No DSL signal?
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Join Date: Apr 2004
Location: Norwich, UK
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No DSL signal?
My AOL broadband modem's DSL light is flashing and the diagnostic tool says its 'TRAINING'... as such I can't connect to Broadband (woo, go dial-up!). Been doing it for 2 days now.
Any ideas why this is?
Any info you need just ask!
Muchly ta... Joe
Any ideas why this is?
Any info you need just ask!
Muchly ta... Joe
Join Date: May 2002
Location: Cheshire, UK
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Basically means that your DSL modem is not seeing anything at the other end of the 'phone line.
More than likely a 'physical' problem - I.e. faulty cabling, line fault. microfilter problem or even being disconnected at the exchange.
If the AOL diagnostics tell you it is 'training' it is basically hunting for a signal but can't find one. That suggests that the modem itself is OK - the symptoms you describe are very unlikely to be caused by a modem fault.
Need to report it to AOL even if the line is provided by BT.
More than likely a 'physical' problem - I.e. faulty cabling, line fault. microfilter problem or even being disconnected at the exchange.
If the AOL diagnostics tell you it is 'training' it is basically hunting for a signal but can't find one. That suggests that the modem itself is OK - the symptoms you describe are very unlikely to be caused by a modem fault.
Need to report it to AOL even if the line is provided by BT.
Mine does this all the time. The model is the BT 105. It drops out so often that I've extracted the drivers from the AOL installation CD and put a shortcut on the desktop. If I switch on and the taskbar comes up with red arrows for the modem, just click on the shortcut and go through the setup, overwriting the installed drivers. When the "connect the blue cable"prompt comes up, just unplug and re-plug the usb coupler and continue with the process. It eventually goes into training mode and then it's back to normal - for a while
Handily, you don't have to do a restart to complete the procedure
Handily, you don't have to do a restart to complete the procedure
Mine did that. Turned outto be the microfilters. AOL sent me a bunch of new ones.
Not AOL's fault and a friendly BT engineer tells me it happens all the time with all ISP's.
Not AOL's fault and a friendly BT engineer tells me it happens all the time with all ISP's.
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Thanks for the replies everyone...
Just phoned AOL, turns out our phone line has been disconnected from the Broadband network, and they have no idea why.
It'll take 14 days to have the phone line put right and i'll get to use their wonderful dial-up during that period.
At least I think thats what he said, hard to make sense of those Indian call-centres
Roll on BT Broadband!
Just phoned AOL, turns out our phone line has been disconnected from the Broadband network, and they have no idea why.
It'll take 14 days to have the phone line put right and i'll get to use their wonderful dial-up during that period.
At least I think thats what he said, hard to make sense of those Indian call-centres
Roll on BT Broadband!
'nough said
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Once BT disconnected my main telephone line because they needed it to connect someone else (they actually told me that!!!).
I was truly shocked - first time I ever came across incompetence from BT staff, as LL_34 well knows...
I was truly shocked - first time I ever came across incompetence from BT staff, as LL_34 well knows...
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Hmmm - no doubt 14 days for the paperwork and 10 minutes to re-jumper at the exchange.
This confirms my lack of desire to return to BT despite what they offer me in order 'to come back' !
Recently looked into what Bulldog had to offer as they apparently offer their own 'phone line with an ADSL offering of potentially 8M.
Contract is up with my cable company now - seemed like a good idea.
After much investigation through their dubious marketing via their website, it seems that my exchange does not house any dedicated Bulldog equipment. Therefore, I have to have a BT line and can only have up to 2M.
Very odd, considering I commissioned the Bulldog equipment only 2 months ago at said exchange.
Looks like I shall have to remain with cable. Very happy with the performance & reliability. The pricing is somewhat questionable even with download caps vs. other providers.
Charles any thoughts ?
This confirms my lack of desire to return to BT despite what they offer me in order 'to come back' !
Recently looked into what Bulldog had to offer as they apparently offer their own 'phone line with an ADSL offering of potentially 8M.
Contract is up with my cable company now - seemed like a good idea.
After much investigation through their dubious marketing via their website, it seems that my exchange does not house any dedicated Bulldog equipment. Therefore, I have to have a BT line and can only have up to 2M.
Very odd, considering I commissioned the Bulldog equipment only 2 months ago at said exchange.
Looks like I shall have to remain with cable. Very happy with the performance & reliability. The pricing is somewhat questionable even with download caps vs. other providers.
Charles any thoughts ?
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If you have connection or speed prblems problems with ADSL and your line is with BT ask your ISP to 'WOOSH' tests. This will usually identify if the problem is in the exchange or is a line fault. My experience (working for an educational ISP) is that 80% of adsl problems are line related. Also with 300+ ADSL schools on our network ADSL is VERY reliable, but when a problem hits a connection it can sometimes be very hard to pin down where the problem is. It has in the past taken us up tp 4 weeks and 5 BT engineer visits to sort out a problem.
My advice is keep pushing and br patient!
My advice is keep pushing and br patient!
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It has in the past taken us up tp 4 weeks and 5 BT engineer visits to sort out a problem.
My advice is keep pushing and br patient!
My advice is keep pushing and br patient!
Still, by the sounds of it I only have one week and one visit to go...
