easyJet allocated seating
A and C,
Looking at the basic records that any employee can access, it appears that your flight was not overbooked. Your anger is understandable and the situation is regrettable, but I do think your conclusion is based on an assumption that is probably incorrect.
Looking at the basic records that any employee can access, it appears that your flight was not overbooked. Your anger is understandable and the situation is regrettable, but I do think your conclusion is based on an assumption that is probably incorrect.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
Hundredpetcentplease
This I can't understand, do you have any idea why I was denied boarding if the flight was not full.
I would think the EZY management would like to know as much as i would why they are having to pay for compensation and hotels when seats are empty?
Could the problems be wth the AGP handeling agents ?
I would think the EZY management would like to know as much as i would why they are having to pay for compensation and hotels when seats are empty?
Could the problems be wth the AGP handeling agents ?
Join Date: Feb 2012
Location: Cape Town / UK / Europe
Posts: 728
Likes: 0
Received 0 Likes
on
0 Posts
I was at the check in 1:20 before ETD.
Easy jet are not a low cost airline they are a low service quality airline. Or in my case a no service airline.
I don't except that overbooking is acceptable with a loco as if you miss the flight you don't get your money back or transferred free of charge to another flight.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
Tableview
That check in time was STD, ...... ETD was a slip of the finger on my part.
Now tell me what part of not getting the service that you have paid for you think is acceptable?
Now tell me what part of not getting the service that you have paid for you think is acceptable?
Last edited by A and C; 8th Jan 2013 at 09:59.
Join Date: Mar 2011
Location: Milano
Age: 53
Posts: 460
Likes: 0
Received 0 Likes
on
0 Posts
Looking at the basic records that any employee can access, it appears that your flight was not overbooked. Your anger is understandable and the situation is regrettable, but I do think your conclusion is based on an assumption that is probably incorrect.
Last edited by Dg800; 8th Jan 2013 at 10:04.
Join Date: Feb 2012
Location: Cape Town / UK / Europe
Posts: 728
Likes: 0
Received 0 Likes
on
0 Posts
Now tell me what part of not getting the service that you have paid for you think is acceptable?
You say you checked in on time. It appears that the flight was not overbooked. So we have an immediate discrepancy here.
When you buy a ticket for any form of transportation, it is a contract between two parties. As the carrier has obligations towards the passenger, so does the passenger have obligations towards the carrier and other passengers.
I'm not saying that this is the case with you, but I have been involved in resolving cases where a passenger has presented himself late, or drunk, or clearly unfit to fly, or incorrectly documented ......... many situations can arise. Then the passenger blames everyone except himself.
I'm not having a go at you, please don't take it that way, but we still don't know the reason why you were denied boarding.
A and C,
I can only guess, but Friendly Dispatcher (above) has already done that. In my experience, seats can become unserviceable for many reasons - but normally down to passenger abuse. Defecation, urination, vomiting, cutting through the belt (I know, how does the knife get in there), sucking the belt (SA pax), children rubbing in mayo/ketchup, theft of the belt, mechanical failure of some part of the mechanism; that kind of thing. We carry spare seat bases, but that can only fix a limited number of seats and issues.
In your case, as I stress, it appears that your flight was not overbooked. But to find out exactly why you were not boarded will probably be beyond even the customer service people you have to deal with. But it's a moot point anyway - it costs a huge amount to easyJet to put you up for the night and pay the compensation, so there will have been a very good reason for it and I know that all avenues will have been explored at the time (just to save the money!)
Normally when this happens before boarding, it's the last person or people to check in or attempt to check in that get bumped. If the issue becomes apparent when people are on board, then volunteers are sought first (though it's a good decade since I have seen this actually happen).
At easyJet we really do our best. We have good kit and good people, and it all works nearly all the time. But occasionally in aviation things don't go to plan, and pax can suffer. This time it was you, but I can assure you that there was no mal-intent nor fraud, just something that went wrong that couldn't be fixed on the day.
