Most cabin crew are nothing but waitresses/waiters
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Most cabin crew are nothing but waitresses/waiters
Most cabin crew are nothing but waitresses/waiters. Please don't take that as a derogatory term. That is just the way it is.
The real challenge is to raise above that and become good at the job. People skills, self-confidence and a general high level of education if what is required.
You would be surprised at the level of education the average cabin crew at a legacy carrier has.
It is not unusual that they have a longer education than the cockpit.
The real challenge is to raise above that and become good at the job. People skills, self-confidence and a general high level of education if what is required.
You would be surprised at the level of education the average cabin crew at a legacy carrier has.
It is not unusual that they have a longer education than the cockpit.
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Crap From Previous Poster
The reason airlines have Cabin Crew is for safety purposes.
The service aspect is secondary although airlines up play this and downplay the safety aspect.
If it all hits the fan who ya gonna rely on?
Your friendly neighbourhood Cabin Crew.
Hollywood and airline marketing departments have trivialised the Cabin Crew role...unfortunately.
Most crew are not only trained in Emergency Procedures but also Medical Emergencies.
Cabin Crew provide a pivotal role on any passenger aircraft.
Anyone who thinks otherwise is sadly misinformed or uninformed
The service aspect is secondary although airlines up play this and downplay the safety aspect.
If it all hits the fan who ya gonna rely on?
Your friendly neighbourhood Cabin Crew.
Hollywood and airline marketing departments have trivialised the Cabin Crew role...unfortunately.
Most crew are not only trained in Emergency Procedures but also Medical Emergencies.
Cabin Crew provide a pivotal role on any passenger aircraft.
Anyone who thinks otherwise is sadly misinformed or uninformed
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Sorry kaboom, but you are speaking bull.
You might want to re-familiarise yourself with the meaning of the word primary. Cabin crews are mostly there to provide a service, just as cockpit crews are there to get you from A to B. The emergency parts are - despite the publicity - a minor , and not the primary, part the job.
You might want to re-familiarise yourself with the meaning of the word primary. Cabin crews are mostly there to provide a service, just as cockpit crews are there to get you from A to B. The emergency parts are - despite the publicity - a minor , and not the primary, part the job.
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Legislation 4 Cabin Crew
Legislation in most, if not all, countries mandate the presence of CC for safety purposes.
I have yet to read any legislation regarding the same 4 service.
Safety above Service!!!!.
CC have to have an annual or bi annual refresher 4 EPs.
This is not required for service
I have yet to read any legislation regarding the same 4 service.
Safety above Service!!!!.
CC have to have an annual or bi annual refresher 4 EPs.
This is not required for service
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You have, packrat, misunderstood your purpose.
What do you do 99.99% of your time on duty? My primary function is not there to wrestle with the controls to avoid a scool, but to get pax from A to B in the most efficent manner. I would suggest your primary function is to get pax from A to B in the most comfortable manner.
What do you do 99.99% of your time on duty? My primary function is not there to wrestle with the controls to avoid a scool, but to get pax from A to B in the most efficent manner. I would suggest your primary function is to get pax from A to B in the most comfortable manner.
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So Conan - following your wise words of logic....fire fighters primary role is to sleep and read? As that is what they do most days? (especially at the airport)......
Ignorance is bliss......lights off - sleep well!
Ignorance is bliss......lights off - sleep well!
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Lauderdale,
If you want to infer that your function is to sit on standby for the next emergency, then pleasen do. Perhaps that is why so many people have become disgusted with air travel.
You and your colleagues are the ones who determine how pax percieve an airline. You more than anyone are responsible for how many become repeat customers. If you want to convey to the passengers that they are a secondary concern, unless there is an emergency, then please do.
Just remember that you only have a 'primary' function as long as your 'secondary' is to the satisfaction of your customers.
If you want to infer that your function is to sit on standby for the next emergency, then pleasen do. Perhaps that is why so many people have become disgusted with air travel.
You and your colleagues are the ones who determine how pax percieve an airline. You more than anyone are responsible for how many become repeat customers. If you want to convey to the passengers that they are a secondary concern, unless there is an emergency, then please do.
