Various Customer Comments on Canadian Charter companies
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Various Customer Comments on Canadian Charter companies
Air Transat Customer review : 6 January 2014 by T Mercer (Canada)
Rating : 0/10
Returned from Cancun to Saskatoon on Flight TS 765 on January 3, 2014. Flight was supposed to leave at 1620 and arrive at 2140. Flight was listed as being 50 minutes late when we checked in. Boarded about 1700. Was informed that there was a problem with one of the washrooms and that they were waiting for a truck to come. Then told tank was frozen and could not be unfrozen and the plane had only two working washrooms. Was told that flights under 4 hours could fly with 2 working washrooms but flights longer than 4 hours required 3 working washrooms. Had 2 working washrooms in the back and one in the front so there was 3 washrooms. Guess the one for the first class passengers is not to be used by economy passengers even in the event of unusual conditions so it doesn't count. The flight to Saskatoon was to take 5 hours. Transat then told us we were going to fly to Toronto (less than 4 hours), change crews, then fly to Saskatoon. Left Cancun at 2030. Arrived in Toronto at 2400 and changed flight crews. Arrived Saskatoon at 0430. After arriving in Saskatoon was told that no gate was available. Had to wait another 90 minutes for a gate. Deplaned just after 0600. Now been on plane for over 12 hours. Waited 45 minutes for luggage then told equipment to unload luggage was broken. Plane would be taken to Regina, luggage unloaded then delivered back to Saskatoon. Forms had to be filled out to get luggage delivered to our home. No Transat reps around. Total gong show! Passengers now becoming very vocal. Canada Immigration officials were the most helpful. Finally left airport at 0800. Luggage is to be delivered before 2400 this evening.
Sunwing Airlines Customer review : 8 January 2014 by K Saunders (Canada)
Rating : 1/10
Flew Sunwing out of Calgary to Cuba on Dec 24/2013. Arrived at airport 5am for 7am flight to be told that the flight was delayed 2 hours due to "crew rest". Get on plane at 9am only to have to evacuate due to mechanical failure. Plane had to be hauled away for inspection, hauled away with our luggage on board. Each hour that passed, no updates. Finally told that they had to get a new plane. More time passes with no announcements. Finally hear after several hours that they are getting a plane in Saskatoon out of the hangar, they will get the Saskatoon passengers and bring them to Calgary so we can all just fly out of Calgary to Cuba. Plane finally arrives but sits at gate, nobody getting off. Advised of crew change. More hours pass. Advised that there is a "catering issue beyond our control". More time passes. Finally get on the plane, Saskatoon passengers have been suck on the plane for 2 hours without any service only warm water not allowed to deplane. Get on plane, advised no audio/visual sorry (terrific for the 5.5 hour flight ahead). Lunch consisted of a bad slice of re-heated pizza in tin foil. We had upgraded to Elite Plus. Seats did not recline and the "champagne service" consisted of a tiny sample cup glass of bad champagne. All in, we were 12 hours in Calgary airport. During this ridiculous delay Sunwing handed out $5.00 lunch vouchers, which doesn't even buy you barely a coffee. Once on the plane they handed out $75.00 vouchers for your next Sunwing flight. Nobody was bothering taking these vouchers. We were scheduled to arrive into Cuba Dec 24 at 4:30 p.m., instead after the 12 hour delay, and a 90 minute bus ride we ended up arriving to the resort at 3am! Ridiculous and horrible service and airline. Never again.
Sunwing Airlines Customer review : 8 January 2014 by Esther R Eisen (Canada)
Vancouver to Varadero. Flight supposed to leave at 6.30 pm. Upon arrival at airport, found out there was a planned 4 hr delay. They gave out $5 vouchers. Finally go to departure gate and it was announced that there was another 4 hour delay. Flight took off 7.5 hours late departing at 1 am. Return trip was worse. Resort kicked us out of rooms at 12 noon even though flight didn't leave until 4 am. Bus picks us up at 1 am, arrive at airport approx. 2.30 am, find that flight delayed approx. 1.5 hrs, now supposed to be there at 6 am. At approx. 5 am we are told that the incoming flight, has landed in Havana instead of Veradero, due to fog. At 11 am, flight finally arrives. Then find out that Pearson is closed due to bad weather. Missed another whole night of sleep arrived back at home absolutely exhausted and stressed out.
Sunwing Airlines Customer review : 6 January 2014 by Ian Mclachlan (Canada)
Jan 6th. Left our Condo at 8am for our 10.30 flight to Toronto after confirming online that the flight was on time. On arrival at St Petersburg airport the monitor showed on time so returned our rental car. When we got to the desk we were told the flight had not left Toronto yet and the new flight time would be at 1pm. There was no explanation as to why the website nor the airport monitors were not updated, no explanation of why we were not alerted by email. We rented another car for a few hours and are now back at our condo. It is just poor customer service not to keep people informed and have them sitting in an airport for 5 hours. Delays are inevitable especially with the weather conditions in Toronto. A flight delay is one thing but Sunwings very poor communication is another.
Sunwing Airlines Customer review : 8 January 2014 by T Kwan (Canada)
Never take Sunwing unless you don't mind your flight being constantly delayed (both ways). We left for Vegas on 29th, flight got delayed for more than an hour. On our return trip our flight was once again delayed an hour. As I type this, we are once again waiting for our luggage to load onto the conveyor belt. It's been an hour already with no explanation as to why our luggage is being held back! Our arrival time should be 4.10 but it is now 6.30pm and we are still waiting for luggage. Customer service on Sunwing is very poor. We encountered very rude check-in staff and rude careless flight attendants.