I can only guess, but Friendly Dispatcher (above) has already done that. In my experience, seats can become unserviceable for many reasons - but normally down to passenger abuse. Defecation, urination, vomiting, cutting through the belt (I know, how does the knife get in there), sucking the belt (SA pax), children rubbing in mayo/ketchup, theft of the belt, mechanical failure of some part of the mechanism; that kind of thing. We carry spare seat bases, but that can only fix a limited number of seats and issues.
In your case, as I stress, it appears that your flight was not overbooked. But to find out exactly why you were not boarded will probably be beyond even the customer service people you have to deal with. But it's a moot point anyway - it costs a huge amount to easyJet to put you up for the night and pay the compensation, so there will have been a very good reason for it and I know that all avenues will have been explored at the time (just to save the money!)
Normally when this happens before boarding, it's the last person or people to check in or attempt to check in that get bumped. If the issue becomes apparent when people are on board, then volunteers are sought first (though it's a good decade since I have seen this actually happen).
At easyJet we really do our best. We have good kit and good people, and it all works nearly all the time. But occasionally in aviation things don't go to plan, and pax can suffer. This time it was you, but I can assure you that there was no mal-intent nor fraud, just something that went wrong that couldn't be fixed on the day.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
Table view
I was on time, I was not drunk ( due to stby duty I had not had a drink in the last 24 hours) and all the paperwork was in order and I was not unfit to fly in any way. So all those reasonable excuses for offloading me are not applicable.
As you say I have an obligation to turn up on time and in a fit state to fly, I discharged those obligations.
The party not discharging their obligations in the contract was Easyjet, this they did twice, first by deniging me boarding and second by attempting to short change me on the compensation.
Dg800
I have presented the exact facts as they happened in post #49 above and it is these facts that I will present in court if I have to. However I don't think it will come to that because Easyjet's lawyers will advise them to settle this as they can't win and the publicity of the lack of service and deception over the compensation would not play well in the press.
I don't like your tone as to suggesting that I am inventing this but will let this pass as long as it is not repeated.
As you say I have an obligation to turn up on time and in a fit state to fly, I discharged those obligations.
The party not discharging their obligations in the contract was Easyjet, this they did twice, first by deniging me boarding and second by attempting to short change me on the compensation.
Dg800
I have presented the exact facts as they happened in post #49 above and it is these facts that I will present in court if I have to. However I don't think it will come to that because Easyjet's lawyers will advise them to settle this as they can't win and the publicity of the lack of service and deception over the compensation would not play well in the press.
I don't like your tone as to suggesting that I am inventing this but will let this pass as long as it is not repeated.
Last edited by A and C; 8th Jan 2013 at 10:53.
second by attempting to short change me on the compensation.
If they did not give you the leaflet, then you have a very good case for complaint!
Join Date: Apr 2003
Location: Europe
Posts: 3,029
Likes: 0
Received 0 Likes
on
0 Posts
A and C, I have been bumped off a Lufthansa flight a while ago, my girlfriend was bumped off recently from a KLM flight, my sister last year same thing on a KLM flight. This stuff happens and I am absolutely sure, that if it is easyJet's fault, they WILL compensate you.
A while ago we had to offload a number of passengers because one of our flight attendants became ill and we could only operate back with reduced crew hence reduced passenger loads. So that's an other possibility.
A while ago we had to offload a number of passengers because one of our flight attendants became ill and we could only operate back with reduced crew hence reduced passenger loads. So that's an other possibility.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
PENKO
I would not be making this fuss if the reason was operational I understand that unforeseen happenings can result in delays & cancelations, however the reason I was given was overbooking.
Some of the posts above seem to indicate that there were seats on the aircraft, I have to wonder if the handling agent made a mistake.
I was one of four pepole who did not get on the flight, the three other guys were also shortchanged on the compensation.
V2
As I explained at the start of this I have a very sick wife at home and my attention was focused on making sure that she as attended to following me becoming unavailable if it is Easyjet's policy to stick a disadvantageous contract under the nose of someone who has far more important things to attend to in order to save €150 then I would like this to be made clear to the public.
If this be the case my opinion of Easyjet's business ethnics will reach a new and all time low.
