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-   -   How would you deal with this passenger? (https://www.pprune.org/cabin-crew/402918-how-would-you-deal-passenger.html)

etrang 1st Mar 2010 06:37


I have personally experienced mentally unwell pax trying to open doors in-flight.
That can't happen. You can't open the door of a large jet in flight even when the aircraft is unpressurised - the slip-stream will hold it closed. In any case if it is unpressurised and you are seated and obeying the "fasten seatbelt" sign there is no danger.

bondim 1st Mar 2010 15:23

Although doors cannot be opened during flight, it could be quite upsetting for other pax to see that someone is trying to do that! And just who knows what else they might try if they are that seriously ill.

ben turpin 3rd Mar 2010 14:54

check out symptoms & causes
 
Aviation medicine training indicates checking causes not 'assuming' - it could have been that this person was merely exuberant (possible) - drunk (maybe) but why were they allowed to get that way & were there any indications when they boarded? Maybe they were on drugs (clever to have smuggled them on in view of security checks) - if possible it would be a good idea to check their hand baggage for 'medication' having discreetly taken them to one side to assess their attitude. If these checks proved negative then you could diagnose them as being a loony - close monitoring advised in case of more idiotic behaviour. There's always the old restraint kit if the nut starts really behaving badly. Best approach when I was flying was always to nip these situations in the bud before things turned ugly.

Wildpilot 3rd Mar 2010 20:55

Etrang,

Before I was a pilot I used to be an aircraft engineer, we had a passenger open the over wing exit on a 737-300 whilst in the climb out from Gatwick. So it can happen at certain periods in the flight.

c2lass 5th Mar 2010 21:18

As a pax I have experienced being sat next to someone with learning difficulties on a flight from London to Aberdeen.

Hubby was in the window seat, me in the Centre and the young man with difficulties in the aisle seat.

As soon as we sat down I realised all was not right as he was talking to himself. Then when I heard/saw him keep repeating "oxygen masks" and pointing to where they appear from I became quite alarmed. Then he kept saying "crash" and would then point to the emergency exits. This was before we had even taken off.

I became quite unsettled as I am not the best of flyers. I really didn't know what to do and whether I should speak to CC and ask to be moved.

As we taxied for take off he became worse. He kept expelling wind from his mouth as well and kept saying "shouldn't have eaten all that" so I then thought he was going to be sick.

Then we were back to "crash crash" By now I was leaning on hubby with my ear pressed firmly on hubby's chest and my hand on my other ear so I couldnt hear what he was saying.

The saving grace (for me) came when drinks were served. He had a can of coke and then decided he needed the toilet. In trying to get out of his seat, he leaned back so hard there was an almighty crack and a scream from behind. Yes he broke his seat and showered the lady behind with hot coffee.

As a result he, along with the 3 pax behind us, all had to be moved because of the broken seat.

An awful situation though as in a way I felt sorry for him but he made me very very anxious and uncomfortable.

TurningFinals 5th Mar 2010 21:51


Maybe ask her to step outside for a moment?
Haha. Harsh but funny! :D:D

lola81 17th Mar 2010 12:24

lol
 
yeah i thought so too!

mary meagher 18th Mar 2010 14:39

At least she wasn't fat!

Eddy 18th Mar 2010 15:00

I'd have stern words with her and tell her that her behaviour isn't acceptable. It's a shame if she has mental problems, but 100+ other passengers are involved here and one person shouldn't be allowed to make that many others feel uncomfortable. I know if I was the guy in the white shirt, I'd have been uneasy.

STANDTO 20th Mar 2010 09:29

If I had been the guy in the window seat, I would have at the very least asked for our seats to be swapped. In an emergency, the last thing I would want is to have my exit impeded by somebody at best unpredictable and at worst totally obstructive.

for the same reason, I have always been wary of being hemmed in by obese passengers.

Arthur Boy 16th Apr 2010 01:23

At a certain downunder carrier there was an ex amateur boxer who dealt with with one or two unruly pax that would not respond to reason. He was legendary for the "2 inch punch".
Nitey Nite...................

Jump Complete 16th Apr 2010 01:56

Now Captain for small regional airline but used to work as careworker with people with mental heath / learning difficulities. Looked to me like it was that, or torettes, but yes, certainly potentially difficult situtation. I remember times when certain care-work collegues where unwilling to accept that the patients condition could cause high risk situations just because they thought they sould have the right to do something that everyone else can. Equal rights and not limiting people is one thing but it has to be realistic. My judgement in this situation, though, is that if the pax had been asked to calm down a little in the right way, she probably would have. Probably a job for a carer rather than the cabin crew who have no preperation or training for this and shouldn't really be put in this situation, but I guess thats the way it is...

Red Wine 16th Apr 2010 13:01

Oh….Don’t be so harsh.

Even Cabin Crew have to dead head home sometime.

IFLy4Free 16th Apr 2010 13:20

If you check out failblog.org on youtube you will see that there are several silly videos. I believe this was strictly a set up for filming and not an actual off-the-wall passenger. Will post it on another site and see what the Southwest flight attendants have to say!

So, dealing with a real passenger who behaved this way, I would move the passenger to the back..or move the window passenger to another seat.

To be honest, in the US I seriously doubt that this kind of passenger would be permitted to travel without an aide.

Bengerman 16th Apr 2010 13:24

She looks like a BASSA rep. :}

Winch-control 16th Apr 2010 14:15

Beat me too it, I was going say BA CSD though, but BASSA rep takes it:ok:

cart_elevator 17th Apr 2010 04:56

entrang - not technically correct
 

That can't happen. You can't open the door of a large jet in flight even when the aircraft is unpressurised - the slip-stream will hold it closed.
The 747-400 has a procedure for opening two main deck doors during flight to allow for smoke evacuation (thats why there are smoke evacuation door handle straps carried) This procedure is carriede out by cabin crew under the direction of the captain once the aircraft has depressurised at a safe altitude.

It also has a procedure for cabin crew to guard the upperdeck doors when the automatic door lock fails on gear up (as if they dont automatically lock the doors can be opened until aircraft is at altitude and fully pressurised).

What does stop the aircraft doors being opened once pressurised is that most large aircraft doors are 'plug' type doors. That means they are actually larger than the whole they fit into (this happens through door panels expanding the door size when closed (Airbus), or the doors having to come into the aircraft then push into the holes (Boeing). Air pressure differences stop these 'plugs' from being removed whilst the aircraft is pressurised.:ok:

undersiege 8th May 2010 06:20

Pax
 
Behave's like some flight deck I know..........:E

yotty 10th May 2010 19:23

So did the cameraman just happen to be there ?:hmm:

mary meagher 10th May 2010 19:42

A while back, didn't some chap rob a bank and getaway by bailing out of an airliner over the Western US?

How did he get the door open, then? anybody know?


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