Who feels like a punch bag!!
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Who feels like a punch bag!!
Who out there as Cabin Crew feels entirely underated!! What has become of our job? Why do people think of us as crap? I don't know about you but are we all not highly educated people? I think most of us have a degree and are doing this job for a laugh, and are getting what we can out of it. If we do not have a degree we are doing it for fun, to see the world. We are not stupid airheads with nothing better to do. We are mostlty graduates that are bored with normal life and are lookin for somthing better than going into a MA. I apologise for my spelling, am very drunk! 
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Can't help agreeing DVP
I've lost count of the times people have treated me like some web toed bubble brained incompetent because of the uniform...
I've also noticed that if people realize you have a degree they automatically assume its a third in surf science from Newquay technical college...
I've lost count of the times people have treated me like some web toed bubble brained incompetent because of the uniform...
I've also noticed that if people realize you have a degree they automatically assume its a third in surf science from Newquay technical college...
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I agree, DVP. Have been thinking a lot about this recently. Along the lines of: Is there any other job which is treated with such total lack of respect or even basic decency? It's an irony, when we are essentially there to save lives in The Unlikely Event, that every category of passenger has some supposed reason to feel infinitely superior and to treat us like dirt. Even (ground-type!) waiters get a nod towards the skills that they have. We are punch-bags, or the excuse for a pathetic giggle.
OK, next time you have a heart-attack onboard folks, find and apply the defib kit on your own.. Chances are we'll be too busy running around looking for a spare vegetarian meal for someone who doesn't realise that chicken is meat, anyway..! :o
You have cut to the core of my problem with the job, DVP. Here's hoping someone can come up with some answers. Apart, that is, from "S*d off and get another job" -- an answer which is not only defeatist, but fails to allow for the realities of Life.
- Jungle Strip (MA Cantab)
OK, next time you have a heart-attack onboard folks, find and apply the defib kit on your own.. Chances are we'll be too busy running around looking for a spare vegetarian meal for someone who doesn't realise that chicken is meat, anyway..! :o
You have cut to the core of my problem with the job, DVP. Here's hoping someone can come up with some answers. Apart, that is, from "S*d off and get another job" -- an answer which is not only defeatist, but fails to allow for the realities of Life.
- Jungle Strip (MA Cantab)
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Deepvainpain
2 posts, both on 20 August, one at 04:24, the other at 22:28: You state your state of sobriety on both of them - DRUNK! (Actually, quite envy you, must have been a good day/night).
Anyway, totally agree with you on this one - we ARE treated at best like incompetents, at worse complete idiots, (and that's only by the flight deck!) - only joking!
The solution? - there isn't one, unfortunately, apart from leaving, (which has been later stated is not the thing to do) *if you like the job??
Personally, I don't take sh*t from anybody, staff or pax; there is ALWAYS a way of 'getting your own back' - ensure you have a method, and USE IT. If nothing else, it makes you feel better.
Incidentally, I also have a degree, and it was a hard one to get, (computing related), have worked for various companies, (including a few airlines), hold a PPL + 80 hours, consider myself to be reasonably intelligent, but like yourself, still get sh*t on by people who assume the cabin crew job is held only by brainless bimbos/boyyos.
As I say, retaliate if you can - if it really pi**es you off, try and find another job somewhere (like me, I'm not ashamed or bothered to admit).
Have fun trying!
WCF
2 posts, both on 20 August, one at 04:24, the other at 22:28: You state your state of sobriety on both of them - DRUNK! (Actually, quite envy you, must have been a good day/night).
Anyway, totally agree with you on this one - we ARE treated at best like incompetents, at worse complete idiots, (and that's only by the flight deck!) - only joking!
The solution? - there isn't one, unfortunately, apart from leaving, (which has been later stated is not the thing to do) *if you like the job??
Personally, I don't take sh*t from anybody, staff or pax; there is ALWAYS a way of 'getting your own back' - ensure you have a method, and USE IT. If nothing else, it makes you feel better.
Incidentally, I also have a degree, and it was a hard one to get, (computing related), have worked for various companies, (including a few airlines), hold a PPL + 80 hours, consider myself to be reasonably intelligent, but like yourself, still get sh*t on by people who assume the cabin crew job is held only by brainless bimbos/boyyos.