Rating : 0/10
Returned from Cancun to Saskatoon on Flight TS 765 on January 3, 2014. Flight was supposed to leave at 1620 and arrive at 2140. Flight was listed as being 50 minutes late when we checked in. Boarded about 1700. Was informed that there was a problem with one of the washrooms and that they were waiting for a truck to come. Then told tank was frozen and could not be unfrozen and the plane had only two working washrooms. Was told that flights under 4 hours could fly with 2 working washrooms but flights longer than 4 hours required 3 working washrooms. Had 2 working washrooms in the back and one in the front so there was 3 washrooms. Guess the one for the first class passengers is not to be used by economy passengers even in the event of unusual conditions so it doesn't count. The flight to Saskatoon was to take 5 hours. Transat then told us we were going to fly to Toronto (less than 4 hours), change crews, then fly to Saskatoon. Left Cancun at 2030. Arrived in Toronto at 2400 and changed flight crews. Arrived Saskatoon at 0430. After arriving in Saskatoon was told that no gate was available. Had to wait another 90 minutes for a gate. Deplaned just after 0600. Now been on plane for over 12 hours. Waited 45 minutes for luggage then told equipment to unload luggage was broken. Plane would be taken to Regina, luggage unloaded then delivered back to Saskatoon. Forms had to be filled out to get luggage delivered to our home. No Transat reps around. Total gong show! Passengers now becoming very vocal. Canada Immigration officials were the most helpful. Finally left airport at 0800. Luggage is to be delivered before 2400 this evening.
Sunwing Airlines Customer review : 8 January 2014 by K Saunders (Canada)
Rating : 1/10
Flew Sunwing out of Calgary to Cuba on Dec 24/2013. Arrived at airport 5am for 7am flight to be told that the flight was delayed 2 hours due to "crew rest". Get on plane at 9am only to have to evacuate due to mechanical failure. Plane had to be hauled away for inspection, hauled away with our luggage on board. Each hour that passed, no updates. Finally told that they had to get a new plane. More time passes with no announcements. Finally hear after several hours that they are getting a plane in Saskatoon out of the hangar, they will get the Saskatoon passengers and bring them to Calgary so we can all just fly out of Calgary to Cuba. Plane finally arrives but sits at gate, nobody getting off. Advised of crew change. More hours pass. Advised that there is a "catering issue beyond our control". More time passes. Finally get on the plane, Saskatoon passengers have been suck on the plane for 2 hours without any service only warm water not allowed to deplane. Get on plane, advised no audio/visual sorry (terrific for the 5.5 hour flight ahead). Lunch consisted of a bad slice of re-heated pizza in tin foil. We had upgraded to Elite Plus. Seats did not recline and the "champagne service" consisted of a tiny sample cup glass of bad champagne. All in, we were 12 hours in Calgary airport. During this ridiculous delay Sunwing handed out $5.00 lunch vouchers, which doesn't even buy you barely a coffee. Once on the plane they handed out $75.00 vouchers for your next Sunwing flight. Nobody was bothering taking these vouchers. We were scheduled to arrive into Cuba Dec 24 at 4:30 p.m., instead after the 12 hour delay, and a 90 minute bus ride we ended up arriving to the resort at 3am! Ridiculous and horrible service and airline. Never again.
Sunwing Airlines Customer review : 8 January 2014 by Esther R Eisen (Canada)
Vancouver to Varadero. Flight supposed to leave at 6.30 pm. Upon arrival at airport, found out there was a planned 4 hr delay. They gave out $5 vouchers. Finally go to departure gate and it was announced that there was another 4 hour delay. Flight took off 7.5 hours late departing at 1 am. Return trip was worse. Resort kicked us out of rooms at 12 noon even though flight didn't leave until 4 am. Bus picks us up at 1 am, arrive at airport approx. 2.30 am, find that flight delayed approx. 1.5 hrs, now supposed to be there at 6 am. At approx. 5 am we are told that the incoming flight, has landed in Havana instead of Veradero, due to fog. At 11 am, flight finally arrives. Then find out that Pearson is closed due to bad weather. Missed another whole night of sleep arrived back at home absolutely exhausted and stressed out.
Sunwing Airlines Customer review : 6 January 2014 by Ian Mclachlan (Canada)
Jan 6th. Left our Condo at 8am for our 10.30 flight to Toronto after confirming online that the flight was on time. On arrival at St Petersburg airport the monitor showed on time so returned our rental car. When we got to the desk we were told the flight had not left Toronto yet and the new flight time would be at 1pm. There was no explanation as to why the website nor the airport monitors were not updated, no explanation of why we were not alerted by email. We rented another car for a few hours and are now back at our condo. It is just poor customer service not to keep people informed and have them sitting in an airport for 5 hours. Delays are inevitable especially with the weather conditions in Toronto. A flight delay is one thing but Sunwings very poor communication is another.
Sunwing Airlines Customer review : 8 January 2014 by T Kwan (Canada)
Never take Sunwing unless you don't mind your flight being constantly delayed (both ways). We left for Vegas on 29th, flight got delayed for more than an hour. On our return trip our flight was once again delayed an hour. As I type this, we are once again waiting for our luggage to load onto the conveyor belt. It's been an hour already with no explanation as to why our luggage is being held back! Our arrival time should be 4.10 but it is now 6.30pm and we are still waiting for luggage. Customer service on Sunwing is very poor. We encountered very rude check-in staff and rude careless flight attendants.
