BT Home Hub 3

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20th May 2011 | 13:11

#1 (permalink)

???pax

Thread Starter

Joined: Nov 2000

Posts: 74

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From: St Albans (Herts UK)

BT Home Hub 3

Anybody else having issues with their BT Home Hub 3?

I am getting lots of dropped packets when pinging google, bbc, etc.

20th May 2011 | 14:12

#2 (permalink)

green granite

More bang for your buck

Joined: Nov 2005

Posts: 3,513

Likes: 1

From: land of the clanger

No, more likely to be noise on your line I would have thought, any crackling obvious on the phone? I've always found their help line very good at sorting out problems starting with a line check.

21st May 2011 | 12:45

#3 (permalink)

Ancient Observer

Joined: Aug 2006

Posts: 1,761

Likes: 6

From: Lemonia. Best Greek in the world

My experience with the BT 0800 help line is generally very good. Maybe one person in 3 or 4 is useless, but the others are much better, and genuinely want to help..

However, if you have a really intractable problem, as I did at one stage, and the issue is beyond 1st line support's ability to help, then write to the BT CEO.

21st May 2011 | 19:13

#4 (permalink)

srobarts

Joined: Mar 2001

Posts: 430

Likes: 0

From: South East Cornwall

Quote:

then write to the BT CEO

it works, I emailed him on a Saturday lunchtime over a billing problem that was not getting resolved. Email back from him that evening and a call from someone who could sort it first thing Monday morning. I was impressed by the response.