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West Jet Reservations System

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Old 30th Dec 2009, 16:13
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West Jet Reservations System

Dear Westjeters:

What is wrong with your reservation system? I have waited 50 minutes only to have the phone connection drop and then another 50 minutes to contact someone( while waiting I booked with AC). What’s up?

Calling Air Canada to make a reservation, it only takes 10 minutes.

Not bashing WJ by no means as I usual travel on both carriers and I needed to talk to a person at WJ. It was not like this before.

When will this be sorted out?

Self-Loading Freight

No airline bashing please just looking for a close answer.
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Old 2nd Jan 2010, 00:08
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I have tried to get in contact with them several times and had to wait 40-60 min to get through... That is really bad service to your customers.
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