I am the CPT so you do as i say
Join Date: Apr 2008
Location: UK
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for those of you that think the CPT is a god.
yes there is chain of command but at the end of the day we are all a team. in some cases stated in this tread the CPT will have to make the desicion and then the cabin crew must obey. but other case the Cabin crews desicion would be best to listen to.
To be a good boss you been calling the CPT you should be able to listen to all the advise in some situations or all people and then make the overall decision. Don't just assume that you decision is always the best. plus in some of these cases why are the FOs not making decisons are the captains using the phase on them to.
So at the end of the day the whole crew is a team and should pull together and then onboard you will have good CRM. thats whey in our company the cabin crew and flight deck to a crm course together so we can see both side of the job the cabin side and the flight desk side.
PS CRM does not stand for the Captain remains master.
yes there is chain of command but at the end of the day we are all a team. in some cases stated in this tread the CPT will have to make the desicion and then the cabin crew must obey. but other case the Cabin crews desicion would be best to listen to.
To be a good boss you been calling the CPT you should be able to listen to all the advise in some situations or all people and then make the overall decision. Don't just assume that you decision is always the best. plus in some of these cases why are the FOs not making decisons are the captains using the phase on them to.
So at the end of the day the whole crew is a team and should pull together and then onboard you will have good CRM. thats whey in our company the cabin crew and flight deck to a crm course together so we can see both side of the job the cabin side and the flight desk side.
PS CRM does not stand for the Captain remains master.
Join Date: Sep 2006
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How CRM works for me:
Say hello and introduce myself (to the pilots) at the beginning of the day
Have a quick chat about whatever (cars, rosters, kids, family etc etc)
Give in the cabin security checks complete and ask permission to board
Ask when the pilots would like to eat
Ask what they would like to drink (and give the drinks to them)
Inform them "boarding completed"
Pass on "cabin secure" and any "specials"
Contact them at least every 30 min (usually more often) when flying
Sometimes flirt a little (if I know them well)
I have great respect for pilots, crew, and people in general. I will respect a Captain's decision UNLESS I don't think it's safe/a good idea etc. I know my job inside out, but still learn something every day.
Sometimes I get feedback from a Captain, and I deal with it. Sometimes it's not nice, but I ask if I can explain why I did/didn't do something. Usually, that's fine. I actually appreciate constructive critisism - it's the best way to learn.
I sometimes give feedback to pilots, including Captains. It's always constructive and I don't involve emotions.
I've had 2 incidents where I felt the Captain's CRM skills were not good. The first one, the Captain wouldn't listen to my worries about the head count (missing pax, so obviously worried about checked in luggage on board) and the other, I had the Captain shouting abuse at me.
In both instances I felt that a direct approach to the Captain involved would not have solved anything, therefore I went to a manager (who I know very well) and asked this person to have a quiet word, off the record.
Mostly, I find that open and honest communication does the trick. I have many pilot friends and I enjoy flying with most of our pilots. Mutual respect and knowing that pilots are humans is important.
Sorry for the long post, but I got on a roll there...
Gg
Say hello and introduce myself (to the pilots) at the beginning of the day
Have a quick chat about whatever (cars, rosters, kids, family etc etc)
Give in the cabin security checks complete and ask permission to board
Ask when the pilots would like to eat
Ask what they would like to drink (and give the drinks to them)
Inform them "boarding completed"
Pass on "cabin secure" and any "specials"
Contact them at least every 30 min (usually more often) when flying
Sometimes flirt a little (if I know them well)
I have great respect for pilots, crew, and people in general. I will respect a Captain's decision UNLESS I don't think it's safe/a good idea etc. I know my job inside out, but still learn something every day.
Sometimes I get feedback from a Captain, and I deal with it. Sometimes it's not nice, but I ask if I can explain why I did/didn't do something. Usually, that's fine. I actually appreciate constructive critisism - it's the best way to learn.