As I say, retaliate if you can - if it really pi**es you off, try and find another job somewhere (like me, I'm not ashamed or bothered to admit).
Have fun trying!
WCF
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I know of at least three cabin crew in our company almost being subjected to physical violence in addition to verbal abuse this week, one of them being me, one of them being my best friend at work.
First incident on a LGW-MLA a guy who even though he had been given a warning for drinking his own alcohol, having it removed, and then drinking another half litre of Whisky on the sly. He then refused several commands to do up his seat belt and sit down on taxi, to which he responded by calling the Purser (one of our most attractive and professional) an ugly C*** forcing her to retreat to the flight deck to get the Captain to call the police - the man thankfully lead away kicking and screaming by the Maltese police.
On one of my flights this week to Mykonos I had a woman - no she devil running full at me screaming and shouting and threatening physical violence as she thought I had forgotten to provide her son with a pillow and blanket! Fortunately her embarrassed elderly mother stood in her way.
This supposedly responsible parent then proceeded to flaunt the rules regarding the fitting of seat belts during turbulence and then proceeded to change her 2yr old son's nappy no less than 3 times at her seat even though she was politely advised of the location of the nappy changing table. Each time the nappy (not in a carrier bag) was handed to the cabin crew like they were the domestic servant she probably could not afford to take with her.
Another 767 flight with 280+ pax including 112 children plus 17 infants on Laps to/from KGS "responsible" parents allowed their unsupervised children to run up and down aisles and through galleys where hot tea/coffee was being served from. When the parents were spoken to by the cabin crew they were subjected to snotty abuse from them.
Another flight LGW-TLV four old ladies (approx 60yrs) having to be given separate seats at different ends of the aircraft after throwing beigels at each other (I kid you not).
It's up to us as cabin crew to have courage in our convictions and fill in those disruptive passenger forms for any infraction however minor which compromises the safe operation of an aircraft and it's occupants. Maybe the more info gathered and brought to the authorities and publics attention with necessary convictions of offenders will show just how much we all have to put up with.
Come fly the friendly skies - friendly I think not!
First incident on a LGW-MLA a guy who even though he had been given a warning for drinking his own alcohol, having it removed, and then drinking another half litre of Whisky on the sly. He then refused several commands to do up his seat belt and sit down on taxi, to which he responded by calling the Purser (one of our most attractive and professional) an ugly C*** forcing her to retreat to the flight deck to get the Captain to call the police - the man thankfully lead away kicking and screaming by the Maltese police.
On one of my flights this week to Mykonos I had a woman - no she devil running full at me screaming and shouting and threatening physical violence as she thought I had forgotten to provide her son with a pillow and blanket! Fortunately her embarrassed elderly mother stood in her way.
This supposedly responsible parent then proceeded to flaunt the rules regarding the fitting of seat belts during turbulence and then proceeded to change her 2yr old son's nappy no less than 3 times at her seat even though she was politely advised of the location of the nappy changing table. Each time the nappy (not in a carrier bag) was handed to the cabin crew like they were the domestic servant she probably could not afford to take with her.
Another 767 flight with 280+ pax including 112 children plus 17 infants on Laps to/from KGS "responsible" parents allowed their unsupervised children to run up and down aisles and through galleys where hot tea/coffee was being served from. When the parents were spoken to by the cabin crew they were subjected to snotty abuse from them.
Another flight LGW-TLV four old ladies (approx 60yrs) having to be given separate seats at different ends of the aircraft after throwing beigels at each other (I kid you not).
It's up to us as cabin crew to have courage in our convictions and fill in those disruptive passenger forms for any infraction however minor which compromises the safe operation of an aircraft and it's occupants. Maybe the more info gathered and brought to the authorities and publics attention with necessary convictions of offenders will show just how much we all have to put up with.
Come fly the friendly skies - friendly I think not!
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This might cheer you up..
This happened 3 days ago on one of our flights.
The flight was being held up by a missing pax who turned up one the airbridge obviously a little worse for wear.She simply brushed asside the dispatcher stating she was here now and attempted to board. She was stopped by him and called on the Cabin Manager to give his opinion. He was happy to let her board, on the condition that she was to be served no more drinks by the crew. Her reply to this was "I do not accept your conditions". his reply was "then get off my Aircraft".
