Customers still waiting for their bags two weeks later
Thread Starter
Customers still waiting for their bags two weeks later
Good Morning All:
It would seem that this will be a public relations nightmare for "Rocky the Raccoon" and company!
But with their route structure how can a bag go missing for two weeks??
There was a comment that the Dash 8 was weight restricted any information on the weight restrictions for operating in the winter and YTZ?
The below was posted by Postmedia news on January 02nd:
Porter Airlines holiday luggage delays leave customers fuming
Customers still waiting for their bags two weeks later
By Lauren Strapagiel, Postmedia News January 2, 2014
Some increasingly frustrated travelers are still missing their luggage after flying with Porter Airlines over the holidays.
Katie McLean left on a Porter flight from Halifax to Toronto on Dec. 20, but her luggage did not. Nearly two weeks later, her belongings are still in limbo.
The problem started with a short delay of about a half hour in Halifax on Dec. 20. Passengers were alerted that Porter would only be operating out of one gate at that airport. Because of the delay, the plane ended up landing in Hamilton, Ont., rather than Billy Bishop Airport on Toronto’s waterfront.
As passengers awaited a shuttle bus to Toronto, without word from Porter representatives, it became clear that the majority of the luggage hadn’t made it to Ontario.
“It was just a big mess,” McLean told Canada.com.
The Porter reps who were on the scene had very little information about what had become of everyone’s bags, she said.
“It was really unusual how badly they answered questions.”
For several days, McLean said Porter’s customer service phone lines were so bogged down she couldn’t get through or leave a message. On Dec. 28, McLean was contacted to provide an address so a courier service could deliver her bags. Porter were unable to provide the courier company’s name or a tracking number. Five days since that call, the bags have still not arrived.
McLean said she flies about once per month and once preferred Porter to their regional competitors, but not anymore.
“I would never plan to fly with them again,” said McLean.
Porter has gone into damage control mode on Twitter and Facebook, apologizing for the delays. According to Porter spokesperson Brad Cicero, winter weather has forced some flights to carry extra fuel, limiting the amount of baggage they can safely hold. Combined with extra-heavy holiday luggage and ongoing weather in Porter’s network, a backlog has been slowing down luggage delivery.
Cicero said the backlog started with severe weather prior to Christmas, including the ice storm that wreaked havoc on the Toronto area before moving east to Quebec and the Maritimes. The Halifax to Toronto route is one of Porter’s longer flights, further increasing the amount of fuel that needed to be carried.
Cicero said most of the bags delayed before Christmas have been returned, “but obviously there are a few exceptions.”
“What we’re managing currently are probably some delays that have occurred more recently over the last few days. We’re trying to deliver all those bags within a couple of days of scheduled arrival for those people at this stage,” he said.
@blargvark Winter weather (even clear days) requires increased fuel. When combined with extra holiday bags, we reach weight limits.—
Porter Airlines (@porterairlines) January 02, 2014
@eeeZra Hi Ezra, returning baggage is our first priority. We want to return it to you as much as you want it back. Thanks for your patience.—
Porter Airlines (@porterairlines) January 02, 2014
Porter offers a $25 per day credit for lost bags, to a maximum of five days. A Red Flag Deals forum post said an email from Porter was offering a $400 credit for customers whose flights were cancelled. Cicero said Porter deals with issuing credits on a case-by-case basis.
Anne Connolly is also still waiting for her bags, after a flight from Halifax to Toronto on Dec. 21. Like McLean, Porter didn’t tell the flight that their bags were not on the flight and it was only after an hour of waiting at baggage claim that it became clear the bags weren’t coming.
On Dec. 29, a Porter baggage representative said her luggage had been delivered by a courier service, but Connolly said she still doesn’t have them and have now sent a photo to help them locate it. She thinks they may have been delivered to the wrong address, especially after a man posted on Porter’s Facebook page that he had received delayed luggage that didn’t belong to him.
“I think they’ve lost them. I don’t think they have any idea where they are at this stage,” said Connolly.
Like McLean, she doesn’t plan to fly with the airline again.
“It’s not because they lost the bags,” said Connolly. “Everybody makes mistakes. The minute you know you’ve made a mistake and do not rectify it, it is no longer a mistake. It is a conscious decision.”
