ECAM
 

Yes 2110L out of AGP EZY8610 I got to checking on time but got kicked off, attempted to explain the problem to the check in agent but she had a sudden English failure and walked off.

EZY have one very ****** off pax!

Just got into LGW with the cabin crew telling is that we are 30 min early......no a day late.

I cringe whenever my roster has a U2 positioning flight on it.
The last time was whilst flying into CDG, I had the unfortunate pleasure of listening to the CC slating SLF along with a couple of shaven headed morons in the first row who were relations of one of their local crew mates. Grossly unprofessional considering another airlines Captain was sat there listening to this along with the other passengers.
Whilst on the same flight I couldn't help but notice the shabby state of some of the CC uniforms, split seems and stained trousers etc. No acknowledgement that you are fellow flight crew positioning. You just do not feel special in anyway flying as pax with EJ.
We used to position around with our own airline (BMI) and now mostly on BA, the quality of the product was/is massively superior.

Personally, I was under the impression that EZY [and other loco's] do not over-book, as there is very little incidence of no-shows.
After over 15 years of travelling with EZY, I have never seen anyone denied boarding due to over-booking.
I would like to hear the full details of your experience.

Exactly - the whole point of a LoCo is that they simply sell the tickets for the flight according to the number of seats because tickets are not refundable. Are EJ different?

EZY do overbook on some "commuter" routes but not by much. We usually loose 4-8 people between the booking figure and actual heads on board, again depending on route.

EJ do overbook on some flights, as do most airlines. It's the last person who arrives at the gate that is offloaded. This happens very rarely as on most flights there are no-shows.

New PA guidelines issued in November also allow us the option to mention we are early if we wish to in the after landing PA

Spicejetter
 

I will stick to the facts.

Last night I turned up at check in good time at AGP with a full fare ticket and at check in I was off loaded...... I was very annoyed as the pressures of working away from home and having to make sure my wife gets the care she needs put quite a lot of pressure on me, but I tried to explane the situation to the woman on the desk but she decided that I was just another troublesome punter and walked off doing the no understand English thing.

Then I go to the ticket desk and get a better hearing, it is now clear that there is no chance to get on the aircraft and all I now want is a hotel and to get on the Internet to get someone to be with my wife overnight, the guy is OK gets me the hotel and offers me € 250 compensation. He also books me on the LGW flight the next morning at 1045 but warns me to be at the airport at 0800 just to be sure to get on the aircraft as it is full and he says it might be overbooked in the morning. From this I make the assumption that it is likely that some other poor sole is likely to be bumped off today's flight having got a ticket in good faith.




This morning I get on the flight and all is uneventfull, as we taxi in at LGW the cabin manager cheerfully announces that the flight is 30 min early arriving !........... Thinks to my self NO for me it is a day late.


That is it, chapter and verse without any embellishment, I have yet to receive the €250 compensation, funny how EZY can take extra charges from me instantly but the money due to me is not so fast turning up.

That is the facts so please Spicejetter please tell me what is fails to add up ?

Now for the comment.......

As you might think I am wondering why I have the Easyjet plus card and am asked to show up 2h 45 m before the flight, what have I paid for ?

If the powers that be in EZY want to check I do about 4-6 return trips a month with EZY and so as a regular traveler I am just a little miffed that I get bumped off a flight when I spend so much money with them. After this incident I would not have wanted to give EZY another penny of my money but I had already booked three more trips with them and I guess I will have to endure these.

If the EZY management can assure me that as a plus card holder and very regular traveller I will not get offloaded due to overbooking in the future then I might consider booking next months travel with EZY otherwise I think I will look to another transport provider, as I said the €250 won't cover the problems that have resulted from the commercial decision to offload me so why should I pay EZY to repeat the insulting farce, that is a my commercial decision and EZY won't get my custom just when the AGP-LGW route is at its lowest ebb, I guess one more empty seat won't make much diffence !

I think you are lucky to have a quality low cost EU carrier like EZY. I fly budget in SE Asia. Tiger, Cebu Pacific, Air Phil Express and SEAIR mostly. It takes but a minute to find their levels of customer service on FaceTube.
I personally heave a sigh of relief when I step aboard an EZY flight when back home.:ok:

Subsonic
 

Yes I agree with you ,in that I will now heave a sigh of relief when I get on an Easyjet flight because it is only when I get into the seat and the door is closed will I know that I have got the journey that I have paid for.