Just remember that you only have a 'primary' function as long as your 'secondary' is to the satisfaction of your customers.
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Flock1
As you can see there is much debate within the industry of which 'role' and therefore 'skills' are important in getting and maintaining a job as cabin crew.
From the previous posts you will gather that your daughter will have to show the recruitment team that she is capable of both 'excellent' customer service and show that she is able to learn the vital 'safety related' skills so that if the s
t does hit the fan, she should be capable of carrying them out without falling to pieces.
Fortunately your daughter will not have to get involved with the finer points that are being discussed here from a perspective of those from already within the industry. She will only need to impress the recruitment team.
Any other information you want please pm me.
For you guys intent on arguing the role of cabin crew, why don't you start another thread (one that has been done to death many times before
), so that Flock1 can get the info he has asked for in a clear fashion.
6
From the previous posts you will gather that your daughter will have to show the recruitment team that she is capable of both 'excellent' customer service and show that she is able to learn the vital 'safety related' skills so that if the s
t does hit the fan, she should be capable of carrying them out without falling to pieces. Fortunately your daughter will not have to get involved with the finer points that are being discussed here from a perspective of those from already within the industry. She will only need to impress the recruitment team.
Any other information you want please pm me.
For you guys intent on arguing the role of cabin crew, why don't you start another thread (one that has been done to death many times before
), so that Flock1 can get the info he has asked for in a clear fashion.6
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Im sorry Conan, but are you yourself actually cabin crew? Have you actually done a cabin crew training course.... I have been flying for 5 years, and i CAN assure you my primary function IS the safety of the aircraft and my passengers. I DID NOT spend 6 weeks learning how to pour a cup of tea. I DID NOT get daily exams in how to present a bottle of wine. I DID NOT sweat my arse off and go with out sleep fretting over whether i would give a napkin with the pretzels, though i admit i do all these things with panache. I DO NOT ask my crew customer service based questions every morning, and off load them if they get the answers wrong. The majority of cabin crew are gifted in customer service and this may appear to be the only thing they are doing but I can assure you, they are constantly vigil, constantly situationally aware, and constantly doing everything within their power to assure YOU arrive at your destination in one piece. Next time you're at a restaruant, ask your waiter if they could evacuate 350 people in 90 seconds whilst putting their life at risk. If they could help you if suddenly the dinning room was deprived of air, if they would know what to do if the room was on fire with no hope of a fire brigade reaching you, or you being able to leave, if they could keep you alive for hours on end in the middle of the atlantic Ask if they could rescucitate you after a heart attack, would know how to treat your epilepsy, or administer your epi pen. 
And in response to your thought that we wouldnt have a "primary function unless our secondary function wasnt to the satisfaction of our customers", you may well be right.... and that is why the majority of candidates are selected on their ability to deal with stressful situations aswell as their customer service experience..... but are you honestly suggesting you would put the service you recieve ahead of a poor safety record when choosing who you fly with?
And in response to your thought that we wouldnt have a "primary function unless our secondary function wasnt to the satisfaction of our customers", you may well be right.... and that is why the majority of candidates are selected on their ability to deal with stressful situations aswell as their customer service experience..... but are you honestly suggesting you would put the service you recieve ahead of a poor safety record when choosing who you fly with?
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It is CAA law that cabin crew are onboard, one flight attendant for every 50 seats. If it wasn't a legal requirement the airlines would hire waitresses who would have no safety safety or simply install vending machines.
We all know of the many incidents where crew have saved lives. Having been through 3 airline's different training programmes I can testify how challenging SEP and Av Med is. That is the primary reason we are onboard.
We all know of the many incidents where crew have saved lives. Having been through 3 airline's different training programmes I can testify how challenging SEP and Av Med is. That is the primary reason we are onboard.
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But if the vending machine floated you could climb onto that in the middle of the Atlantic, surely? 
I'm not getting involved in this one! No-one ever wins. We all have our own opinions and nothing either side says will ever change them.