Several other upset passengers told Canada.com their own luggage is still missing. They issues are apparently ongoing, as one flyer said only three pieces of luggage made it onto their Halifax to Toronto flight on New Years Day due to “weight restrictions.”
“We landed in Toronto at baggage claim and a porter employee shouted ONLY 3 BAGS WERE ON THIS FLIGHT due to weight restrictions,” Jessica Sayde told Canada.com in an email. “Everyone’s jaws dropped. I think they are so backed up in delayed luggage they put previous passengers bags on our flight. It’s just a mess.”
The bad PR comes at a inopportune time for Porter as the company looks to expand its service with larger jets and added destinations.
Here’s some more of the reaction on Twitter:
@CommonSenseNS I used to sing their praises too. This is some bags from Saturday flights arriving on Wed Hali to Ott http://t.co/5xMdvkDqPF—
FCCrease (@fccrease) December 27, 2013
@porterairlines going on day 4 without my luggage, or any indication of when I can expect it back. Tried calling with no luck. Please help.—
Joel MacLeod (@joel_macleod) January 02, 2014
Fiasco RT @dalemugford Missing baggage? @porterairlines’ open piles in TO arrivals just sittin reads “unknown owners” http://t.co/pasxPHqPXe—
Amy Elizabeth (@windbecamecrazy) January 02, 2014
Oh @porterairlines my flying drama with you never ends. No luggage! Thanks so much. You will be hearing from me. #worstservice#toronto—
Jessica Sayde (@jessicasayde) January 02, 2014
@porterairlines Porter saying courier waiting at Hamilton airport, hamilton saying there is no courier waiting. Cargo just sitting!—
Kirsten Ritchie (@KirstenSmillie) January 01, 2014
After an hour on hold with customer service all they say is "we can't help you at this department". Where is my bag @porterairlines !!—
Amanda Wenek (@AmandaWenek) December 31, 2013
© Copyright (c) Postmedia News
Original source article: Porter Airlines holiday luggage delays leave customers fuming
It would seem that this will be a public relations nightmare for "Rocky the Raccoon" and company!
But with their route structure how can a bag go missing for two weeks??
There was a comment that the Dash 8 was weight restricted any information on the weight restrictions for operating in the winter and YTZ?
The below was posted by Postmedia news on January 02nd:
Porter Airlines holiday luggage delays leave customers fuming
Customers still waiting for their bags two weeks later
By Lauren Strapagiel, Postmedia News January 2, 2014
Some increasingly frustrated travelers are still missing their luggage after flying with Porter Airlines over the holidays.
Katie McLean left on a Porter flight from Halifax to Toronto on Dec. 20, but her luggage did not. Nearly two weeks later, her belongings are still in limbo.
The problem started with a short delay of about a half hour in Halifax on Dec. 20. Passengers were alerted that Porter would only be operating out of one gate at that airport. Because of the delay, the plane ended up landing in Hamilton, Ont., rather than Billy Bishop Airport on Toronto’s waterfront.
As passengers awaited a shuttle bus to Toronto, without word from Porter representatives, it became clear that the majority of the luggage hadn’t made it to Ontario.
“It was just a big mess,” McLean told Canada.com.
The Porter reps who were on the scene had very little information about what had become of everyone’s bags, she said.
“It was really unusual how badly they answered questions.”
For several days, McLean said Porter’s customer service phone lines were so bogged down she couldn’t get through or leave a message. On Dec. 28, McLean was contacted to provide an address so a courier service could deliver her bags. Porter were unable to provide the courier company’s name or a tracking number. Five days since that call, the bags have still not arrived.
McLean said she flies about once per month and once preferred Porter to their regional competitors, but not anymore.
“I would never plan to fly with them again,” said McLean.
Porter has gone into damage control mode on Twitter and Facebook, apologizing for the delays. According to Porter spokesperson Brad Cicero, winter weather has forced some flights to carry extra fuel, limiting the amount of baggage they can safely hold. Combined with extra-heavy holiday luggage and ongoing weather in Porter’s network, a backlog has been slowing down luggage delivery.