Some of the posts above seem to indicate that there were seats on the aircraft, I have to wonder if the handling agent made a mistake.
I was one of four pepole who did not get on the flight, the three other guys were also shortchanged on the compensation.
V2
As I explained at the start of this I have a very sick wife at home and my attention was focused on making sure that she as attended to following me becoming unavailable if it is Easyjet's policy to stick a disadvantageous contract under the nose of someone who has far more important things to attend to in order to save €150 then I would like this to be made clear to the public.
If this be the case my opinion of Easyjet's business ethnics will reach a new and all time low.
Last edited by A and C; 8th Jan 2013 at 11:37.
Join Date: Mar 2011
Location: Milano
Age: 53
Posts: 460
Likes: 0
Received 0 Likes
on
0 Posts
I have presented the exact facts as they happened in post #49 above and it is these facts that I will present in court if I have to. However I don't think it will come to that because Easyjet's lawyers will advise them to settle this as they can't win and the publicity of the lack of service and deception over the compensation would not play well in the press.
I don't like your tone as to suggesting that I am inventing this but will let this pass as long as it is not repeated.
Last edited by Dg800; 8th Jan 2013 at 13:01.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
DG800
You have more or less accused me of being dishonest in your first post on this subject, I do take exception to this but was not too bothered about it. I just did not want to see it repeated.
This is intended to be a professional forum and on the whole some above disagree with me they but have all maintained a polite and objective stance.
You however are rude from post one and the second abusive post of yours says all that the rest of the contributors to this forum need to know about you.
This is intended to be a professional forum and on the whole some above disagree with me they but have all maintained a polite and objective stance.
You however are rude from post one and the second abusive post of yours says all that the rest of the contributors to this forum need to know about you.
Last edited by A and C; 8th Jan 2013 at 18:48.
Join Date: Feb 2002
Location: Inverness-shire
Posts: 577
Likes: 0
Received 0 Likes
on
0 Posts
Easyjet (with whom I personally have so far had very good service) are certainly not the only airline to induce annoyance by attempting to evade the full obligations imposed by EU regulation.
My wife and I had a protracted run-in with BA a couple of years ago after they cancelled the first leg of a round trip, put her on a much later flight, but failed to tell their computer which then declared her a "no show" and cancelled her return flight from Gibraltar. (and guess what, she was able to get a seat home on EZY)
It took about 6 months of letter writing and the beginning of legal action before BA coughed up the compensation.
If I were you I'd assume that EZY take a similar path of trying to get away with offering as little as possible in the hope you'll take it. The amount of money owed by the airlines for full compensation payments is probaly staggering.
Just keep trying - you'll win in the end, even if it does take initiation of a Small Claims Court proceeding. That seemed to be the final tripping point for BA.
My wife and I had a protracted run-in with BA a couple of years ago after they cancelled the first leg of a round trip, put her on a much later flight, but failed to tell their computer which then declared her a "no show" and cancelled her return flight from Gibraltar. (and guess what, she was able to get a seat home on EZY)
It took about 6 months of letter writing and the beginning of legal action before BA coughed up the compensation.
If I were you I'd assume that EZY take a similar path of trying to get away with offering as little as possible in the hope you'll take it. The amount of money owed by the airlines for full compensation payments is probaly staggering.
Just keep trying - you'll win in the end, even if it does take initiation of a Small Claims Court proceeding. That seemed to be the final tripping point for BA.
Join Date: Jan 2013
Location: Over the rainbow
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
Interesting that the aircraft was never overbooked. 180 pax booked, 179 travelled. Doesn't give much credence to A&C's claim of there being others who were also bumped.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
There is just too much going on in my life at the moment to have a long and difficult struggle to sort this out.
Easyjet have the details and are investigating as I speak, if their response is unsatisfactory I will simply take them to the small claims court.
Easyjet have the details and are investigating as I speak, if their response is unsatisfactory I will simply take them to the small claims court.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
Single post
An interesting first post, from what source did you get this information?
I can assure you that what I have said was 100 % true myself and three Spanish guys were bumped off the flight, and why would I want to invent this ? All I wanted was to travel to LGW on the flight I had booked and if they had the seat why did I not get to sit in it ?
