lufthansa server (it's what is known as a 403: Forbidden response from the server). The most likely cause is that the Lufthansa server has blacklisted your IP address for some reason. The simplest solution is to try to get a different IP address by rebooting your router. Switch the power off to your router, leave it a few minutes (the longer you wait the more likely it is you will get a different IP address) then switch it back on and wait for it to boot up again.

The web address you quoted actually re-directs to https://www.lufthansa.com/gb/en/homepage Very few commercial websites now use http, most are https and will re-direct http requests to https.
PJD1 is online now  
Old 20th Jun 2019, 09:01
  #4 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: uk
Posts: 235
I don't think it was an http/https problem as I tried various ways of accessing the website - including via a link in an email I had from them. I suppose it is possible they blocked me because I allowed myself to be logged off due to inactivity. Anyway, this morning it is back to normal.
Thank you for the replies - I shall remember the advice in case it happens again.
WIDN62 is offline  
Old 21st Jun 2019, 05:22
  #5 (permalink)  
 
Join Date: Feb 2003
Location: BHX LXR ASW
Posts: 2,215
Daft as it may seem and as a Plusnet customer I could not access the Egyptair website for a booking. The only way I could do it was to tether my iPhone. Since then it seems ok.
crewmeal is offline  
Old 21st Jun 2019, 07:10
  #6 (permalink)  
 
Join Date: May 1999
Location: Quite near 'An aerodrome somewhere in England'
Posts: 25,967
I've found a lot of problems with the LH websites - 'forbidden' warnings, switches between English and German, failure to load at all.... Worse using IE11 than with Firefox. But it seems OK today, although it's still rather a mess at times.
BEagle is offline  

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