Scheduling questions for cabin crew
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Join Date: Dec 2011
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Scheduling questions for cabin crew
Hi everyone,
I'm doing some research for a business class and was hoping that you could help me with a few questions related to your scheduling. I understand that there are differences between holding a line and being on reserve/ready reserve, but in general:
1. How do you physically receive your schedules? Are they printed on a piece of paper that you have to go get? Are they emailed to you? Is there a company website/database that you check?
2. Along the same lines, how are you notified of flight delays/cancellations?
3. If there were some sort of mobile app to help solve some of your scheduling concerns, what specifically would you like it to do? (This is purely hypothetical -- I am not an app developer, just curious about how technology could help here.)
Thanks in advance for any insight you can provide!
I'm doing some research for a business class and was hoping that you could help me with a few questions related to your scheduling. I understand that there are differences between holding a line and being on reserve/ready reserve, but in general:
1. How do you physically receive your schedules? Are they printed on a piece of paper that you have to go get? Are they emailed to you? Is there a company website/database that you check?
2. Along the same lines, how are you notified of flight delays/cancellations?
3. If there were some sort of mobile app to help solve some of your scheduling concerns, what specifically would you like it to do? (This is purely hypothetical -- I am not an app developer, just curious about how technology could help here.)
Thanks in advance for any insight you can provide!
Join Date: Aug 2009
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Hello Cameronfly
From a BA Euro perspective I can tell you that our rosters are ready usually at least ten days before the end of the working month for the next calendar month. We can access them by logging on to the internet and a crew site or by telephoning a dedicated scheduling line.
We are often not notified of delays or cancellations on the day as we are already en-route to work so will be asked to "standby" for another flight on arrival at T5. In extreme weather/disruption then there is a dedicated phone line and updates on the BA web intranet. On very rare occasions scheduling will call us at home. If there is enough notice then the flight will just disappear from our roster and we may receive a notification to check our roster.
I can't think of a mobile app that would help any more than ba.com where we can see what flights are planned. Cancellations are often shown on the passenger site long before anyone has time to tell the crew.
Hope that helps your studying.
regards
Ottergirl
From a BA Euro perspective I can tell you that our rosters are ready usually at least ten days before the end of the working month for the next calendar month. We can access them by logging on to the internet and a crew site or by telephoning a dedicated scheduling line.
We are often not notified of delays or cancellations on the day as we are already en-route to work so will be asked to "standby" for another flight on arrival at T5. In extreme weather/disruption then there is a dedicated phone line and updates on the BA web intranet. On very rare occasions scheduling will call us at home. If there is enough notice then the flight will just disappear from our roster and we may receive a notification to check our roster.
I can't think of a mobile app that would help any more than ba.com where we can see what flights are planned. Cancellations are often shown on the passenger site long before anyone has time to tell the crew.
Hope that helps your studying.
regards
Ottergirl
Join Date: Sep 2011
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Hi Cameronfly,
At ey we have a system that can be accessed through the internet and the roster is published monthly there.
All the notifications are published also online, and are supported with a text message on our mobiles. If the delay/change of schedule is last minute, we will get a call from Operations.
I can not think of a mobile app, because not everybody is having a smart phone (me included).
At ey we have a system that can be accessed through the internet and the roster is published monthly there.
All the notifications are published also online, and are supported with a text message on our mobiles. If the delay/change of schedule is last minute, we will get a call from Operations.
I can not think of a mobile app, because not everybody is having a smart phone (me included).
Join Date: Apr 2009
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Aer Lingus crew receive their schedules ten days in advance of the first day of a 28 day long roster period.
If there are multiple delays/cancellations due to poor weather conditions like there was with last year's heavy snow, text messages are sent out to say the flights are delayed/cancelled. However, if it's a single flight that's significantly delayed due to whatever reason operations will ring the crew to tell them to stay at home or in hotel until a later specified time.
If there are multiple delays/cancellations due to poor weather conditions like there was with last year's heavy snow, text messages are sent out to say the flights are delayed/cancelled. However, if it's a single flight that's significantly delayed due to whatever reason operations will ring the crew to tell them to stay at home or in hotel until a later specified time.