As I said the event is being investigated by EZY at the moment and taking rather longer than I had expected.
I can think of one reason that this might why this might have happened and if this should turn out to be the case EZY are as much of a victim as I and the other offloaded pax are.
I can assure you that what I have said was 100 % true myself and three Spanish guys were bumped off the flight, and why would I want to invent this ? All I wanted was to travel to LGW on the flight I had booked and if they had the seat why did I not get to sit in it ?
As I said the event is being investigated by EZY at the moment and taking rather longer than I had expected.
I can think of one reason that this might why this might have happened and if this should turn out to be the case EZY are as much of a victim as I and the other offloaded pax are.
Join Date: Aug 2012
Location: Not At Home
Posts: 2,448
Likes: 0
Received 0 Likes
on
0 Posts
The ONLY time I have seen an overbooked flight, which was due to a previous cancellationn, the passengers who could not fit on were given standby tickets and were told AT THE GATE if they could make the flight or not.
Unless you were at check in very last minute, I can't see how they could tell you that it was a full flight as they wouldn't know this until departure - 40 when the check in officially closes. Even then, online check ins often don't turn up and that's why there are always 5 or so spare seats even on a fully booked flight.
Unless you were at check in very last minute, I can't see how they could tell you that it was a full flight as they wouldn't know this until departure - 40 when the check in officially closes. Even then, online check ins often don't turn up and that's why there are always 5 or so spare seats even on a fully booked flight.
Last edited by EcamSurprise; 10th Jan 2013 at 21:30.
Join Date: Jan 1999
Location: north of barlu
Posts: 6,207
Likes: 0
Received 0 Likes
on
0 Posts
ECAM
This whole thing seems to be a bit of a mystery, you and others tell me that EZY don't overbook flights, EZY don't sell standby tickets and so there seems to be no way that this should have happened to four pax who were at check in at STD -1:20.
So what went wrong ?
Why after bumping me off the flight am I shortchanged on the compensation?
If the records are so easy to access as some above seem to have done so why are EZY so slow in coming back to me with the answers to my complaint ( all I have had so far is an email confirming receipt of my email and some security questions.)
Up untill this incident I was happy with EZY, I would hardly have booked 48 or so flights in the last six months if I had not been. So this is the first time that I have had any dissatisfaction on this scale.
I was a lot less happy when they diverted into Madrid to pick up a first aid kit and sat on the ramp for the best part of two hours because somone failed to get the fuel truck to the aircraft.
Once again to be fair to EZY the WX diversion to Seville was the way things should have been handled as we taxied to he ramp the fuel truck was waiting and the aircraft was on its way in about 0:20 min.
Wowzz I may suspect the reason this has happened but would rather stick to hard fact until it is proved to be 100% correct.
Untill now I have been a reasonably happy EZY customer but this inccident that some of you say can't happen has left me feeling very bad especially the business over the compensation, that was bare faced dishonesty.
So what went wrong ?
Why after bumping me off the flight am I shortchanged on the compensation?
If the records are so easy to access as some above seem to have done so why are EZY so slow in coming back to me with the answers to my complaint ( all I have had so far is an email confirming receipt of my email and some security questions.)
Up untill this incident I was happy with EZY, I would hardly have booked 48 or so flights in the last six months if I had not been. So this is the first time that I have had any dissatisfaction on this scale.
I was a lot less happy when they diverted into Madrid to pick up a first aid kit and sat on the ramp for the best part of two hours because somone failed to get the fuel truck to the aircraft.
Once again to be fair to EZY the WX diversion to Seville was the way things should have been handled as we taxied to he ramp the fuel truck was waiting and the aircraft was on its way in about 0:20 min.
Wowzz I may suspect the reason this has happened but would rather stick to hard fact until it is proved to be 100% correct.
Untill now I have been a reasonably happy EZY customer but this inccident that some of you say can't happen has left me feeling very bad especially the business over the compensation, that was bare faced dishonesty.
Last edited by A and C; 11th Jan 2013 at 05:04.