I sometimes give feedback to pilots, including Captains. It's always constructive and I don't involve emotions.
I've had 2 incidents where I felt the Captain's CRM skills were not good. The first one, the Captain wouldn't listen to my worries about the head count (missing pax, so obviously worried about checked in luggage on board) and the other, I had the Captain shouting abuse at me.
In both instances I felt that a direct approach to the Captain involved would not have solved anything, therefore I went to a manager (who I know very well) and asked this person to have a quiet word, off the record.
Mostly, I find that open and honest communication does the trick. I have many pilot friends and I enjoy flying with most of our pilots. Mutual respect and knowing that pilots are humans is important.
Sorry for the long post, but I got on a roll there...
Gg
Join Date: Apr 2008
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737 jock
hey there,
I get what you mean about the 911 attacks that the hjackers where not invited. but what i was trying to say was that if the CPT invites some1 at random from the cabin they don't know then. You never know who that person is.
also as a PU i don't mind to board if we have no CPT as long as the FO is in the flight desk then that is cool for me. the quicker we board the quicker we arrive at our destination the quicker we get home for tea.
FOs are just as good as CPT just with less experience of flying or on that A/C type
I get what you mean about the 911 attacks that the hjackers where not invited. but what i was trying to say was that if the CPT invites some1 at random from the cabin they don't know then. You never know who that person is.
also as a PU i don't mind to board if we have no CPT as long as the FO is in the flight desk then that is cool for me. the quicker we board the quicker we arrive at our destination the quicker we get home for tea.
FOs are just as good as CPT just with less experience of flying or on that A/C type
Join Date: Apr 2008
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Glamgirl
I like the way CRM works for you, i do the same thing. but sometimes however nice you are to the CPT he just talks to you like sumthing you stepped in.
Most of our Flight crew are really great guys and we get on well but there is always 1 asshole in the company and treats you and the FO like crap.
Most of our Flight crew are really great guys and we get on well but there is always 1 asshole in the company and treats you and the FO like crap.
Join Date: Apr 2007
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None of the 9/11 attackers succeeded in their hijack because they "visited" the flightdeck. They just walked up to the flightdeck, opened the door. And killed the pilots. No invitation required.
It's my understanding that the hijackers gained access to the flight deck in part because they first murdered the cabin crew working in First Class.
Join Date: Mar 2000
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Cabin crew.
Needed?
Oh yes, for safety and service.
However, I have found, as a wide-body Captain for a very long time, that it is indeed quite easy to 'get along'.
I say to the number one CC...'you are in charge in the cabin, however if there is anything that requires my assistance, don't hesitate to ask'.
This results in, for the FD crew...
The tea make properly, coffee, too.
The crew meals are served piping hot.
And, most important, a fine attitude from all in the cabin.
Couldn't be easier.
Needed?
Oh yes, for safety and service.
However, I have found, as a wide-body Captain for a very long time, that it is indeed quite easy to 'get along'.
I say to the number one CC...'you are in charge in the cabin, however if there is anything that requires my assistance, don't hesitate to ask'.
This results in, for the FD crew...
The tea make properly, coffee, too.
The crew meals are served piping hot.
And, most important, a fine attitude from all in the cabin.
Couldn't be easier.
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Glam Girl.
Bless, you took crm so much to heart that you tried to stiff the Skipper without telling him ?
Last edited by non iron; 10th May 2008 at 04:03. Reason: Removed the Smilie.
Join Date: Jul 2006
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Glamgirl.
On both occasions you felt that there was no point in talking to the captain, . . hence you took your concerns elsewhere.
lf you cop out what`s left ?
Old school and thick l`m afraid, sop`s applied with intelligence otherwise somebody may be hurt.
PS, no offence intended lady, l know it`s not easy.
lf you cop out what`s left ?
Old school and thick l`m afraid, sop`s applied with intelligence otherwise somebody may be hurt.
PS, no offence intended lady, l know it`s not easy.
