Lifting pax hand-luggage into overhead bins
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Re: Lifting pax hand-luggage into overhead bins
As many people have said, I will happily help old ladies, mums with kids, disabled people etc, but anyone else can move it themselves or have it put in the hold.
Personally I hate the problems we have with handluggage at BA and can't stand it when crew stow bags incorrectly to avoid offloading stuff. I can't count the number of times I've been in a briefing when the purser or CSD has said "keep an eye on the baggage" and then complained later when you want to offload a 20kg suitcase...
Personally I hate the problems we have with handluggage at BA and can't stand it when crew stow bags incorrectly to avoid offloading stuff. I can't count the number of times I've been in a briefing when the purser or CSD has said "keep an eye on the baggage" and then complained later when you want to offload a 20kg suitcase...
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Re: Lifting pax hand-luggage into overhead bins
Not with me Chewy.I'm always at the door and if it's too big or too heavy it does not come on.I always ask crew to bring up to the front anything that gets past me that is too big.
The serious side of this also seems to be forgotton.If the overhead lockers are too heavy they pose a great danger to the passengers in a heavy or emergency landing.
We're there to save it not kiss it!!
WTDWL.
The serious side of this also seems to be forgotton.If the overhead lockers are too heavy they pose a great danger to the passengers in a heavy or emergency landing.
We're there to save it not kiss it!!
WTDWL.
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Re: Lifting pax hand-luggage into overhead bins
Originally Posted by whattimedoweland
We're there to save it not kiss it!!
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Re: Lifting pax hand-luggage into overhead bins
I personally agree with most of you. If people think, they have to carry heavy luggage than they also have to stow it. They get it out of the house, through the airport on the X-ray....etc.
But i also "refuse" in a nice way....like finding same space in comp.,just holding my hand under it whilst lifting up....etc
What i really hate, is, when i hear from pax "the lady at the gate told me the stewardess will find a place for your luggage". Then i really would like to call this person immediatly.
But i also "refuse" in a nice way....like finding same space in comp.,just holding my hand under it whilst lifting up....etc
What i really hate, is, when i hear from pax "the lady at the gate told me the stewardess will find a place for your luggage". Then i really would like to call this person immediatly.
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Re: Lifting pax hand-luggage into overhead bins
As SLF I regularly wish that hand luggage restrictions were enforced and what some pax carry aboard is crazy. I watched an LH purser remonstrate with a Globe Ground person about this at LHR last week and his concern for safety was just as obvious as the fact that she didn't give a stuff and she certainly wasn't going to change anything that might cause her either more work or grief. The reaction of all posters here to being asked to stow a bag is so alien to my experience of what really happens though. Admittedly, I rarely travel on UK carriers and my main travel takes me to SE Asia , Aus and NZ on SIA as a pax in F or occasionally C. There I often find it embarrassing as the most petite Singapore Girl attempts to snatch my bag from me and if she succeeds stows in in a locker that she can only barely reach. A case of major cultural difference?
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Re: Lifting pax hand-luggage into overhead bins
Good post Skyflyer and nice to see it from the passengers point of view.
As regards the cultural side of the argument ,we all know that SE Asia carriers are very well sevice orienetated.Where ever your travel takes you you will find qualities both good and bad in airlines.
I can only speak from personal experience with my company.If I choose to help a passenger lift or stow a bag and cause myself an injury I am not covered with any sort of insurance or back up.I just end up on my basic pay and as most cabin crew will know we have to fly to make our money up.Again if the passenger is elderly,pregnant etc I will always find myself trying to find somewhere for their bag.
My wife worked for another company and a 6ft 6in male business passenger put his bag at her feet and said 'stow that'.Being only 4ft 11in(tiny but beautiful!!)she replied it was'nt her job!!.Not impressed he told her it was her job.She was ground staff doing a seat check and at this stage the Senior crew member came over to assist.She asked the passenger why he could'nt stow the bag and he said it was too heavy.Being professional and service focused she said she would stow his bag for him.He got it in the baggage hall!!
You Skyflyer are obviously one of the remaining gents keep it up.
Remember passengers, if it's too big or too heavy for you it's the same weight for the crew.You pack it you stack it!!
.
WTDWL.
As regards the cultural side of the argument ,we all know that SE Asia carriers are very well sevice orienetated.Where ever your travel takes you you will find qualities both good and bad in airlines.
I can only speak from personal experience with my company.If I choose to help a passenger lift or stow a bag and cause myself an injury I am not covered with any sort of insurance or back up.I just end up on my basic pay and as most cabin crew will know we have to fly to make our money up.Again if the passenger is elderly,pregnant etc I will always find myself trying to find somewhere for their bag.
My wife worked for another company and a 6ft 6in male business passenger put his bag at her feet and said 'stow that'.Being only 4ft 11in(tiny but beautiful!!)she replied it was'nt her job!!.Not impressed he told her it was her job.She was ground staff doing a seat check and at this stage the Senior crew member came over to assist.She asked the passenger why he could'nt stow the bag and he said it was too heavy.Being professional and service focused she said she would stow his bag for him.He got it in the baggage hall!!
You Skyflyer are obviously one of the remaining gents keep it up.
Remember passengers, if it's too big or too heavy for you it's the same weight for the crew.You pack it you stack it!!
.WTDWL.
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Re: Lifting pax hand-luggage into overhead bins
As a regular SLF, I normally have trouble finding space to stow my carry on due to the high amount of crew carry ons in the bins.
Maybe they should go to the hold?
In fact, last September, a badly stowed piece of crew kit (a high heel shoe) was dislodged by one of her colleagues in flight and fell on my head - it was bl**dy painful and gave me a shock, especially as I was sleeping at the time.