She didnt travel.
I think a lot of crew have had enough; and we should all start to learn to say "no" more often, even if its to protect our own self respect sometimes.
This happened 3 days ago on one of our flights.
The flight was being held up by a missing pax who turned up one the airbridge obviously a little worse for wear.She simply brushed asside the dispatcher stating she was here now and attempted to board. She was stopped by him and called on the Cabin Manager to give his opinion. He was happy to let her board, on the condition that she was to be served no more drinks by the crew. Her reply to this was "I do not accept your conditions". his reply was "then get off my Aircraft".
She didnt travel.
I think a lot of crew have had enough; and we should all start to learn to say "no" more often, even if its to protect our own self respect sometimes.
Paxing All Over The World
Dear Cabin Crew,
You may be interested in an item on today's BBC News website. I attach a short part of it.
QUOTE BBC NEWS 22/07/01
Cabin crew say violent and abusive behaviour
on flights is getting worse, according to a BBC survey.
Most flight staff who said they have been
verbally attacked beaten up or even scarred
for life by passengers said alcohol was to
blame in a majority of cases.
More than 90% of 765 cabin crew who
responded to the BBC survey said they feared
the violence was putting lives at risk.
Some of the air stewards and stewardesses
who contacted the BBC's new current affairs
series "4 x 4" described their fear in the skies.
EDIT
"I feel that unfortunately somebody will have
to be killed if they really are going to change anything."
EDIT
Almost half of the respondents said they
received aggression from passengers on a
regular basis and 80% blamed alcohol.
END QUOTE
I do not when the 4 x 4 programme will go out, we should all look out for it.
When I am on BD this evening, I shall give all the CC a hug ... OK, I'll just smile a but more!
You may be interested in an item on today's BBC News website. I attach a short part of it.
QUOTE BBC NEWS 22/07/01
Cabin crew say violent and abusive behaviour
on flights is getting worse, according to a BBC survey.
Most flight staff who said they have been
verbally attacked beaten up or even scarred
for life by passengers said alcohol was to
blame in a majority of cases.
More than 90% of 765 cabin crew who
responded to the BBC survey said they feared
the violence was putting lives at risk.
Some of the air stewards and stewardesses
who contacted the BBC's new current affairs
series "4 x 4" described their fear in the skies.
EDIT
"I feel that unfortunately somebody will have
to be killed if they really are going to change anything."
EDIT
Almost half of the respondents said they
received aggression from passengers on a
regular basis and 80% blamed alcohol.
END QUOTE
I do not when the 4 x 4 programme will go out, we should all look out for it.
When I am on BD this evening, I shall give all the CC a hug ... OK, I'll just smile a but more!
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Dear DVP
As a regular traveler I have always had the greatest respect for all the cabin crew, I think you all do a exellent job.
I also have a job which involves looking after the general public and agree they can often be rude & obnoxious, Nobody seems to have any respect anymore.
I have adopted a little saying,
`DOM ILLEGITIMATE CARBORUNDUM`
Translated means, Don`t let the bastards grind you down!!
I cannot wait to see those smiling faces again
I love you all
X X X
As a regular traveler I have always had the greatest respect for all the cabin crew, I think you all do a exellent job.
I also have a job which involves looking after the general public and agree they can often be rude & obnoxious, Nobody seems to have any respect anymore.
I have adopted a little saying,
`DOM ILLEGITIMATE CARBORUNDUM`
Translated means, Don`t let the bastards grind you down!!
I cannot wait to see those smiling faces again
I love you all
X X X
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yawn yawn yawn
here we go again, the 'poor hard done by cabin crew'.
I bet in your interviews the majority stated you wanted 'a challenging career where one day is never the same' or something along those lines - well there you go - its given to you and when you get it, you dont like it! (I do agree on physical violence being unacceptable) - Surely, you enter the job with some idea of the things your going to get dealt with- I can't believe anyone is that nieve!
well do us all a favour - if you cant stand the heat - get out of the kitchen and go and work as a librarian!!
You seem to have the impression your job is so unfair and hard - It's as if you are the only people that matter' - well 'REALITY CHECK' - your not ! there are plenty of other people in this world with a much harder job than you could ever imagine.
