BT Broadband
BT Broadband
My BT Broadband went off for a while this morning. The number I telephoned to check and confirm there was a fault took me to an Indian Call Centre. I was told there were no faults and he started to ask questions about my router etc. I have had this before spending time checking settings etc to no avail so I ended the call.
An hour or so later my BT Broadband was working again OK.
Does anyone know a number to call to check for information on these brief interruptions to the service.
An hour or so later my BT Broadband was working again OK.
Does anyone know a number to call to check for information on these brief interruptions to the service.
Join Date: May 2006
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Mike
If you've got a BT Voyager (205) router you might have heat problems - I did, and wrongly assumed slowdown/connection problems in the late evening were due to internet traffic, the US waking up etc, but they were actually due to it heating up after a few hours running (neighbour's connection was ok). Try your hand on top of it - hot to the touch. One website recommends placing a metal object on top as a heat sink.
Mine eventually stopped working.
If you've got a BT Voyager (205) router you might have heat problems - I did, and wrongly assumed slowdown/connection problems in the late evening were due to internet traffic, the US waking up etc, but they were actually due to it heating up after a few hours running (neighbour's connection was ok). Try your hand on top of it - hot to the touch. One website recommends placing a metal object on top as a heat sink.
Mine eventually stopped working.
I have a Linksys Wireless-G ADSL Home Gateway router.
I had wondered about overheating (it is normally on all the time) so had switched the whole system off for a while. On switching back on an hour or so later everything worked OK and has done ever since.
When I was not getting BT Broadband the computer gave no indication of problems with the router. It gave the usual "Wireless Network Name: linksys Speed: 54 Mps Signal Quality: Excellent" - so I still think it was a temporary BT "glitch".
I had wondered about overheating (it is normally on all the time) so had switched the whole system off for a while. On switching back on an hour or so later everything worked OK and has done ever since.
When I was not getting BT Broadband the computer gave no indication of problems with the router. It gave the usual "Wireless Network Name: linksys Speed: 54 Mps Signal Quality: Excellent" - so I still think it was a temporary BT "glitch".
Howcanwebeexpectedtoflylikeeagles
whensurroundedbyturkeys
I had a recent incident when my local exchange had a tech problem. I became suspicious when several of my friends in adjoining houses lost their internet access. I phoned BT and whichever way I tried, I ended up getting put through to people in Mumbai who insisted in going through my modem/router settings and would not acknowledge there could be an exchange problem. Eventually I got someone to admit there was an exchange problem but when challenged as to why this was not posted on the ISPs system status page they said that local problems like this would not show up. Only large scale problems on the main system network would be be posted on system status reports. Really helpful? I think not.
Join Date: Apr 2007
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Slight thread drift but hopefully of help. Even BT's own engineers have to call India to get any infrormation these days. They are even more frustrated that their customers. Recent bad experiences on BTs website and Customer (dis) Service confirm it's impossible to find anyone in BT that knows what they are talking about. I ended up telling their service centre in Norwich what their own branded products did using information off the Argos website as they didn't know.
Join Date: Jun 2007
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BT Voyager 205 Router
Just thought I'd put in my 'tuppence worth'.
I use a Voyager 205, it does get very warm, and I have been losing my internet connection intermittently SO, I took the thing apart and cut a hole in the top about 2" in diameter. Then I fixed a redundant processor cooling fan to the top using 1" spacers. Running from a PP9 (9v) battery this very effectively cools the little beast and, fingers crossed, no lost connection yet.
It's not a pretty arrangement so you can forget selling it on Ebay later
but then what use is a router that won't route?
Actually, when you open the thing up (the necessary screws are hidden under the rubber feet) you realise just how bad the cooling arrangements are. No wonder they overheat.
Cheers,
Roger.
I use a Voyager 205, it does get very warm, and I have been losing my internet connection intermittently SO, I took the thing apart and cut a hole in the top about 2" in diameter. Then I fixed a redundant processor cooling fan to the top using 1" spacers. Running from a PP9 (9v) battery this very effectively cools the little beast and, fingers crossed, no lost connection yet.
It's not a pretty arrangement so you can forget selling it on Ebay later
but then what use is a router that won't route?
Actually, when you open the thing up (the necessary screws are hidden under the rubber feet) you realise just how bad the cooling arrangements are. No wonder they overheat.
Cheers,
Roger.
Before getting too complicated, might be worth checking the easy stuff first - telephone plugs & sockets around the house. Wiggle the wires and see if your router or telephone disconnects. Pick up the phone and see if the line is crackle free, or if you lose the internet connection, pick up as well to confirm there isn't a line fault.
This happened to me a few weeks ago, assumed it was an internet problem for ages until we noticed the phone momentarily dropped the connection at the same time as we lost the internet. Got up a ladder and traced the fault to a broken wire in the telephone line from my house to the telegraph pole. Strangely this was caused by a tree growing round the cable and gradually crushing it over a number of years! One new cable - problem solved.
This happened to me a few weeks ago, assumed it was an internet problem for ages until we noticed the phone momentarily dropped the connection at the same time as we lost the internet. Got up a ladder and traced the fault to a broken wire in the telephone line from my house to the telegraph pole. Strangely this was caused by a tree growing round the cable and gradually crushing it over a number of years! One new cable - problem solved.
Join Date: Jun 2007
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About checking the simple things first.
Absolutely right. How many times have we 'condemned' an appliance only to find (eventually...) that it was just the fuse?
Re the cooling fan mod to my router, I have now found that a 12v fan on a 9v battery doesn't run for very long so I have rejigged it to run from a 12v mains adaptor.
As I said, it's not pretty but it sure does keep that old router cool!
Cheers,
Roger.
Re the cooling fan mod to my router, I have now found that a 12v fan on a 9v battery doesn't run for very long so I have rejigged it to run from a 12v mains adaptor.
As I said, it's not pretty but it sure does keep that old router cool!
Cheers,
Roger.
More bang for your buck
Join Date: Nov 2005
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If the fuse has blown, then generally speaking there is a fault with the appliance which it is protecting
Spoon PPRuNerist & Mad Inistrator
it sure does keep that old router cool!
SD
Join Date: Jun 2007
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We've got the BT Homehub - sometimes you need to shut it down completely, or reset it - periodically it'll just stop working.
You might want to try disconecting the wireless on your laptop/mac/pc and then re-connecting again.
One of the above usually works for me.
You might want to try disconecting the wireless on your laptop/mac/pc and then re-connecting again.
One of the above usually works for me.
Join Date: Jun 2004
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Green Granite,
I bow to your greater experience, I've often wondered why you can just "change the fuse" and all will be well again. Like the fuse is put there to
just "blow" every now and again.
I bow to your greater experience, I've often wondered why you can just "change the fuse" and all will be well again. Like the fuse is put there to
just "blow" every now and again.
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We've got the BT Homehub - sometimes you need to shut it down completely, or reset it - periodically it'll just stop working.
You got the phone ? looks like something from Joe 90, blooming terrible styling, works OK though.
