Computer Problem
Thread Starter
Joined: Aug 1998
Posts: 1,932
Likes: 13
From: England
Computer Problem
Ladies and Gents
My computer has started playing up again. For no apparent reason when I fire up Windows XP it hangs after the Windows start up page.
I can load Windows in Safe Mode with no problems and I have tried the usual option of system restoring back in time. Unfortunately when the system reboots it just hangs at the same point.
Any suggestions?
My computer has started playing up again. For no apparent reason when I fire up Windows XP it hangs after the Windows start up page.
I can load Windows in Safe Mode with no problems and I have tried the usual option of system restoring back in time. Unfortunately when the system reboots it just hangs at the same point.
Any suggestions?
Official PPRuNe Chaplain
Joined: Apr 2001
Posts: 3,498
Likes: 0
From: Witnesham, Suffolk
Yep.
Start in Safe Mode.
Click "Start" - "Run" and type MSCONFIG
Under "General", choose "Selective startup"
Under "Startup", untick everything.
See if it starts OK normally.
If no, report back here.
If yes, turn on some of the items there, and see if it still starts OK.
Repeat until you find the item that prevents it starting OK.
Remove/uninstall that item if you can. If in doubt, ask again in here, reporting the offending item.
Start in Safe Mode.
Click "Start" - "Run" and type MSCONFIG
Under "General", choose "Selective startup"
Under "Startup", untick everything.
See if it starts OK normally.
If no, report back here.
If yes, turn on some of the items there, and see if it still starts OK.
Repeat until you find the item that prevents it starting OK.
Remove/uninstall that item if you can. If in doubt, ask again in here, reporting the offending item.
Thread Starter
Joined: Aug 1998
Posts: 1,932
Likes: 13
From: England
poss/Keef
Tried all that and it still hangs just after the Windows screen (the one with the blue running line. Screen just goes blank and my HDD active light goes out.
Yep.
Start in Safe Mode.
Click "Start" - "Run" and type MSCONFIG
Under "General", choose "Selective startup"
Under "Startup", untick everything.
See if it starts OK normally.
If no, report back here.
Start in Safe Mode.
Click "Start" - "Run" and type MSCONFIG
Under "General", choose "Selective startup"
Under "Startup", untick everything.
See if it starts OK normally.
If no, report back here.
Official PPRuNe Chaplain
Joined: Apr 2001
Posts: 3,498
Likes: 0
From: Witnesham, Suffolk
Do you get to start it in Safe Mode?
If so, can you then do the MSCONFIG thing and restart it, with everything turned off?
Does it crash in that mode?
If Yes to all of those, start again in Safe Mode, do the MSCONFIG thing, go to the "General" tab, and untick all the boxes marked "Process..." and "Load..."
Then try again.
Otherwise, I suspect either a damaged Windows installation, or a virus.
If so, can you then do the MSCONFIG thing and restart it, with everything turned off?
Does it crash in that mode?
If Yes to all of those, start again in Safe Mode, do the MSCONFIG thing, go to the "General" tab, and untick all the boxes marked "Process..." and "Load..."
Then try again.
Otherwise, I suspect either a damaged Windows installation, or a virus.
Joined: Jan 2008
Posts: 798
Likes: 0
From: The Land of Beer and Chocolate
I would look at it being something in Windows being corrupted.
IIRC, you can boot with "step by step confirmation". When it asks "run <whatever>" say yes and you'll see what is causing the lockup as that will be the last thing it runs before it fails. Then repeat the process, execpt this time tell that <whatever> NOT to run and repeat process as necessary until the beastie boots up. Then you'll know what you have to look for that needs repairing.
Might need Windows repaired/reinstalled, however.
IIRC, you can boot with "step by step confirmation". When it asks "run <whatever>" say yes and you'll see what is causing the lockup as that will be the last thing it runs before it fails. Then repeat the process, execpt this time tell that <whatever> NOT to run and repeat process as necessary until the beastie boots up. Then you'll know what you have to look for that needs repairing.
Might need Windows repaired/reinstalled, however.
Per Ardua ad Astraeus
Joined: Mar 2000
Posts: 18,575
Likes: 4
From: UK
It is not unknown for the boot process occasionally to appear to 'hang' with no HDD activity - I have always assumed something like a registry re-write is in progress, or some similar dark MS thing. As the advice above - how long have you left it 'hung'? Go make a cup of coffee, walk the dog etc etc - then you can re-install Windows
Thread Starter
Joined: Aug 1998
Posts: 1,932
Likes: 13
From: England
Thanks for the comments so far. Unfortunately I am away from that computer for the next few days, so will try the later comments again on Sunday.
I had a nasty feeling that something had gone phut with Windows itself (just seems to be the way my life is going at the moment). My system only came with a recovery disk, anyone got any suggestions on cheap ways to reinstall windows if the recovery disk doesnt work?
I had a nasty feeling that something had gone phut with Windows itself (just seems to be the way my life is going at the moment). My system only came with a recovery disk, anyone got any suggestions on cheap ways to reinstall windows if the recovery disk doesnt work?
Joined: Oct 2003
Posts: 705
Likes: 0
From: Australia
I had a similar problem recently in a laptop and when I reinstalled windows it then would hang during hardware installation.
Since I had recently replaced a LAN/modem card, I removed it for the reinstallation and had no problems from then. I then put the card back in.
Seemed to be a problem with the driver for the LAN/modem card.
I would suggest you remove all hardware including sound cards, modems etc to see if you get it to start before you try reinstalling.
BTW, if you do find you need to reinstall, check out this article which guides you through a repair install.
http://www.michaelstevenstech.com/XPrepairinstall.htm
Since I had recently replaced a LAN/modem card, I removed it for the reinstallation and had no problems from then. I then put the card back in.
Seemed to be a problem with the driver for the LAN/modem card.
I would suggest you remove all hardware including sound cards, modems etc to see if you get it to start before you try reinstalling.
BTW, if you do find you need to reinstall, check out this article which guides you through a repair install.
http://www.michaelstevenstech.com/XPrepairinstall.htm
Last edited by twiggs; 2nd February 2008 at 02:07.
Joined: Nov 2007
Posts: 76
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From: North of the 26th and not above FL010
System Restore
Roland Pulfrew
Try using "System Restore" which is located on the Help and Support sector of the START pop up.
You can tell the computer to go back to a period where you know the computer booted up ok.
Works often for me when all else fails.
GOOD LUCK
Try using "System Restore" which is located on the Help and Support sector of the START pop up.
You can tell the computer to go back to a period where you know the computer booted up ok.
Works often for me when all else fails.
GOOD LUCK
Official PPRuNe Chaplain
Joined: Apr 2001
Posts: 3,498
Likes: 0
From: Witnesham, Suffolk
There are several valid steps before "start again". The "safe mode" process of "one driver at a time till you find the failing one" has worked for me in the past.
The Repair option (not the one the CD points you at, but the one you have to dig for) also does a good job. We don't know yet how bad it is in this particular case.
The Repair option (not the one the CD points you at, but the one you have to dig for) also does a good job. We don't know yet how bad it is in this particular case.