[ 22 July 2001: Message edited by: darkstar_45 ]
here we go again, the 'poor hard done by cabin crew'.
I bet in your interviews the majority stated you wanted 'a challenging career where one day is never the same' or something along those lines - well there you go - its given to you and when you get it, you dont like it! (I do agree on physical violence being unacceptable) - Surely, you enter the job with some idea of the things your going to get dealt with- I can't believe anyone is that nieve!
well do us all a favour - if you cant stand the heat - get out of the kitchen and go and work as a librarian!!
You seem to have the impression your job is so unfair and hard - It's as if you are the only people that matter' - well 'REALITY CHECK' - your not ! there are plenty of other people in this world with a much harder job than you could ever imagine.
[ 22 July 2001: Message edited by: darkstar_45 ]
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Better get ready to run for the bunker darkstar_45.
I love doing the job I do but in the last year I have seen an increase in the number of incidents involving agressive pax.Nurses, Doctors, Firemen, Police, Teachers, so many jobs which shouldn't have to put up with violence are having to and I can't even begin to think of a way around it. It's sad that for some people the only way they feel they can solve something is with abuse, physical or otherwise.
[ 22 July 2001: Message edited by: mainfrog2 ]
[ 22 July 2001: Message edited by: mainfrog2 ]
I love doing the job I do but in the last year I have seen an increase in the number of incidents involving agressive pax.Nurses, Doctors, Firemen, Police, Teachers, so many jobs which shouldn't have to put up with violence are having to and I can't even begin to think of a way around it. It's sad that for some people the only way they feel they can solve something is with abuse, physical or otherwise.
[ 22 July 2001: Message edited by: mainfrog2 ]
[ 22 July 2001: Message edited by: mainfrog2 ]
Paxing All Over The World
It is true that many of the caring professions and service industries are now experiencing violence that was unimaginable 20 years ago. It cannot ALL be 'air-rage' we may have to recognise that 'people-rage' is now endemic, not to say epidemic!
On the point made by WelshCityFlyer, about qualified people not being appreciated - if it is any comfort ...
I have been in telecommunications for 22 years and done my time. People hire me (I am self-employed) and then often ignore my advice. OK as long as they pay me! But the track record I have is often overlooked,or I am thought of as being a dinosaur. They do not always WANT trained and efficient people.
You may be fed up with the attitiude of your line - but it is only the same attitude that I have seen in commerce, retail, finance, air freight, local government and any other industry where I have worked (in telecomms). In short - they are all the same
On the point made by WelshCityFlyer, about qualified people not being appreciated - if it is any comfort ...
I have been in telecommunications for 22 years and done my time. People hire me (I am self-employed) and then often ignore my advice. OK as long as they pay me! But the track record I have is often overlooked,or I am thought of as being a dinosaur. They do not always WANT trained and efficient people.
You may be fed up with the attitiude of your line - but it is only the same attitude that I have seen in commerce, retail, finance, air freight, local government and any other industry where I have worked (in telecomms). In short - they are all the same
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It is late on this Sunday evening in Britland ::sipping from glass of white wine:: and I am working tomorrow in the travel industry - no, fortunately not face to face!! I have to say that I attribute the problems of flying and rowdiness and insults to cabin crew to the following (in no specific order of relevance) with respect to UK travellers:
- many people flying are afraid and probably shouldn't be on an aircraft in the first place
-most people have no comprehension of what an aircraft is, think of it as a magic single-decker bus that gets them to Ibiza (sorry Ibiza!!)
- most people regard their vacation time as a chance to become totally drunk and forget their realities (this starts at the airport and continues all vacation)
- many people regard duty-free alcohol and in-flight drinks in the same way as an "all you can eat buffet" .. designed solely for them to drink as much as possible in the shortest possible time
- many people regard cabin crew as the source of unlimited alcohol (see above)
- many business travellers regard the aircraft and the service provided as an opportunity to show how important they are and for important read rude - somehow they have equated importance with bad manners (oddly enough, the truly rich and aristocratic are the most pleasant to deal with, with little or no "side" to them!!)
-some cabin crew make it clear that they scorn/despise some of their pax
THE CURE
-make people pass some kind of sobriety test before take-off and have airlines refuse to board those who fail a breath test AND limit the units of alcohol to be served per hour!!