Cicero said the backlog started with severe weather prior to Christmas, including the ice storm that wreaked havoc on the Toronto area before moving east to Quebec and the Maritimes. The Halifax to Toronto route is one of Porter’s longer flights, further increasing the amount of fuel that needed to be carried.
Cicero said most of the bags delayed before Christmas have been returned, “but obviously there are a few exceptions.”
“What we’re managing currently are probably some delays that have occurred more recently over the last few days. We’re trying to deliver all those bags within a couple of days of scheduled arrival for those people at this stage,” he said.
@blargvark Winter weather (even clear days) requires increased fuel. When combined with extra holiday bags, we reach weight limits.—
Porter Airlines (@porterairlines) January 02, 2014
@eeeZra Hi Ezra, returning baggage is our first priority. We want to return it to you as much as you want it back. Thanks for your patience.—
Porter Airlines (@porterairlines) January 02, 2014
Porter offers a $25 per day credit for lost bags, to a maximum of five days. A Red Flag Deals forum post said an email from Porter was offering a $400 credit for customers whose flights were cancelled. Cicero said Porter deals with issuing credits on a case-by-case basis.
Anne Connolly is also still waiting for her bags, after a flight from Halifax to Toronto on Dec. 21. Like McLean, Porter didn’t tell the flight that their bags were not on the flight and it was only after an hour of waiting at baggage claim that it became clear the bags weren’t coming.
On Dec. 29, a Porter baggage representative said her luggage had been delivered by a courier service, but Connolly said she still doesn’t have them and have now sent a photo to help them locate it. She thinks they may have been delivered to the wrong address, especially after a man posted on Porter’s Facebook page that he had received delayed luggage that didn’t belong to him.
“I think they’ve lost them. I don’t think they have any idea where they are at this stage,” said Connolly.
Like McLean, she doesn’t plan to fly with the airline again.
“It’s not because they lost the bags,” said Connolly. “Everybody makes mistakes. The minute you know you’ve made a mistake and do not rectify it, it is no longer a mistake. It is a conscious decision.”
Several other upset passengers told Canada.com their own luggage is still missing. They issues are apparently ongoing, as one flyer said only three pieces of luggage made it onto their Halifax to Toronto flight on New Years Day due to “weight restrictions.”
“We landed in Toronto at baggage claim and a porter employee shouted ONLY 3 BAGS WERE ON THIS FLIGHT due to weight restrictions,” Jessica Sayde told Canada.com in an email. “Everyone’s jaws dropped. I think they are so backed up in delayed luggage they put previous passengers bags on our flight. It’s just a mess.”
The bad PR comes at a inopportune time for Porter as the company looks to expand its service with larger jets and added destinations.
Here’s some more of the reaction on Twitter:
@CommonSenseNS I used to sing their praises too. This is some bags from Saturday flights arriving on Wed Hali to Ott http://t.co/5xMdvkDqPF—
FCCrease (@fccrease) December 27, 2013
@porterairlines going on day 4 without my luggage, or any indication of when I can expect it back. Tried calling with no luck. Please help.—
Joel MacLeod (@joel_macleod) January 02, 2014
Fiasco RT @dalemugford Missing baggage? @porterairlines’ open piles in TO arrivals just sittin reads “unknown owners” http://t.co/pasxPHqPXe—
Amy Elizabeth (@windbecamecrazy) January 02, 2014
Oh @porterairlines my flying drama with you never ends. No luggage! Thanks so much. You will be hearing from me. #worstservice#toronto—
Jessica Sayde (@jessicasayde) January 02, 2014
@porterairlines Porter saying courier waiting at Hamilton airport, hamilton saying there is no courier waiting. Cargo just sitting!—
Kirsten Ritchie (@KirstenSmillie) January 01, 2014
After an hour on hold with customer service all they say is "we can't help you at this department". Where is my bag @porterairlines !!—
Amanda Wenek (@AmandaWenek) December 31, 2013
© Copyright (c) Postmedia News
Original source article: Porter Airlines holiday luggage delays leave customers fuming
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From pilot pay, to Check and Training Captains, to ATC comunications,and now baggage handling, this outfit is a bad joke! Having said this their TV/Radio comercials are some of the best, that is untill you work out that the never ending seat sales are total bull---t!
