Internet Access Problems
Thread Starter
Joined: Oct 2000
Posts: 101
Likes: 0
From: LGW
Internet Access Problems
I have AOL 9.0 on my desktop, connected through a BT Voyager 100 ADSL modem. I had no problems until recently; I connected to AOL and was advised that I had connected to a slow network (128 kbps) which was soon to close down, and that I should download new drivers for my modem in order to connect to the new faster network.
Having duly downloaded and installed the drivers, I am now successfully connected to AOL on the new faster connection.
However......I cannot use Internet Explorer, I cannot connect to Norton's server to check for updates to the virus list, I cannot connect to MSN Messenger. I have tried to adjust security settings on my firewall, but there seems to be nothing I can do.
The change was definitely the modem drivers as when I first had the problem, I removed AOL and the modem drivers completely from my pc and reloaded in stages to see when the problem re-occurred.
Any ideas would be most welcome as I am getting a very hard time form my kids about the lack of msn messenger!!
Having duly downloaded and installed the drivers, I am now successfully connected to AOL on the new faster connection.
However......I cannot use Internet Explorer, I cannot connect to Norton's server to check for updates to the virus list, I cannot connect to MSN Messenger. I have tried to adjust security settings on my firewall, but there seems to be nothing I can do.
The change was definitely the modem drivers as when I first had the problem, I removed AOL and the modem drivers completely from my pc and reloaded in stages to see when the problem re-occurred.
Any ideas would be most welcome as I am getting a very hard time form my kids about the lack of msn messenger!!
Joined: Jan 2002
Posts: 425
Likes: 0
From: UK
Thread Starter
Joined: Oct 2000
Posts: 101
Likes: 0
From: LGW
I have tried the AOL help call centre (at vast expense!!). Their suggestion was to uninstall all the softward and reload....I've done that with no result.
I have also tried their on-line chat help.....waited for quite a while and got no response, so trying other avenues now.
I have also tried their on-line chat help.....waited for quite a while and got no response, so trying other avenues now.
