Mac Scanning Problem
Thread Starter
Joined: Jun 2003
Posts: 474
Likes: 0
From: UK
Mac Scanning Problem
Hardware: Imac G4 OSX 10.3
HP psc 950 All-In-One
My friend has just encountered a problem with scanning to her HP psc 950 all-in-one. Previously, she has had no problems with scanning. Printing and copying are still just fine, but, when she goes to the HP Director to request scanning, a message appears"Unable connect to HPAIO TWAIN Data Scource".
Any of you Mac fans got any suggestions as to what may have happened?
Thanks,
Tosh
HP psc 950 All-In-One
My friend has just encountered a problem with scanning to her HP psc 950 all-in-one. Previously, she has had no problems with scanning. Printing and copying are still just fine, but, when she goes to the HP Director to request scanning, a message appears"Unable connect to HPAIO TWAIN Data Scource".
Any of you Mac fans got any suggestions as to what may have happened?
Thanks,
Tosh
Ramasseur des pommes
Joined: Mar 2003
Posts: 823
Likes: 19
From: UK
Your friend should first try Repairing Permissions. She needs to find "Disk Utility", which is in the Utilities folder within the Applications folder. Click on the top Hard Drive icon, click "Verify Permissions", which will bring up a load of stuff. When it has finished, click "Repair Permissions". When it has finished, quit Disk Utility.
If this doesn't fix the problem, check that she has the latest version(s) of the software. Panther (System 10.3) goes up to 10.3.9, easily downloaded via "Software Update" on the Apple menu. The latest version of the HP 950 software is 7.3.1
It's likely that the permissions have become a little muddled. Checking the permissions from time-to-time is the only disk maintenance required on a Mac. They can go awry when new software is installed, for example. If your friend has never repaired the permissions, this could well be the source of teh problem.
If this doesn't fix the problem, check that she has the latest version(s) of the software. Panther (System 10.3) goes up to 10.3.9, easily downloaded via "Software Update" on the Apple menu. The latest version of the HP 950 software is 7.3.1
It's likely that the permissions have become a little muddled. Checking the permissions from time-to-time is the only disk maintenance required on a Mac. They can go awry when new software is installed, for example. If your friend has never repaired the permissions, this could well be the source of teh problem.
