Getting bullied by PC Logbook Company (Safelog)
Join Date: Jan 2012
Location: .
Posts: 2,173
Likes: 0
Received 0 Likes
on
0 Posts
Not convinced
new account
seems a strange topic for a first post
Just locating the old thread is an achievement in itself which seems unlikely
new account
seems a strange topic for a first post
Just locating the old thread is an achievement in itself which seems unlikely
Last edited by Milo Minderbinder; 6th May 2012 at 13:57.
Join Date: Jul 2008
Location: Euroland
Posts: 147
Likes: 0
Received 0 Likes
on
0 Posts
Well, I also use Safelog (for about 2 years now) and I never had a problem with Dauntless or the program. My support queries were answered within 24 hours and very helpful.
Join Date: Jan 2013
Location: Canada
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
I have been using Dauntless' various pieces of software for many years. Never had issues. Always got a speedy and kind response from the helpdesk.
I think if the OP had started off in a kinder tone, things could have taken a completely different route. However, I was disappointed at seeing James' response. That is no way to treat a customer. I hope he no longer works there......
I think if the OP had started off in a kinder tone, things could have taken a completely different route. However, I was disappointed at seeing James' response. That is no way to treat a customer. I hope he no longer works there......
Join Date: Jun 2014
Location: Ohio
Age: 44
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
CURRENT EXPERIENCE AS OF 28 DEC 2014
Read for yourself! Apparently he got a CHUCKLE out of my question!
> Your Original Question / Comment was:
>
> i removed my carryover times from the legacy part and placed them in categories. I have looked through my logs multiple times and everything seems to be correct but when i add SE Helicopter and Multi Engine Helicopter times the amount does not equal my total aircraft time. Additionally my total time does not match when I add up the other categories.
> A helpdesk issue that you submitted has been responded to as follows:
>
>
> As it takes us an extraordinarily long time to look into such issues and because nearly all such reports are caused by user error, we ask that you provide a VERY VERY VERY VERY specific set of steps that we can use to try to understand and duplicate your problem. Please avoid generic terms such as ''any.'' Please give us a very concrete example that we can see in your logbook so that our team can look into it.
>
> Thanks
> Steve
> CFI
>
>
>
>
>
Okay let's see if this is specific enough for you if not please let me know! I would hope you are familiar with your logbook system!
I entered times in the log those time consisted or contained times of Single and Multi Engine helicopters which are the only two times of helicopters that exists! Ones with one engine or two engine! The SE helicopter time plus the ME helicopter time should equal total Helicopter time correct? Why doesn't it?
MY RESPONSE
Are you a small operation? I do not appreciate the sarcasm something like that could end up being shown to my coworkers and friends! It could also be something that makes me go to my competitors software!
Sent from my iPhone
SECOND QUESTION I ASKED
Your Original Question / Comment was:
In safelogweb is it possible to enter coordinates in the standard aviation format? N00 00 00 instead of in the decimal format 00.0000 I am helicopter pilot and frequently fly to unregistered points all of our coordinates are provided in n00 00.00 format this is my only major Hangul with Safelogweb as it is very time intensive converting the coordinates!
"Standard aviation format" heh.
Always gives me a chuckle when people think they are doing something in a ''standard'' format. There are almost as many ''standard'' formats in aviation as there are pilots.
That said, in Safelog as far as I know you can enter lat/lon in any number of formats on most platforms and the system will convert it to it''s own. Please give it a try. If we''re missing some particular format (i think we support about 9 different formats now), please let us know and we''ll look into adding it.
Thanks
MY RESPONSE
Well let me state it this way when I put it in the format I have used in every single aviation GPS EVER including Garmin, Loran And the Honeywell FMS it seems to be pretty standard! I have tried it and it does not work unless I am doing it in the wrong way. Obviously I tried it or I would not have wasted my time putting in the ticket!
> Your Original Question / Comment was:
>
> i removed my carryover times from the legacy part and placed them in categories. I have looked through my logs multiple times and everything seems to be correct but when i add SE Helicopter and Multi Engine Helicopter times the amount does not equal my total aircraft time. Additionally my total time does not match when I add up the other categories.
> A helpdesk issue that you submitted has been responded to as follows:
>
>
> As it takes us an extraordinarily long time to look into such issues and because nearly all such reports are caused by user error, we ask that you provide a VERY VERY VERY VERY specific set of steps that we can use to try to understand and duplicate your problem. Please avoid generic terms such as ''any.'' Please give us a very concrete example that we can see in your logbook so that our team can look into it.
>
> Thanks
> Steve
> CFI
>
>
>
>
>
Okay let's see if this is specific enough for you if not please let me know! I would hope you are familiar with your logbook system!
I entered times in the log those time consisted or contained times of Single and Multi Engine helicopters which are the only two times of helicopters that exists! Ones with one engine or two engine! The SE helicopter time plus the ME helicopter time should equal total Helicopter time correct? Why doesn't it?
MY RESPONSE
Are you a small operation? I do not appreciate the sarcasm something like that could end up being shown to my coworkers and friends! It could also be something that makes me go to my competitors software!
Sent from my iPhone
SECOND QUESTION I ASKED
Your Original Question / Comment was:
In safelogweb is it possible to enter coordinates in the standard aviation format? N00 00 00 instead of in the decimal format 00.0000 I am helicopter pilot and frequently fly to unregistered points all of our coordinates are provided in n00 00.00 format this is my only major Hangul with Safelogweb as it is very time intensive converting the coordinates!
"Standard aviation format" heh.
Always gives me a chuckle when people think they are doing something in a ''standard'' format. There are almost as many ''standard'' formats in aviation as there are pilots.
That said, in Safelog as far as I know you can enter lat/lon in any number of formats on most platforms and the system will convert it to it''s own. Please give it a try. If we''re missing some particular format (i think we support about 9 different formats now), please let us know and we''ll look into adding it.
Thanks
MY RESPONSE
Well let me state it this way when I put it in the format I have used in every single aviation GPS EVER including Garmin, Loran And the Honeywell FMS it seems to be pretty standard! I have tried it and it does not work unless I am doing it in the wrong way. Obviously I tried it or I would not have wasted my time putting in the ticket!
Join Date: Apr 2005
Location: UK
Posts: 6
Likes: 0
Received 0 Likes
on
0 Posts
Not much has changed. I posted a review here:
http://www.pprune.org/jet-blast/5540...ok-review.html
http://www.pprune.org/jet-blast/5540...ok-review.html
