Cabin Safety and Complaints
Join Date: Jun 2005
Location: Australia
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Nup .. Sorry .. Reduced crews over all carriers mean that for once in their lives pax have to take some responsibilities for their own behaviours .. Imagine the gall of the cabin crew.. They didn't wake me up for landing "shock horror"... Yet you had your seatbelt off against the recommendation of the crew ? This isn't 1960's glamour flying any more.. Gods sake .. Just take some personal responsibility for once in your life .. Cabin crew aren't there it be your baby sitter .. And if you're a indeed the husband of a pilot as your nick suggests.. You should know better and be more respectful to the 'keep your seatbelt on whilst seated PA' or you had too much to drink or too many sleeping pills for the cabin crew to wake you up 
you seem to be complaining about what 'could have happened' rather than complaining about what did 
you seem to be complaining about what 'could have happened' rather than complaining about what did
Join Date: Sep 2006
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As so many are so fond of reminding passengers, cabin crew are there primarily for the safety of the passengers. Call me old fashioned, but I'd expect cabin secure to come under that banner. The reduced crew excuse is nothing more than that. An excuse. And a pretty poor one too. There are minimum crewing levels in place to ensure the safety of passengers. The extra crew are/were there for all the nice frilly bits of service. That's not to say that I agree with or support airlines using minimum crew but welcome to the real world! And let's be honest, cabin secure is one of the most basic duties we have. The whole point is mute anyway as the airline in question generally carries well above the minimum complement for this aircraft type.
I have come to the conclusion that posters such as Firecat and cart_elevator are merely trying to provoke a reaction with such ridiculous and contradictory statements, therefore, I shall bow out.
I have come to the conclusion that posters such as Firecat and cart_elevator are merely trying to provoke a reaction with such ridiculous and contradictory statements, therefore, I shall bow out.
Last edited by jetset lady; 22nd Jul 2013 at 14:18.
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...I shall bow out.
To answer your specific questions...
- You should have been woken, and you and your seat properly secured for landing: There is no valid excuse possible for failing to do so.
- Any attempt to justify a failure to secure the cabin properly is entirely bogus and casts doubt on the integrity, ability and indeed intelligence of the person doing so.
- The attitude of the Purser was unacceptable and should be reported to the airline, as should details of the incident itself.
- Do you sound Pompous? I have no idea, and frankly don't care - It has no bearing on your complaint. If you feel that there are aspects of your behaviour or language that could have been managed better, then learn from the incident and amend things in the future - That, after all, is the best way to learn.
Join Date: Apr 2011
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Being one of the "my primary concern is safety, service and comfort come second"-CC myself...
The Cabin crew in question clearly failed in their primary task. And even though failure is not a word to be taken lightly, I think it has it's well deserved place here.
After being on the job for a while, you develop a routine way to do area checks. And even though I so miss something on occasion too -after all, we're all human- It's pretty much always an armrest or a hidden cell phone. You don't miss critical things like seat backs or seatbelts... You just don't...
The Cabin crew in question clearly failed in their primary task. And even though failure is not a word to be taken lightly, I think it has it's well deserved place here.
After being on the job for a while, you develop a routine way to do area checks. And even though I so miss something on occasion too -after all, we're all human- It's pretty much always an armrest or a hidden cell phone. You don't miss critical things like seat backs or seatbelts... You just don't...
Join Date: May 2008
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Just Seems Odd
1.CC fail in their safety obligations
2.Purser is then rude
Two strikes on the one flight...hmmm.
Amended with apologies to thread initiator.
2.Purser is then rude
Two strikes on the one flight...hmmm.
Amended with apologies to thread initiator.
Last edited by Firecat; 23rd Jul 2013 at 23:50.
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Apparently, not odd at all
1. Poster fails to read second sentence of the original post
2. Poster is then rude to OP.
Two strikes in one thread?
Come on, Firecat! I know it's hot down there but do try to keep up.
2. Poster is then rude to OP.
Two strikes in one thread?
Come on, Firecat! I know it's hot down there but do try to keep up.
Join Date: May 2008
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Apologies
I unreservedly apologize for my error.I have amended the offending post.
