Teens two minutes late, barred from Air Canada flight
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Teens two minutes late, barred from Air Canada flight
Good Morning All:
This is from the CBC this morning and the comments were really against this individual.
With today's security line ups etc I would rather be bored at the gate have a 4Bucks reading the paper then having sweaty armpits at the back of the line being late.
A cut off for check in is just that a cut off and where do you draw the line 3 minutes 5 minutes??
I will let you all make up your minds on this one...
Teens two minutes late, barred from Air Canada flight
CBC News
Posted: May 6, 2013 12:34 PM NT
Last Updated: May 6, 2013 12:21 PM NT
Read 111 comments111
Michael Cumben had to pay $349 to rebook his daughters' flight on Air Canada because they arrived two minutes past the airline's new check in deadline. (CBC)
Michael Cumben says his two teenaged daughters were not allowed to board an Air Canada flight from St. John's to Halifax on Sunday because they were two minutes late for check-in.
Cumben said he and wife arrived with their daughters, aged 13 and 15, 43 minutes ahead of the girls' scheduled flight, and were told by Air Canada officials that they were too late to have their luggage checked and to get boarding passes printed.
Cumben said those two minutes ticked by in the time it took him to find a parking spot.
"If I had dropped my wife and children off at the door, they would have been okay," said Cumben.
Policy revised in April
Air Canada had revised its check-in policy on Apr. 10 to require all passengers to be checking in 45 minutes prior to takeoff for domestic flights.
Cumben said he wasn't aware of the change in policy.
Cumben also said because he and his wife had to get security passes to accompany their children to the gate, they didn't check in ahead of time.
"We were told by Air Canada, the last we flew with them, not to bother checking in online; It was a waste of time because we had to go to the counter anyway."
Cumben said he and several other passengers had to reschedule flights because of the policy.
He said it cost him $349 to rebook his daughters on a later flight on Sunday.
Cumben said he would like Air Canada to reimburse him for the cost of rebooking his daughters' flights. He added he wouldn't mind if the company threw in an extra flight or two as well.
This is from the CBC this morning and the comments were really against this individual.
With today's security line ups etc I would rather be bored at the gate have a 4Bucks reading the paper then having sweaty armpits at the back of the line being late.
A cut off for check in is just that a cut off and where do you draw the line 3 minutes 5 minutes??
I will let you all make up your minds on this one...
Teens two minutes late, barred from Air Canada flight
CBC News
Posted: May 6, 2013 12:34 PM NT
Last Updated: May 6, 2013 12:21 PM NT
Read 111 comments111
Michael Cumben had to pay $349 to rebook his daughters' flight on Air Canada because they arrived two minutes past the airline's new check in deadline. (CBC)
Michael Cumben says his two teenaged daughters were not allowed to board an Air Canada flight from St. John's to Halifax on Sunday because they were two minutes late for check-in.
Cumben said he and wife arrived with their daughters, aged 13 and 15, 43 minutes ahead of the girls' scheduled flight, and were told by Air Canada officials that they were too late to have their luggage checked and to get boarding passes printed.
Cumben said those two minutes ticked by in the time it took him to find a parking spot.
"If I had dropped my wife and children off at the door, they would have been okay," said Cumben.
Policy revised in April
Air Canada had revised its check-in policy on Apr. 10 to require all passengers to be checking in 45 minutes prior to takeoff for domestic flights.
Cumben said he wasn't aware of the change in policy.
Cumben also said because he and his wife had to get security passes to accompany their children to the gate, they didn't check in ahead of time.
"We were told by Air Canada, the last we flew with them, not to bother checking in online; It was a waste of time because we had to go to the counter anyway."
Cumben said he and several other passengers had to reschedule flights because of the policy.
He said it cost him $349 to rebook his daughters on a later flight on Sunday.
Cumben said he would like Air Canada to reimburse him for the cost of rebooking his daughters' flights. He added he wouldn't mind if the company threw in an extra flight or two as well.
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He should have been there sooner. 45 min is 45 min and he has nothing but a bag full of excuses as to why he was late. AC is not wrong here. CBC on the other hand is a pathetic waste of taxpayers money if this is what passes for news!
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I support the airline. It's the same as people who expect 25 kilos of baggage when the allowance is 23. If the boundaries aren't respected and persistently get stretched, they may as well not exist.
People need to understand the procedures that take place and that there has to be a defined and respected cutoff. Do it once, and then it's: "Oh but last time they accepted when I was 3 minutes late ....." Simple answer, allow more time.
He's taking the piss :
"Cumben said he would like Air Canada to reimburse him for the cost of rebooking his daughters' flights. He added he wouldn't mind if the company threw in an extra flight or two as well.
Round the world first class, no doubt? What a tosspot.
People need to understand the procedures that take place and that there has to be a defined and respected cutoff. Do it once, and then it's: "Oh but last time they accepted when I was 3 minutes late ....." Simple answer, allow more time.
He's taking the piss :
"Cumben said he would like Air Canada to reimburse him for the cost of rebooking his daughters' flights. He added he wouldn't mind if the company threw in an extra flight or two as well.
Round the world first class, no doubt? What a tosspot.
The Dad's a chancer, a cheeky one at that.
The family should have left earlier and made the flight with plenty of time. Same old story really, whether it was 120,90 or 60 minutes there are always those who turn up a few minutes late.