I'm not getting involved in this one! No-one ever wins. We all have our own opinions and nothing either side says will ever change them.
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The Pilot and The Dog
Airbus envisages a 'pilot and dog scenario"in its cockpits.
The pilot feeds the dog and the dog bites the pilot if he touches anything
That includes the vending machine
The pilot feeds the dog and the dog bites the pilot if he touches anything
That includes the vending machine
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I think it's a case of the bad cabin crews getting the good ones tarred with the same brush.
It's a sad fact of life that no-one ever remembers people who do a good, efficient, unobtrusive job. They (Mainly Pax) only remember and moan about the bad ones.
I've flown as pax with some excellent crews on several different carriers, not all of them big names either.
I've also flown in the company of cabin crew whom I wouldn't trust to evacuate their bowels in a competent manner, much less a burning aeroplane.
It's a sad fact of life that no-one ever remembers people who do a good, efficient, unobtrusive job. They (Mainly Pax) only remember and moan about the bad ones.
I've flown as pax with some excellent crews on several different carriers, not all of them big names either.
I've also flown in the company of cabin crew whom I wouldn't trust to evacuate their bowels in a competent manner, much less a burning aeroplane.
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packrat
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The Pilot and The Dog
Airbus envisages a 'pilot and dog scenario"in its cockpits.
The pilot feeds the dog and the dog bites the pilot if he touches anything
That includes the vending machine
Packrat,
Do you know the first thing about flying an Airbus?
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The Pilot and The Dog
Airbus envisages a 'pilot and dog scenario"in its cockpits.
The pilot feeds the dog and the dog bites the pilot if he touches anything
That includes the vending machine
Packrat,
Do you know the first thing about flying an Airbus?
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Flintstone; You are correct it ill becomes any of us to fight and sqabble after a genuine question was asked of us. As is often the case perhaps some of us are too passionate about what we do and always feel a need to defend ourselves as if the CC position is unworthy.
Some of the advice offered is spot on and a good start could be made locally and if your daughter fits in she can then move into other airlines. She may choose to make a career of it, 10 years from now it may well be the middle eastern airlines that offer the better prospects.
At BA in the next couple of years and at least by 2012 we intend to take on at least 6500 CC in the main for our A380 aircraft. Presently as some of the guys and gals have said the UK CC and aviation in general is not in good health and may not be for a couple of years, Get a service industry sector position for a couple of years and then take a look. Super stores offer good prospects and have positive links forward to the airline industry roles.
Some of the advice offered is spot on and a good start could be made locally and if your daughter fits in she can then move into other airlines. She may choose to make a career of it, 10 years from now it may well be the middle eastern airlines that offer the better prospects.
At BA in the next couple of years and at least by 2012 we intend to take on at least 6500 CC in the main for our A380 aircraft. Presently as some of the guys and gals have said the UK CC and aviation in general is not in good health and may not be for a couple of years, Get a service industry sector position for a couple of years and then take a look. Super stores offer good prospects and have positive links forward to the airline industry roles.
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My view
After spending much of my working life as cabin crew, I just thought id add my angle.
Throughout my training for several different airlines and working for several different carriers (both charter and scheduled) , there is one thing that I have realised … the airline like to make you feel important. And to a degree that’s where the statement ‘the crew are primarily here for you safety’ comes from.
I would disagree with this statement , and the part that I would disagree with is the word ‘primarily’ . I will explain…
If you worked as a manager in an office , you are qualified in first aid and also a fire warden therefore assisting people in exiting the building should something happen … what would you say your primary role is? … a manager.
The industry has ‘bigged up’ the role of cabin crew.. and please remember that I was doing the job for a long time , so I speak from experience. I mean , lets be really honest folks – I would have hated it if I admitted to my role being purely to serve people tea and coffee .. so I always went down the ‘we are here for your safety’ route.
Most of us only ever have very minor emergencies , and those are once in a blue moon – our normal day to day role and ‘primary’ role is service provided onboard. That is what the airline want to ensure that there customers return.
Again, I reflect back to the scenario of the person working in an office – there is going to be instances where people need first aid – in exactly the same way that passengers do.