- have more programmes on TV which show the reality of how nasty SLF can be (Airport and Airline are too much on the side of "behind the scenes of the professionals")...lets get more seedy and show "behind the scenes of the passengers" - more cheap reality TV but hey...if it gets the message across.
-divide aircraft into two "saloons" for those who wish to get drunk and those who don't
- divide the aircraft into cabins for those who wish to bring their home life (kids!) on board and those who wish to be private
sorry..it IS late and this is not my first glass of wine but my pet hates flying are, rude SLF (in Business Class or Economy/charter); drunk passengers; passengers who seem to think I am meant to enjoy having milk burped over me; passengers who think it is fine to leave dirty nappies in the loos; passengers who have no respect for those providing the service in-flight and ignore safety briefings and other requests (front of house and cabin crew); passengers who think they are in a drinking competition; passengers who think I really wish to become their close personal friend (on a longhaul flight I think these are those folks who are scared!)...
I regard it as a privilege to take to the air in the hands of professionals - sure, when I was in banking and my flights were more frequent and paid for maybe I was a little more casual about the whole thing than I am now (actually, no I wasn't, I still got a great buzz about being on board!!) - but I just think so many people miss so much about flying. Maybe there should be a pre-qualification requirement before folks are allowed on aircraft for the first time!
OK OK .. it IS late and maybe (no maybe about it huh?) I am rambling in my usual right-of-Attila-the-Hun fashion... thanks for reading!
- many people flying are afraid and probably shouldn't be on an aircraft in the first place
-most people have no comprehension of what an aircraft is, think of it as a magic single-decker bus that gets them to Ibiza (sorry Ibiza!!)
- most people regard their vacation time as a chance to become totally drunk and forget their realities (this starts at the airport and continues all vacation)
- many people regard duty-free alcohol and in-flight drinks in the same way as an "all you can eat buffet" .. designed solely for them to drink as much as possible in the shortest possible time
- many people regard cabin crew as the source of unlimited alcohol (see above)
- many business travellers regard the aircraft and the service provided as an opportunity to show how important they are and for important read rude - somehow they have equated importance with bad manners (oddly enough, the truly rich and aristocratic are the most pleasant to deal with, with little or no "side" to them!!)
-some cabin crew make it clear that they scorn/despise some of their pax
THE CURE
-make people pass some kind of sobriety test before take-off and have airlines refuse to board those who fail a breath test AND limit the units of alcohol to be served per hour!!
- have more programmes on TV which show the reality of how nasty SLF can be (Airport and Airline are too much on the side of "behind the scenes of the professionals")...lets get more seedy and show "behind the scenes of the passengers" - more cheap reality TV but hey...if it gets the message across.
-divide aircraft into two "saloons" for those who wish to get drunk and those who don't
- divide the aircraft into cabins for those who wish to bring their home life (kids!) on board and those who wish to be private
sorry..it IS late and this is not my first glass of wine but my pet hates flying are, rude SLF (in Business Class or Economy/charter); drunk passengers; passengers who seem to think I am meant to enjoy having milk burped over me; passengers who think it is fine to leave dirty nappies in the loos; passengers who have no respect for those providing the service in-flight and ignore safety briefings and other requests (front of house and cabin crew); passengers who think they are in a drinking competition; passengers who think I really wish to become their close personal friend (on a longhaul flight I think these are those folks who are scared!)...
I regard it as a privilege to take to the air in the hands of professionals - sure, when I was in banking and my flights were more frequent and paid for maybe I was a little more casual about the whole thing than I am now (actually, no I wasn't, I still got a great buzz about being on board!!) - but I just think so many people miss so much about flying. Maybe there should be a pre-qualification requirement before folks are allowed on aircraft for the first time!
OK OK .. it IS late and maybe (no maybe about it huh?) I am rambling in my usual right-of-Attila-the-Hun fashion... thanks for reading!
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Another frequent traveller with a heartfelt vote of confidence. Despite the unpleasant memories of the occasional bad apple, I think most pax do have respect for the job you do. 
A rough landing in HK during a Typhoon 8 at the old Kai Tak made me understand!
A rough landing in HK during a Typhoon 8 at the old Kai Tak made me understand!
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Well darkstar, not too sure what it is you do for a living (can you make a living from being a moron these days ?)
