Skype - possibly the most awkward renewal ever !

[OFSO]

I have spent all morning trying to renew a subscription to Skype with a new credit card after the old card expired.

Can't enter details of the new card as I already have four cards set as methods of payment. (None of which are current and none of which look familiar.) Have to delete at least one of these - however Skype tells me I have no payment method set up and the file is empty ! Back to cards, nope, all still there. What with freezing and jumping (the website, not me, although it's a damn close-run thing) and not being able to delete that which isn't there (or maybe is), Skype gets my award for total uselessness in their payment setup. Just have to do it by good old bank transfer on Monday morning.

[vulcanised]

Just have to do it by good old bank transfer on Monday morning.

That will probably bugger the system even further.

[Klimax]

After Skype was sold to Microsoft it's gone downhill.. FaceTime is much better these days. Sad but true.

[Shack37]

I use it free so no subscription to renew.

[BOAC]

"FaceTime is much better these days. Sad but true. " - certainly is sad, anyway....

http://rt.com/usa/169456-facebook-kramer-report-sorry/

[OFSO]

I can't use it for free as the majority of calls are to a UK landline. Why they haven't set up a simple system of retaining your subscription/upgrading your credit card beats me........

[Loose rivets]

One is using it every day right now. UK landlines and US/Canada landlines and mobiles all for c 6 quid a month. I've never figured out how to get Skype on my mobile Mortorola Cliq XT with an early Android OS. So old it seems it's not worth trying as I rarely find I can make much sense of it.

My son in Texas and daughter in London both have Skype on their phones, and I've had quite good contact quality like that. I'll perhaps start a thread on it so as not to hijack this one anymore.

[OFSO]

Don't misunderstand me, I think the technology of Skype, both pc to pc and andy to pc, works very well, been using it for years ! - it's just the convoluted website/method of renewing a subscription that could be improved. It could ONLY be improved. Making it worse isn't possible.

[FerrypilotDK]

I had the same problem. I was mugged in Paris and the credit cards I had linked to Skype, blocked and replaced. Took FOREVER to get the new numbers on......OK, exaggeration, only 4 hours!

Skype has been on all my devices for years and saved me lots on calls to landlines, in addition to the free calls between devices. But it has certainly suffered since Microsoft.......

Facetime is normally clearer and better video, better audio.

"FaceTime is much better these days. Sad but true. " - certainly is sad, anyway....

http://rt.com/usa/169456-facebook-kramer-report-sorry/

It seems you are confusing FaceTime (Apple´s iPhone video conferencing app) and Facebook.

They have nothing to do with each other.....

[BOAC]

Beggin' yer pardon, guv. I thought it was another Danny hilarious 'funny' where the name got changed.

[Capetonian]

I never liked Skype and since it became part of Hotmail it's a complete mess and best avoided.

[500N]

I never liked Skype either, could never get it to work.

And really, for the cost of a proper VOIP Service which works all the time,
albeit without the video, much easier.


And I have never figured out why companies love limiting your payment methods !

[Rossian]

Skype difficulties...

....I've been using Skype for more than 11 years and rarely had these major problems I read reported here. I have probably the slowest BB connection in these halls (0.7 Mbts on a good day) I use Skype Out to landlines in NZ and Australia and Europe and it always works.

OK, sometimes, to my daughter in Bristol when she finishes work around tea time the quality drops but I cancel the video and it recovers. I even put in a new credit card details last year without any drama.

I'm genuinely baffled.

The Ancient Mariner

[ExSp33db1rd]

I agree, Skype is a total PITA now.

[OFSO]

I even put in a new credit card details last year without any drama.

Lucky you !

I can't put in my new credit card details because I have the maximum number of credit cards stored (four).

I "have to delete at least one" before I can enter a new card.

Yet when I go to "stored information" SKYPE says "no payment details are stored".

Back to the good old print-paper, take-it-to-bank-on-Monday-morning method.

Update primus: just done precisely that. Charming lady in bank says money will be there in two days. Ludicrously slow, but on the other hand, it works.....

Update Secundus: notification flag just popped up lower right screen telling my subscription renewed. Back on Skype unlimited to UK landlines.