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Qantas - staff feedback

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Qantas - staff feedback

Old 26th Mar 2010, 14:46
  #21 (permalink)  
 
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In reply to Autobrakes,
Yes, it is our job, but an acknowledgment of our efforts really does make it feel worthwhile.
Do I need it? No.
Do I appreciate it? Absolutely.

Autobrakes, if you perform a perfect landing, don't you feel good?
Doesn't it put a smile on your dial if one of the customers or one of your colleagues comments on what a great landing that was?

CS123,
Do complimentary emails filter through to the crew?
That is a very good question.
I'm not certain of the answer.
Thank you either way for going to the effort.

Safe and happy flying
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Old 26th Mar 2010, 23:39
  #22 (permalink)  
 
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Well Autobrakes, I guess with your many years of experience of face to face contact with our customers and working along side some of the fantastic CC we have, you are correct. Oh hang on, you are a pilot, my mistake - again!! As for self importance, you do have mirrors on the flight deck dont you - take a look
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Old 27th Mar 2010, 02:07
  #23 (permalink)  
 
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What great CRM skills you have Aus380. This would make the you the perfect OBM for the 380 with your holier than thou attitude. All I set out to explain from the outset was you shouldn't need letters to do your job properly (put a spring in your step), that's what you get paid for. You decided to make it personal. That's fine by me, just expect it back.

Just remember, tea or coffee, beef or chicken. It's not rocket science. That's why you're easily replaceable, no skill set.

Oh, a perfect landing doesn't phase me. I want a safe one within the touchdown zone and on the centreline. I certainly don't want or need compliments. I'm just doing what I am paid to do. That's the problem with the "Y" generation of today; they need constant praising and motivation. DO THE JOB YOU ARE PAID TO DO!
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Old 27th Mar 2010, 12:18
  #24 (permalink)  
 
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Perhaps therein lies the problem Autobrakes, crew these days don't actually get paid to do the job they are actually doing. At base wage that the current government has deemed below minimum wage, the company then expect a level of service higher than all the other premium airlines in the world.

You have crew who earn $34,000 base wage attempting to maintain standards to keep the business returning, but at the end of the day the incentive really isn't there.

If it was just about beef or chicken, coffee or tea, there wouldn't be a problem but it's not, and as for your CRM well it's quite telling isn't it. Perhaps you don't need a letter to say you're doing a good job, but on your wages I would think your satisfaction level is far greater.

A complimentary letter to some is justification that they are good at what they do and keeps them motivated to keep doing so. Even if it is for below minimum wage.

No harm in that.
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Old 27th Mar 2010, 16:30
  #25 (permalink)  
 
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What do you mean "At base wage that the current government has deemed below minimum wage,..."? Do you want to support that claim with some fact (i.e what the real minimum wage is) or do you just want to have an uninformed, uneducated bleat in blissful ignorance of what is really happening in the industry. I suppose if you rant such nonsense often enough, someone might believe it and support it with another rant. How can it be below the minimum? Some people just need to get honest with their debates.
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Old 27th Mar 2010, 23:08
  #26 (permalink)  
 
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I stand corrected, and I apologise.

I should have written "average" rather than "minimum", and thankyou for pointing it out in such descriptive terms.

Aside from my mistake my point still stands, what the company pay and what they expect is vastly different. Add to that the fact that the crew working alongside each other earn on average $30,000 less than their counterparts it makes for a hotpot of disgruntled employees.

I know what you will say, it is what it is, but that doesn't mean they have to like it.
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Old 28th Mar 2010, 02:02
  #27 (permalink)  
 
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Yeah, a distant relative of mine found that out when she applied and got accepted to a regional carrier as an F/A.

She found she wasn't equipped for the somewhat rigorous training
program. She thought that for the money they were offering (< 30K) the whole gig couldn't be too difficult. Wrong.

End result, she quit just after getting checked out and went back to working in a supermarket.
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