The family should have left earlier and made the flight with plenty of time. Same old story really, whether it was 120,90 or 60 minutes there are always those who turn up a few minutes late.
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Great, these kids if they get away with this in a few years will join the idiots demanding that the aircraft return to pick them up when they are ten minutes too late at the gate! Maybe "slot times" and a few other terms should be explained to them, never do I recall a train waiting for a late pax, but I did spend some time running like hell trying to jump aboard the last one when trying to make bed check when in pilot training, didnt always make it!
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Years ago, when airlines would wait, these were the annoying people who would saunter on board late and take their time about stowing their gear and sitting down. Not a care in the world, and of course they were penalizing all those who did show up on time and who might have had a tight connection on the other end. When the cutoff was instituted it was a pleasure watching these jerks stopped at the check-in counter as the jetway door was closed.
Free ticket? Bu!!$hit. Dollars to doughnuts the tickets were nonrefundable, and I hope (to no avail, probably) that the balance wasn't applied to the new reservation.
Free ticket? Bu!!$hit. Dollars to doughnuts the tickets were nonrefundable, and I hope (to no avail, probably) that the balance wasn't applied to the new reservation.
N4790P
Good. I wish every check in and carry on reg was fully enforced. Would make my travel just that little more bearable. No issue waiting for late incoming connecting pax but pax that delay me due to their own stupidity -not my problem.
Last edited by ZFT; 14th May 2013 at 04:22.
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I was at a gate not long ago and a passenger arrived late and was denied boarding. When he kicked off and started to lose his temper, he said :
"I have to be here two hours before the flight goes, but you won't even wait two minutes for me."
"I have to be here two hours before the flight goes, but you won't even wait two minutes for me."
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It's called a schedule for a reason. Next time he'll be on time.
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When they bought the tickets, they would have been told the checkin time (lets say 30 min before*). The policy changed between them buying the tickets and them turning up at the gate (as reported).
The policy would have formed part of their contract with the airline.
The question is - were they informed of the updated policy regarding checkin times? If not then we should perhaps be a bit more understanding, and technically - is it not Air Canada who have broken the contract by not honouring the original policy?
Always has to be a balance IMHO - but if this was going to cause the flight to be delayed then there is no question - they should be rejected. If it wasn't - then I don't see a problem letting them on (its just more bureaucracy holding people back).
*I don't know what the original policy was
The policy would have formed part of their contract with the airline.
The question is - were they informed of the updated policy regarding checkin times? If not then we should perhaps be a bit more understanding, and technically - is it not Air Canada who have broken the contract by not honouring the original policy?
Always has to be a balance IMHO - but if this was going to cause the flight to be delayed then there is no question - they should be rejected. If it wasn't - then I don't see a problem letting them on (its just more bureaucracy holding people back).
*I don't know what the original policy was
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When they bought the tickets, they would have been told the checkin time (lets say 30 min before*). The policy changed between them buying the tickets and them turning up at the gate (as reported).
Ignorance won't cut it.
Look at Ryanair in Europe. Try showing up for one of their flights with the "I didn't know" line.
The policy would have formed part of their contract with the airline
Last edited by Married a Canadian; 14th May 2013 at 14:15.
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Completely agree with the airline's stance on this one - if you're late, you're late - end of.
I've flown many times through my career and been denied boarding only once. Completely my own fault - I got drunk the night before and didn't wake up in time. I'd even stayed close to the airport to ensure I was there for an early flight. I was so late in fact the aircraft was already in the air
Moral of the story is allow enough time to get there and add in time for the unexpected.
I've flown many times through my career and been denied boarding only once. Completely my own fault - I got drunk the night before and didn't wake up in time. I'd even stayed close to the airport to ensure I was there for an early flight. I was so late in fact the aircraft was already in the air
Moral of the story is allow enough time to get there and add in time for the unexpected.
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In fact, West Jet has had a much stricter policy with regards to "late shows," or "runners" as the agents call them, than AC had up untill recently, after a few missed slot times AC decided to follow and tighten up on thieir policy, next thing guys like this will expect CN to return to the station to pick them up when late!
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CN?
Clunk...I agree with AC in this case...but I gotta ask...when was the last time you took a ride on CN? They don't carry passengers anymore! Now VIA...there's a different story! Show up late! I haven't ever seen them leave on time! 
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Left Coaster, you are absolutely correct, gues I should read the Via logo on the pax cars and ignore the faded CN on the Diesel, mind you the VIA is also faded so its hard to say who/what is the real operator, a bit like the airlines in fact!
Thread Starter
Good Afternoon er340790
Lets say this to carry on with your logic if you were a day late for your mortgage payment what would your bank manager say if to you if wanted them to get rid of the late payment interest charges etc??
Lets say this to carry on with your logic if you were a day late for your mortgage payment what would your bank manager say if to you if wanted them to get rid of the late payment interest charges etc??
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Tell the late passengers
We have a special flight for you, please choose which flight you wish to board, the first flight, we will board only enough fuel to keep the engines running until 2 minutes before touch down................the second flight, the pilot has been instructed to fly only 2 knots below the stall speed in recognition of your lack of respect for the rules, the third flight will be deiced for two minutes short of a full deicing, the fourth flight, the mechanic will underservice each engine and hydraulic systems by 2 litres of oil/hydraulic fluid............and finally, your overhead oxygen generator will only generate oxygen for 2 minutes, and your life vest will only hold air for two minutes.