How would you deal with this passenger?
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Join Date: Mar 2000
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How would you deal with this passenger?
I've just seen this video and wondered how CC could deal with this. It's abviously a person with mental health problem and/or on drugs.
Are they just a pain the backside, or would they be classified as a risk?
What training have you had to deal with this sort of passenger?
Are they just a pain the backside, or would they be classified as a risk?
What training have you had to deal with this sort of passenger?
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She/It's apparently an American.
I would guess US carriers are accustomed to this sort of behaviour.
]It would never have happened on BOAC, I'm sure!
I would guess US carriers are accustomed to this sort of behaviour.
]It would never have happened on BOAC, I'm sure!
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I guess i've seen far worse in my days as a commercial flight attendant...........
As long as a passenger does what you tell/ask them to do, i wouldn't consider them as a risk.
I would however keep a close eye on him/her and inform the rest of the crew.
As long as a passenger does what you tell/ask them to do, i wouldn't consider them as a risk.
I would however keep a close eye on him/her and inform the rest of the crew.
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Hi all,
New to this forum since a couple of minutes.
This pax is not a safety risk. she stays in the seat and is not really loud. Although, the pax in seat A was probably happy when the flight was over. I mean, in the long run it would be stressful to sit next to this pax.
No offense to this pax as she can't help it as I take it she has an illness.
Aim for the sky!
New to this forum since a couple of minutes.
This pax is not a safety risk. she stays in the seat and is not really loud. Although, the pax in seat A was probably happy when the flight was over. I mean, in the long run it would be stressful to sit next to this pax.
No offense to this pax as she can't help it as I take it she has an illness.
Aim for the sky!
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It does seems like she's in her own world.. but as long as she remains in her seat and not create a ruckus, nothing much can be done other than thanking the lord for the high level of patience n tolerance from the pax sitting next to her 
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Looks like Tourets Syndrome. Perhaps maybe that is why no one did bother her. They knew she wasn't intentionally doing it. Yes I have had patients with this disease and people do mistake their involuntary actions as intentional especially when they are able to respond to questions right in the middle of these episodes. Unfortunately she was disrupting the other pax but with only a short video, we don't know how long it lasted and if in fact the crew did or did not move her.
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I had a passenger sat next to me like that the problem was he did not act strange until we were airbourne.
The other big big problem was We were in a six seat aircraft and as I was the pilot he had a set of flying controls in front of him. I told him do not touch but i was scared for the entire flight and I was ready to arm bar him in the face if he inter feared with the safety of the flight.
The other big big problem was We were in a six seat aircraft and as I was the pilot he had a set of flying controls in front of him. I told him do not touch but i was scared for the entire flight and I was ready to arm bar him in the face if he inter feared with the safety of the flight.
Looks fine to me... If the issue was medical, i'd have preferred her/him? to be travelling with a carer - but she (at least in the video) was posing no safety threat to the aircraft or others around - so I would have just enjoyed her company (and the entertainment). As for the guy in 'A', i'd move him if I could, or perhaps 'forget' to charge him for that beer he didnt ask for.
To be honest, when you do 5 flights on the same route in a day, the crazy ones are the only thing that makes the day go faster. I would have been happy to have her on board.
If it were a longer flight and she kept going - i'd ask her to keep the noise down and try to be mindful of others space (the guy in 'A' and the aisle), but being a longer flight i'd take the opportunity to have a chat about anything (which in doing so may solve the problem).
To be honest, when you do 5 flights on the same route in a day, the crazy ones are the only thing that makes the day go faster. I would have been happy to have her on board.
If it were a longer flight and she kept going - i'd ask her to keep the noise down and try to be mindful of others space (the guy in 'A' and the aisle), but being a longer flight i'd take the opportunity to have a chat about anything (which in doing so may solve the problem).
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The only possible risk, as far as I can see, would be if she was seated in an emergency exit row. I wouldn't rely on her assistance in "the unlikely event of an emergency". It's hard to tell from the video if that's where she sat, but I can't remember the pitch being that good at WN
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But the question was how would you handle her.
And the simple answer I guess is in our airline it is not even mentioned in any form of training. Let the damn crew deal with it once she is on board, as then its not the ground staffs problem anymore.
To be fair the airlines are damned if they do, damned if they donr. Yet people with mental health issues pose a very real threat to the aircraft. I have personally experienced mentally unwell pax trying to open doors in-flight. And to those saying they are designed so that cant occur. Well yeah it can if some crazy b#@ch decides at 500 feet she needs to get off and runs at the door and grabs the handle trying to open it. No aircraft pressurisation = door will open. Not a good time for it to happen either. I had to sit on her for about 10 mins till other crew could come to my assistance.
And the simple answer I guess is in our airline it is not even mentioned in any form of training. Let the damn crew deal with it once she is on board, as then its not the ground staffs problem anymore.
To be fair the airlines are damned if they do, damned if they donr. Yet people with mental health issues pose a very real threat to the aircraft. I have personally experienced mentally unwell pax trying to open doors in-flight. And to those saying they are designed so that cant occur. Well yeah it can if some crazy b#@ch decides at 500 feet she needs to get off and runs at the door and grabs the handle trying to open it. No aircraft pressurisation = door will open. Not a good time for it to happen either. I had to sit on her for about 10 mins till other crew could come to my assistance.