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Well, CBC and CTV just included this fiasco in their news casts, Porter came up with lame excuses about extra fuel eating into payload and and other bafflegab, I hope the consumer groups get onto this as its pretty obvious that the Q400 is being used on routes/runways for which it is unable to carry both pax and bags if alternates are required, the lame excuse given that "passengers turned up with more than normal baggage due to Christmas presents "didnt seem to go over too well , total dergulation at its worst!
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Congratulations Av Canada, I have just wasted the last few hours going to every aviation web site I know of, Av Canada is the only one with no reference to the Porter Bagage screw -up, why do you folks think that might be? Why doesnt Av Canada simply admit that they are simply a mouthpiece for their sponsors and intend to keep it that way come what may, and admit that they are in fact a US based web site! Yesterday I pased through an Eastern airport on a charity flight, there was a pile of bags in a back room next to our flight planing area, all of the bags had a Racoon tag and logo on them, not a Porter employee in sight!
Last edited by clunckdriver; 5th Jan 2014 at 11:46.
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BAAAAAAAAAAAAAAAA..................BAAAAAAAAAAAAAAAA........ ....
"Air Canada good. WestJet / Porter / Everyone else bad........."
BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA!!!!!!!!
"Air Canada good. WestJet / Porter / Everyone else bad........."
BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA!!!!!!!!
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Congratulations Av Canada, I have just wasted the last few hours going to every aviation web site I know of, Av Canada is the only one with no reference to the Porter Bagage screw -up, why do you folks think that might be? Why doesnt Av Canada simply admit that they are simply a mouthpiece for their sponsors and intend to keep it that way come what may, and admit that they are in fact a US based web site!
If you didn't see it up on AvCan, then why didn't you put it up there?
It's not up on the board because no-one put it up there, not because someone did post it, and one of us evil-minded moderators took it down because of some imaginary commercial pressure from an imaginary advertiser.
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North Shore, please go back to your "Police Duties" on the other site, and stop dragging PPrune down to Av Canada's level, to quote, " I think thou dost protest too much " Another one for you, "You have been too long around this place, in the name of God be gone!" Please folloe Chamberlin's example and GO AWAY!
Thread Starter
Good Morning North Shore
Just an observation on my part from what I have observed from Av Canada is a tendency to limit discussions on subjects that tend to becontroversial.
If you are indeed a moderator can you explain if this tendency is on advice of legal counsel or is it designed for a certain demographic that you want?
On a personal level I enjoy the posts on PPRuNe as they tend to be more insightful along with vigor in the subject matter being discussed.
I will close with a quote from Voltaire " Stand upright, speak thy thoughts, declare The truth thou hast, that all may share; Be bold, proclaim it everywhere: They only live who dare".
Just an observation on my part from what I have observed from Av Canada is a tendency to limit discussions on subjects that tend to becontroversial.
If you are indeed a moderator can you explain if this tendency is on advice of legal counsel or is it designed for a certain demographic that you want?
On a personal level I enjoy the posts on PPRuNe as they tend to be more insightful along with vigor in the subject matter being discussed.
I will close with a quote from Voltaire " Stand upright, speak thy thoughts, declare The truth thou hast, that all may share; Be bold, proclaim it everywhere: They only live who dare".
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A friend of mine at Porter says they still haven't fully recovered from recent IROPs events. What a goat show. Sounds like crews are getting pretty frustrated that after how many winters an airplane in Pearson or Hamilton still results in everything falling off the rails and staying there for an extended period.
**** happens and people get that, but if you can't pick it back up in a hurry they won't forget.
**** happens and people get that, but if you can't pick it back up in a hurry they won't forget.
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I disagree!
The problem is they DO forget. In a couple months when most people go to book another trip, they'll still go as cheap as possible rather than paying more to be more discriminating about who carries them
Unfortunately, 21st century human nature.
The problem is they DO forget. In a couple months when most people go to book another trip, they'll still go as cheap as possible rather than paying more to be more discriminating about who carries them
Unfortunately, 21st century human nature.
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There is a story going the rounds at CYTZ. Pasenger to agent, {at Porter counter} "I wish to go to Thunder bay and want my bags sent to Halifax", Agent, "Sir we cant do that", Pasenger, "Why the hell not, you did it last time!"