It matters little to me that you say EZY is better than others, I know what the product is, I have chosen to buy it, and I expect to get what I paid for.

If I sold the same car or house to two people it would be called fraud, this is not about EZY being prevented by technical issues, weather or other things beoynd their control from delivering the product, this is about them cynically rolling the dice and attempting to sell my seat twice and double their Proffit.

This time they got unlucky and they had to bump me off the flight, the result of this was considerable to me, in financial terms I had to get overnight help for my wife, in emotional terms it is very hard to say but getting the help put in place via Internet and phone on a Friday evening put my stress level through the roof.

I am not aiming to make a buck or two out of this but I do expect to have the extra money this has cost me refunded, if all the people who are treated this way make enough fuss then I would hope to drive the cost of overbooking to a point were it is not worth EZY doing it.

Never mind the 250EUR...Looks like you should get 400EUR! :}

AGP-LGW is 1644 km according to: Great Circle Mapper

- EUR 250 for all flights of 1500 kilometers or less;
- EUR 400 for all intra-Community flights of more than 1500 kilometers, and for all other flights between 1500 and 3500 kilometers
- EUR 600 for all other flights.

Eng
 

I owe you a beer or two !

ECAM
 

I am not entitled to any form of staff travel so this was a normal passenger ticket, having dumped me in AGP resulting in considerable problems to get the care for my wife and am vulnerable they then take advantage and offer me €250 instead of the €400 mandated by EU regulation.

As you might understand I am unimpressed by this and if someone from EZY fails to get back to me by email today I am going to go to the press, before my wife was forcd to retire due to ill Heath she was the corporate communications director for a major UK company, her personal contacts within the international media are extensive and that is were I am going, the only way the grubby practices of EZY will stop is if they are subject to a storm of bad publicity.

Hadn't seen this thread before today and was unaware of the new policy until I booked some flights for myself and Mrs timmcat yesterday.

I wonder how many people see the option of paying £3 per person per sector preferable to the risk (albeit minor if the above posts are correct) of being separated from friends and family when seats are allocated at check-in? I did, and happily paid up. Not an unreasonable charge, a nice little earner for the airline and far preferable to the FR bunfight that I've had to endure on many an occasion...

To timmcat

I heard Carolyn McCall being interviewed the day they announced the full roll out of allocated seating and she was absolutely clear that it was not their intention to split up those not paying and they had invested in software that "fits" groups in across the cabin. I was quite impressed.

I guess there is no guarantee but they're not splitting up groups as a "punishment" for not paying to select.

A and C, first of all I agree with you that you have been treated wrongly. However don't you think it's a bit unfair to single out easyJet, an airline that up till quite recently never used to overbook its flights? Most established airlines overbook their flights and have done so for ages, that's nothing new.

Now your speedyboarding card. Speaking as a cardholder myself, this card does not give you more right to be on that plane than any other fare paying passenger.

So I am not saying it's right what happened to you, but this is they way things go sometimes in aviation as any frequent flyer can attest. Just make sure you get your compensation!

Shaunryder -

Can I just ask quite what you would want us to do to make sure you feel special? It's not like we can get you a free upgrade, or free drinks! So what exactly could we do for you?? The state of the uniform is partly due to the cheap quality of it, it is not made to last long at all (I'm not saying that there aren't some who could definitely make more effort though).

As was, generally, the price.

PENCO
 

In thirty years in this business this is the first time that this has happend to me so I am only singleling out the airline that has caused me the problem.

I for personal reasons I needed to get home and they have caused me a lot of extra expence and personal distress purely because of their greed in trying to sell seats twice.

To compound this they try to rip me off over the mandatory compensation.

If that is not a good enough reason to flag up these practices I don't know what is, just because a lot of other Arline's do it there is no reason for Easyjet to do it, that part of your post is like saying it is OK to steal a car just because a lot of other people do it.

This time Easyjet did the crime and they have got caught and are not going to get away with it, bumping me off the aircraft was bad enough but to compound the error by ripping me off over the compensation............ Well that just made it personal !