mg5350 not printing
Thread Starter
Join Date: Jan 2003
Location: Scotland
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
mg5350 not printing
my mg5350 has stopped printing, it seems to print but the paper comes out blank and the printer cartridges are all full, anyone any ideas, thanks
my 5250 did that a couple of times when it was on wi-fi via the home network. Put it on a cable to the main home pc and that solved it, for printing from that pc.
It doesn't like printing from the other bits of IT around the house.
It doesn't like printing from the other bits of IT around the house.
Thread Starter
Join Date: Jan 2003
Location: Scotland
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
cheers dazdaz, yes tried that, deep cleaning too, its 5 separate cartridges, so you would think one at least would work, just bought 5 new cartridges too 
its a multifunction printer and it wont even print using the photocopying facility, it makes all the correct noises, pretending its printing but it just spits out a blank sheet of paper at the end of it, wondering if its a common problem amongst other mg5350 owners
its a multifunction printer and it wont even print using the photocopying facility, it makes all the correct noises, pretending its printing but it just spits out a blank sheet of paper at the end of it, wondering if its a common problem amongst other mg5350 owners
Spoon PPRuNerist & Mad Inistrator
Did you remember to remove the ventilation covers on the new cartridges? That's not the same as the plastic head covers.
If you don't, the ink can't get out. Guess how I found that out.
SD
If you don't, the ink can't get out. Guess how I found that out.
SD
Thread Starter
Join Date: Jan 2003
Location: Scotland
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
cheers SD, remembered that 
canon support think its a hardware problem and I should send it to a canon service centre 400mls away, but cost of carriage and then fixing prob just as well chucking it. its just bloody annoying that its only two years old and I just bought a new set of cartridges for it, hell I still use a dot matrix printer I bought in 1992, runs perfectly
canon support think its a hardware problem and I should send it to a canon service centre 400mls away, but cost of carriage and then fixing prob just as well chucking it. its just bloody annoying that its only two years old and I just bought a new set of cartridges for it, hell I still use a dot matrix printer I bought in 1992, runs perfectly
Chief Tardis Technician
Join Date: Jan 2001
Location: Western Australia S31.715 E115.737
Age: 71
Posts: 554
Likes: 0
Received 0 Likes
on
0 Posts
Check that the cartridges are releasing the ink, hold a tissue to the ink outlet.
If that is ok, the print head itself may be clogged, or even may have a damaged ribbon cable/connection
If that is ok, the print head itself may be clogged, or even may have a damaged ribbon cable/connection
Thread Starter
Join Date: Jan 2003
Location: Scotland
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
thanks for the replies guys
the printer diagnostics say everything is ok
the cartridges are releasing ink and I've tried deep cleaning the head twice
still nothing
the printer diagnostics say everything is ok
the cartridges are releasing ink and I've tried deep cleaning the head twice
still nothing
Last edited by spycatcher; 28th Jul 2015 at 14:35.
Thread Starter
Join Date: Jan 2003
Location: Scotland
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
I don't know where the ink is going, its not dripping out the bottom or anything 
everything on the machine works normally
it sounds as if its printing as usual, same using the photo copying facility
but the paper comes out absolutely blank
I got am email from a canon support centre in England and they want £60 for a new printer head and that's not particularly guaranteed to fix it
everything on the machine works normally
it sounds as if its printing as usual, same using the photo copying facility
but the paper comes out absolutely blank
I got am email from a canon support centre in England and they want £60 for a new printer head and that's not particularly guaranteed to fix it
Chief Tardis Technician
Join Date: Jan 2001
Location: Western Australia S31.715 E115.737
Age: 71
Posts: 554
Likes: 0
Received 0 Likes
on
0 Posts
It definitely sounds like a print head thats not working.
Either its totally blocked, or its not receiving the signals to pass the ink. I dont know how to test for that.
A suggestion on another forum for a similar problem was to remove the printhead and soak it in warm soapy water. This seemed to work, so the next thing is to work out how to remove it.
Either its totally blocked, or its not receiving the signals to pass the ink. I dont know how to test for that.
A suggestion on another forum for a similar problem was to remove the printhead and soak it in warm soapy water. This seemed to work, so the next thing is to work out how to remove it.
Spoon PPRuNerist & Mad Inistrator
they want £60 for a new printer head and that's not particularly guaranteed to fix it
SD
Join Date: Sep 2008
Location: South Africa
Age: 87
Posts: 1,329
Likes: 0
Received 0 Likes
on
0 Posts
I'm a bit late coming into this, but I had exactly the same symptom with a MG 5340, which is a very similar printer.
A new print head at a stupid price was the 'recommended' route.
I bought a new printer. Because I wanted the capability to print on CD's and DVD's I bought the MX 924.
So far so good.
A new print head at a stupid price was the 'recommended' route.
I bought a new printer. Because I wanted the capability to print on CD's and DVD's I bought the MX 924.
So far so good.