Anyhoo, the only way we can fix the problems of so called 'skyrage' is through the unions hitting the politicians to mandate law and very harsh penalties against it. The only way the unions can do that is if all cabin crew unite for the cause.
The airlines will never do anything about it, the are too scared of bad press relating to having pax arrested etc. We need tougher penalties on pax who misbehave and also tough penalties on airlines who do not report the behaviour and/ or press charges.
The only way this will happen is if crew around the world unite, the easiest way is through our repective local unions.
Try this one on to make the company listen..... rude/ drunk/abusive pax gets on plane when boarding? Easy, cabin crew walk off until pax is removed. Sounds harsh, radical even? yes, but action is the only thing that manageemnt will listen to, not complaining.
As long as there can be a proven SAFETY reason for you doing it (drunk people can become an evac hazard, abusive people can detract from crews ability to perform safety tasks etc.... it's easily justified) the company cant do a thing. I've done it twice, I've never seen an airport manager move so fast and become so helpful, so quickly !
Just a thought, but WE are the only people who can make a change in this situation.
Actions speak louder than whinges.
Happy flying, look after yourselves
Anyhoo, the only way we can fix the problems of so called 'skyrage' is through the unions hitting the politicians to mandate law and very harsh penalties against it. The only way the unions can do that is if all cabin crew unite for the cause.
The airlines will never do anything about it, the are too scared of bad press relating to having pax arrested etc. We need tougher penalties on pax who misbehave and also tough penalties on airlines who do not report the behaviour and/ or press charges.
The only way this will happen is if crew around the world unite, the easiest way is through our repective local unions.
Try this one on to make the company listen..... rude/ drunk/abusive pax gets on plane when boarding? Easy, cabin crew walk off until pax is removed. Sounds harsh, radical even? yes, but action is the only thing that manageemnt will listen to, not complaining.
As long as there can be a proven SAFETY reason for you doing it (drunk people can become an evac hazard, abusive people can detract from crews ability to perform safety tasks etc.... it's easily justified) the company cant do a thing. I've done it twice, I've never seen an airport manager move so fast and become so helpful, so quickly !
Just a thought, but WE are the only people who can make a change in this situation.
Actions speak louder than whinges.
Happy flying, look after yourselves
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Watch 4x4 BBC1 7.30 tonight, tons of press coverage about their story lines. The survey of cabin crew was the biggest ever undertaken in the UK, of the 1000 sent out, over 700 replied - an unheard of response apparently.
As an ex cop now working as cc, some people think I am kidding when I say the two jobs are very similar - 98% routine, 2% abject terror - and no one bothers until you get the 2% 'wrong' (in their wise after the event eyes).
We deal with all forms of humanity in a alien environment with limited resources (more limited than any other service provider).
I am proud to serve with such talented intelligent and long suffering people.
'When all is said and done, there will be more said than done'.
As an ex cop now working as cc, some people think I am kidding when I say the two jobs are very similar - 98% routine, 2% abject terror - and no one bothers until you get the 2% 'wrong' (in their wise after the event eyes).
We deal with all forms of humanity in a alien environment with limited resources (more limited than any other service provider).
I am proud to serve with such talented intelligent and long suffering people.
'When all is said and done, there will be more said than done'.
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Working as a Cabin Attendant for more than 2 years now, I also realize that the job is being still harder and harder. Unfortunately, the democratization concerning fares of airline tickets makes that not-always educated passengers can afford boarding an aircraft... for some people there is nothing to do; doing our best will never be enough for them and they will always do all they can to get on our nerves. In that case I try to be philosophical: these people are nothing but frustrated or they fear flying.
But I noticed something else : smiling is contagious. I have already had many times someone nervous asking me something, whatever; if I am in a bad mood that person will be angry and the situation will rapidly worsen. But on another hand, answering politely and with a big smile will make the pax feel better and relaxed and the situation will immediately improve.
Try this, you'll see. It's not a miraculous solution but it helps.
But I noticed something else : smiling is contagious. I have already had many times someone nervous asking me something, whatever; if I am in a bad mood that person will be angry and the situation will rapidly worsen. But on another hand, answering politely and with a big smile will make the pax feel better and relaxed and the situation will immediately improve.
Try this, you'll see. It's not a miraculous solution but it helps.