To err is human.To forgive is divine.
Note to self...dont post while jetlagged
I was not however rude.
To err is human.To forgive is divine.
Note to self...dont post while jetlagged
I was not however rude.
Very odd.
The only explanation I can think of... that particular sector is extremely busy... the cabin scure is always rushed. Is possible they did wake up OP and he said "yes in a minute" however fell back asleep. Happens a lot. However, that does not excuse the CC from checking to ensure the cabin in secure. As JSL says, that's out job.
Okay, so a mistake/failure occurred. It happens. We learn from it. But it sounds like that Purser needs to go back to school to learn how to deal with complaints. At the very least, he could have just acknowledged the fault and informed you that the crew concerned would be spoken to.
I've woken up plenty of pax to put on their seatbelts. Almost all are not happy. However, I am not there to make them happy during cabin secure, I am there to make them SAFE. Whether they're a Saudi prince or a school kid.
I've even had to put a seatbelt on a woman once because she'd drunk her own stash of booze and was so wasted we couldn't wake her up. Leaving her unsecured was just not an option. But then again, not all cabin crew from multicultural airlines have the same level of assertiveness as some of us....
Sorry to hear how they reacted, however I would chance to say that this is not the usual response you would get from a purser to something like this...
The only explanation I can think of... that particular sector is extremely busy... the cabin scure is always rushed. Is possible they did wake up OP and he said "yes in a minute" however fell back asleep. Happens a lot. However, that does not excuse the CC from checking to ensure the cabin in secure. As JSL says, that's out job.
Okay, so a mistake/failure occurred. It happens. We learn from it. But it sounds like that Purser needs to go back to school to learn how to deal with complaints. At the very least, he could have just acknowledged the fault and informed you that the crew concerned would be spoken to.
I've woken up plenty of pax to put on their seatbelts. Almost all are not happy. However, I am not there to make them happy during cabin secure, I am there to make them SAFE. Whether they're a Saudi prince or a school kid.
I've even had to put a seatbelt on a woman once because she'd drunk her own stash of booze and was so wasted we couldn't wake her up. Leaving her unsecured was just not an option. But then again, not all cabin crew from multicultural airlines have the same level of assertiveness as some of us....
Sorry to hear how they reacted, however I would chance to say that this is not the usual response you would get from a purser to something like this...
Join Date: Oct 2011
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Do EK put the lights up high and make a PA throughout the aircraft cabin for seatbelts on descent?
Do they somehow stop the general PAs being heard in First Class? If not then it must have been a deep sleep to have cabin lights on bright and a couple PAs and not be woken. I wish I was like that!
Do they somehow stop the general PAs being heard in First Class? If not then it must have been a deep sleep to have cabin lights on bright and a couple PAs and not be woken. I wish I was like that!
Last edited by fa2fi; 31st Jul 2013 at 18:02.
At EK- Captain's, welcome, after takeoff, top of descent and after landing in all cabins. Safety PAs (like for crew to be seated in turbulence) all cabins. Seatbelt sign on PA in Y only if 'routine', otherwise in all cabins as deemed necessary by Purser. But on a long flight the 'normal' seatbelt sign PA in Y only, crew to individually advise pax in J and F and in all cabins a visual check to be made and checks passed to the Captain.
As an aside, there actually is an airline that states you must have your seatbelt on at all times while seated. It's stated in the video ( or at least it was last time I flew with them) "It is a Qantas requirement that you keep your seatbelt fastened whenever you are seated". Didn't stop them leaving it off the day after QF72 took a nosedive, though!!
fa2fi, it's not uncommon to literally have to shake people awake, esp on ULR flights... pills and/or alcohol not always necessarily a factor...
As an aside, there actually is an airline that states you must have your seatbelt on at all times while seated. It's stated in the video ( or at least it was last time I flew with them) "It is a Qantas requirement that you keep your seatbelt fastened whenever you are seated". Didn't stop them leaving it off the day after QF72 took a nosedive, though!!
fa2fi, it's not uncommon to literally have to shake people awake, esp on ULR flights... pills and/or alcohol not always necessarily a factor...
Last edited by givemewings; 1st Aug 2013 at 16:29.
