AOL's view on contracts and equipment
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Join Date: Oct 2007
Location: London
Age: 55
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AOL's view on contracts and equipment
After two years with AOL broadband in the UK my netgear router has died.
I contacted AOL and asked them if they could send a new one and they said "not unless you sign a contract for another year."
I said I had already been with them two years (one year extra than the initial contract) so that in effect was a year extra already.
They refused. So I left their broadband services and went with someone else.
Is this the usual for broadband suppliers or are others more sensible in their approach to keeping customers?
I contacted AOL and asked them if they could send a new one and they said "not unless you sign a contract for another year."
I said I had already been with them two years (one year extra than the initial contract) so that in effect was a year extra already.
They refused. So I left their broadband services and went with someone else.
Is this the usual for broadband suppliers or are others more sensible in their approach to keeping customers?
Spoon PPRuNerist & Mad Inistrator
In view of the amount of negative comments about AOL, I'm not surprised.
Perhaps you may find a silver lining (i.e. no longer with AOL).
SD
Perhaps you may find a silver lining (i.e. no longer with AOL).
SD
Join Date: Aug 2002
Location: Waterford Ireland
Age: 38
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Have you not taught that that you would be getting into the same situation if you go to a new ISP having to sign a contract to get a router from them. Also most people are not aware of how much their bb costs even with a new router compared to other places