All im saying by this is, lets not get to lost in the drama of it all , at the end of the day its about chicken or beef, tea of coffee. Yes I agree that crew provided assistance where needed in certain emergency situations , but theses are extremely rare.
There are numerous threads on here about nasty passenger and people being horrible to crew , well leave then! .. we all knew what we were taking on when we joined the job.
Believe me there are a lot worse jobs that people could be doing , when was the last time that a member of crew had to complete a deadline in time for a meeting or prepare a presentation regarding their own sales figures in order to keep their job? … very very rarely.
Im sorry if im sounding off, but I think that some (and I only mean some) people need to realise exactly what their job entails and the ease of it!
Throughout my training for several different airlines and working for several different carriers (both charter and scheduled) , there is one thing that I have realised … the airline like to make you feel important. And to a degree that’s where the statement ‘the crew are primarily here for you safety’ comes from.
I would disagree with this statement , and the part that I would disagree with is the word ‘primarily’ . I will explain…
If you worked as a manager in an office , you are qualified in first aid and also a fire warden therefore assisting people in exiting the building should something happen … what would you say your primary role is? … a manager.
The industry has ‘bigged up’ the role of cabin crew.. and please remember that I was doing the job for a long time , so I speak from experience. I mean , lets be really honest folks – I would have hated it if I admitted to my role being purely to serve people tea and coffee .. so I always went down the ‘we are here for your safety’ route.
Most of us only ever have very minor emergencies , and those are once in a blue moon – our normal day to day role and ‘primary’ role is service provided onboard. That is what the airline want to ensure that there customers return.
Again, I reflect back to the scenario of the person working in an office – there is going to be instances where people need first aid – in exactly the same way that passengers do.
All im saying by this is, lets not get to lost in the drama of it all , at the end of the day its about chicken or beef, tea of coffee. Yes I agree that crew provided assistance where needed in certain emergency situations , but theses are extremely rare.
There are numerous threads on here about nasty passenger and people being horrible to crew , well leave then! .. we all knew what we were taking on when we joined the job.
Believe me there are a lot worse jobs that people could be doing , when was the last time that a member of crew had to complete a deadline in time for a meeting or prepare a presentation regarding their own sales figures in order to keep their job? … very very rarely.
Im sorry if im sounding off, but I think that some (and I only mean some) people need to realise exactly what their job entails and the ease of it!
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Most cabin crew are nothing but waitresses/waiters.
xflyer, you claim you have been "around" for some time now, yet you come across as a disgrace to this profession.
Let me explain:
Yes it is very important to serve "tea and coffee on time" (makes service impeccable and pax come back as you put it). But let ME tell you re
Most of us only ever have very minor emergencies , and those are once in a blue moon
You clearly are a "manager", all
‘bigged up’
having an emergency in the terminal, well that's up to you either you use your F/A or Fire knowledge to help out; mind you, you know where the Halons are in an a/c, but do you know where they are in the terminal building and their PDI's?
when was the last time that a member of crew had to complete a deadline in time
Have you ever tried to disembark, complete security checks, and board a new load (189) pax in 25 MINUTES???
There are numerous threads on here about nasty passenger and people being horrible to crew , well leave then! ..
Again, you are a disgrace to this profession. When you get back to the office in the morning and read this, please take a Nurofen and calm down; this is just a starter, you complete and utter m***n who claims he's been
spending much of my working life as cabin crew
Not today mate, you're not worth it.
PS: You've just been Rainboed (Sorry Rainboe, had to be said
)
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To all those who think CC are just servants of the passengers.
Try telling that to the US crew who got the pax out of the A320 in the Hudson river.
NO I'm not CC, I'm not flight deck but ex ops and I respect the job that CC do and I do not respect to$$ers with such a narrow minded viewpoint.
Try telling that to the US crew who got the pax out of the A320 in the Hudson river.
NO I'm not CC, I'm not flight deck but ex ops and I respect the job that CC do and I do not respect to$$ers with such a narrow minded viewpoint.