ISP Blocking a Website
Thread Starter
Joined: Apr 2010
Posts: 253
Likes: 18
From: uk
ISP Blocking a Website
Can anyone help me get around a problem that has just occurred? My ISP - EE - appears to be blocking the Lufthansa website. When I go to it I get a message saying:
"You don't have permission to access "http://www.lufthansa.com/uk/en/Homepage?" on this server. Reference #18.3c6cd417.1560978744.35da674a".
Everything was fine this morning, but when I went back this afternoon I got the above message. I have tried 2 laptops and my mobile all with the same outcome. I have tried both Gmail and Microsoft edge. I have a 3 mobile dongle - if I disconnect EE wifi and use that, the website works fine and also works fine on my mobile phone when I am out and about.
The only slightly odd thing is that I had been looking at flights this morning and whilst I was away looking elsewhere, the Lufthansa website logged me off due to inactivity.
"You don't have permission to access "http://www.lufthansa.com/uk/en/Homepage?" on this server. Reference #18.3c6cd417.1560978744.35da674a".
Everything was fine this morning, but when I went back this afternoon I got the above message. I have tried 2 laptops and my mobile all with the same outcome. I have tried both Gmail and Microsoft edge. I have a 3 mobile dongle - if I disconnect EE wifi and use that, the website works fine and also works fine on my mobile phone when I am out and about.
The only slightly odd thing is that I had been looking at flights this morning and whilst I was away looking elsewhere, the Lufthansa website logged me off due to inactivity.
Joined: Sep 2013
Posts: 89
Likes: 0
From: UK
It's unlikely that it is anything to do with your ISP, that message will be coming from the Lufthansa server (it's what is known as a 403: Forbidden response from the server). The most likely cause is that the Lufthansa server has blacklisted your IP address for some reason. The simplest solution is to try to get a different IP address by rebooting your router. Switch the power off to your router, leave it a few minutes (the longer you wait the more likely it is you will get a different IP address) then switch it back on and wait for it to boot up again.
The web address you quoted actually re-directs to https://www.lufthansa.com/gb/en/homepage Very few commercial websites now use http, most are https and will re-direct http requests to https.
The web address you quoted actually re-directs to https://www.lufthansa.com/gb/en/homepage Very few commercial websites now use http, most are https and will re-direct http requests to https.
Thread Starter
Joined: Apr 2010
Posts: 253
Likes: 18
From: uk
I don't think it was an http/https problem as I tried various ways of accessing the website - including via a link in an email I had from them. I suppose it is possible they blocked me because I allowed myself to be logged off due to inactivity. Anyway, this morning it is back to normal.
Thank you for the replies - I shall remember the advice in case it happens again.
Thank you for the replies - I shall remember the advice in case it happens again.
Joined: May 1999
Aviation Qualifications: ATP+Mil
Posts: 27,397
Likes: 857
From: Quite near 'An aerodrome somewhere in England'
I've found a lot of problems with the LH websites - 'forbidden' warnings, switches between English and German, failure to load at all.... Worse using IE11 than with Firefox. But it seems OK today, although it's still rather a mess at times.
