email in Windows 7

[Arkroyal]

Having been forced to purchase a new machine due to failure of my old friend, I now have Windows 7!

No Outlook Express, so downloaded Windows Live Mail, which doesn't look anything like as good as OE.

Worse is that although I can receive emails on all my POP3 accounts, I can't send anything.

I get this error message:

The server does not support a SSL connection.

Subject 'testing'
Server Error: 250
Server Response: 250 8BITMIME
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC7D
Protocol: SMTP
Port: 25
Secure(SSL): Yes

The email account is with btyahoo, and when I went into 'properties' discovered that the 'My server requires authentication' box under 'Outgoing Mail Server', in the 'Servers' tab was unchecked (in XP it was checked).

'Aha' I thought, and checked the box, expecting a fix.

Still no joy.

Any ideas anyone?

[Mike-Bracknell]

Try it without SSL ticked.

[Arkroyal]

Tried it, no joy either way

Thanks

[Mike-Bracknell]

Well, since the error you posted says (to paraphrase) 'please don't use SSL against the server', what error do you get back when you have it unticked?

[touch&go]

Try Thunderbird it works well and had no problems using this mail program, look like OE

[Arkroyal]

Mike

It gives the same result whether the box is ticked or not.

Touch

Loaded Thunderbird, couldn't even receive, let alone send, that with using the Thunderbird auto set up, and with manually setting POP3 settings.

[green granite]

I use BTYahoo mail, but I always access it directly from my Yahoo home page and use their own browser, never have any problems at all.

[Wodrick]

I had a problem recently similar to yours, i.e. reception of mail ok but no transmission. Windows live and BTyahoo.

I changed from port 25 to the alternate (587 methinks) and works fine both win live and Thunderbird which I started to use when I was having trouble and find I prefer.
Don't get the frequent "Windows Live has encountered a problem .........." either.

[BOAC]

Ark - confirm you are looking in 'Advanced' for the SSL selection and not in 'Servers'?

[flexmode]

Because Windows Live Mail is now the online version of outlook you need to tick the box verification required at outbound mail. So: Extra, Accounts, Properties, Servers (than the last box). If further input required you can simply thick same log in as in mail requirements.

[BOAC]

Surely all except MB and I are confused here? We are talking SSL, not authentication. That is what the error code is - SSL. The server does not support SSL, therefore responds 250 8BITMIME Error code 0x800CCC7D. As I understand it, the box Ark is playing with does not have anything to do with the error.

[spannersatcx]

download the bt desktop help program, it normally sorts problems out for you.

make sure the server requires authentification is ticked and set.

[BOAC]

Beats talking to yourself!

[EGTE]

BT Broadband desktop help is a very useful tool for sorting out lots of PC problems. It will set up your email client with the correct settings. The current version does not work on 64 bit Windows 7 however. Expect that version in October.

[Loose rivets]

Well I'm blessed!

I tried Thunderbird a few days ago. It flatly refused to recognize an e-address or password that I've used for years. I put it to one side.

Because of this thread, I tried it again just now. Put in my name and password, and Bingo!

Just what was it waiting for?

First reaction, it looks good. Now to import my files. Any tips?

[Krystal n chips]

Just give the excellent tech guys a call at BT Tech help.......trust me, the "customer indifference" side is , but these guys are excellent.they will sort you out with no problem although be aware they may want to take remote control of the PC while they do so...

[Mornington Crescent]

Ark,

Check your outbox. If you have stuff in there clear it out and try again.

[BEagle]

When I bought my new Dell in April, I told them I was a 'business user' - so I was provided with 'Windows 7 downgradable to Windows XP'. Actually it was nothing of the sort; it was Windows XP SP3 which could be 'upgraded' to Windows 7.

But it came with the abysmal Windows Live Mail - which is a complete and utter piece of !!!!e. At least I was still able to use the entirely satisfactory Outlook Express with XP - because according to Micro$oft:

Outlook Express isn't available in Windows Vista or Windows 7—you can't download it or run it on either version of Windows.

Only problem was that the Office 2007 spellchecker doesn't have an English option for Outlook Express, thanks to Gates' geeks. But at least I was able to buy some 3rd part software to fix that.

However, all the settings which you used to use on your old machine should be the same on the new one, irrespective of the e-mail client.

If you want to see what people think of the useless Windows Live Mail, try Windows Live Mail Hate - 82% People Agree (84 opinions) .....

[cats_five]

"I was forced to use it by my ISP"

There speaks a computer numpty. What email client you use is nothing to do with your ISP, unless you want support from them.

[Mornington Crescent]

Who said that?