Recommended courier for laptop return?

[rusty sparrow]

I need to return a laptop, value £400, but laptops are prohibited items for many couriers unless I spend around £85.

Any recommendations for a UK return?

[rog747]

ask the company you are returning to? they will likely have a contract with their own couriers and should be able to arrange collection from you and you can pay them?

[Heathrow Harry]

depends why you're returning it - HP replaced a laptop under guarantee and the delivery courier took the old one away

Rob

[jimjim1]

Used to use DPD in a former life.

Their web site says batteries up to 100Wh are OK in equipment.

Lithium Batteries


"For batteries manufactured since January 2009, the watt-hours are marked on the outside of the battery.

If the watt-hours are not marked on the battery, use the formula Ampere-hours x Voltage.

Laptops, mobile phones and other small consumer electronics have batteries with less than 100Wh (exclusions apply, please click here)."

I imagine that few if any laptops will have batteries of more than 100Wh.

There is also a Cell limit of 20Wh. No idea how you are supposed to figure that out.

[G-CPTN]

When I needed to return a laptop (under warranty) for repair, the repairer 'sent' DPD to collect.
No preparation (ie no packaging required on my behalf) - the courier dropped the laptop into a box and sealed it.
The laptop was returned (fixed) by DPD in a 'bespoke' cardboard package.

A satisfying experience - I wasn't looking forward to finding a suitable container.

[rusty sparrow]

Royal Mail Special Delivery was the cheapest at £26 with next day delivery and £500 insurance.

Sorry ending though, the five year old macbook pro retina has a sticking key and a 256 GB SSD which has given up the ghost (thankfully I run regular timemachine backups so have the data). With batteries starting to bulge and be replaced, it would cost £400 to fix.