Still, I'd only paid 450 quid for the privilege of LHR/FRA/LHR, so why should I feel the need to complain?
I suggest that some of you try working in a factory and learn what life is like on the other side of the tracks.
Maybe they should go to the hold?
In fact, last September, a badly stowed piece of crew kit (a high heel shoe) was dislodged by one of her colleagues in flight and fell on my head - it was bl**dy painful and gave me a shock, especially as I was sleeping at the time.
Still, I'd only paid 450 quid for the privilege of LHR/FRA/LHR, so why should I feel the need to complain?
I suggest that some of you try working in a factory and learn what life is like on the other side of the tracks.
Re: Lifting pax hand-luggage into overhead bins
I'm a pax too.....don't indulge me. If I can't handle it...should never have come aboard.
...as an aside I fondly remember flying Singapore / Seoul on a Korean Air 744. I think the other PAX bought 1/2 of Singapore to take back with 'em ....and proceeded to use the overhead bins for that purpose. Never seen so many square cardboard cartons fitting into so many round holes in my life! You all keep up the good work....cause ...we're off tomorrow...and you might be the one on my trip!
...as an aside I fondly remember flying Singapore / Seoul on a Korean Air 744. I think the other PAX bought 1/2 of Singapore to take back with 'em ....and proceeded to use the overhead bins for that purpose. Never seen so many square cardboard cartons fitting into so many round holes in my life! You all keep up the good work....cause ...we're off tomorrow...and you might be the one on my trip!
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Re: Lifting pax hand-luggage into overhead bins
First post - please be gentle.
As SLF and a medical professional (lifting and moving people [not just bags] is part of my job), I don't think it's the cabin crew's responsibility to haul my baggage around, end of story. Pax need to take responsibility for their own goods is the bottom line. Pax should also say please and thank you more, but that's asking rather a lot from some.
As SLF and a medical professional (lifting and moving people [not just bags] is part of my job), I don't think it's the cabin crew's responsibility to haul my baggage around, end of story. Pax need to take responsibility for their own goods is the bottom line. Pax should also say please and thank you more, but that's asking rather a lot from some.
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Re: Lifting pax hand-luggage into overhead bins
Well said KEF-KUS nice adult attitude.
I'd left the message board for a little while as I had to pick up some toys thrown from the cot
.
Off to bed now as I'm off to -20oC tomorrow
.
WTDWL.
I'd left the message board for a little while as I had to pick up some toys thrown from the cot
. Off to bed now as I'm off to -20oC tomorrow
. WTDWL.
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Re: Lifting pax hand-luggage into overhead bins
I once was asked by a (much taller and heavier) lady to stow her 'wedding gift' in the locker. At the end of the flight she accused me of breaking it when I stowed it !!
One simple rule with passenger hand luggage:-
You pack it - you stack it !!
One simple rule with passenger hand luggage:-
You pack it - you stack it !!
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Re: Lifting pax hand-luggage into overhead bins
Im sorry to sound so naive but sometimes i struggle with all the abreviations in this forum. I dont mean to go of track from this thread but can someone please tell me what SLF stands for? 
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Re: Lifting pax hand-luggage into overhead bins
Thanks WTDWL,
Once in upper class i noticed a pax struggling to put her huge wheeley in the overhead feeling nice i went up to her and said 'here, i'l help you with that, it looks heavy' just as i put my hands under the bag to help her push it in she just walked away to sit in her seat without warning me causing the full weight of the bag to drop into my arms and hurting my shoulder. She was completely oblivious and sat their sipping her champers.
Once in upper class i noticed a pax struggling to put her huge wheeley in the overhead feeling nice i went up to her and said 'here, i'l help you with that, it looks heavy' just as i put my hands under the bag to help her push it in she just walked away to sit in her seat without warning me causing the full weight of the bag to drop into my arms and hurting my shoulder. She was completely oblivious and sat their sipping her champers.
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Re: Lifting pax hand-luggage into overhead bins
I don't mind helping pax with their bags, as usually we're the ones that know how to maximise space, but when someone with a single bag of excess kg's (7) says there is three in their party and therefore 15 odd kg's is acceptable, that really gets my back up (or out maybe)!
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Re: Lifting pax hand-luggage into overhead bins
As a regular SLF, I normally have trouble finding space to stow my carry on due to the high amount of crew carry ons in the bins.
Maybe they should go to the hold?
Of course we should, cos we are only doing the flight your on and then off to a swanky hotel, get ourselves into our best bib and tucker (the limo is outside waiting) and off to dinner on expenses.
I can see it now, after every flight the crew scurrying into the baggage hall to get their bags and run back to the a/c.
It seems that you think that the stuff you need to take with you if your on business is needed more than mine and I AM AT MY PLACE OF WORK! My crew bag is the equivalent of your briefcase, laptop, suit carrier and wheelie bag, and sometimes we are away for days as well. I dont expect SLF to consider my job specifics at work but sorry pal you come onto a crew forum its open season.
6
Maybe they should go to the hold?
Of course we should, cos we are only doing the flight your on and then off to a swanky hotel, get ourselves into our best bib and tucker (the limo is outside waiting) and off to dinner on expenses.
I can see it now, after every flight the crew scurrying into the baggage hall to get their bags and run back to the a/c.
It seems that you think that the stuff you need to take with you if your on business is needed more than mine and I AM AT MY PLACE OF WORK! My crew bag is the equivalent of your briefcase, laptop, suit carrier and wheelie bag, and sometimes we are away for days as well. I dont expect SLF to consider my job specifics at work but sorry pal you come onto a crew forum its open season.
6
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Re: Lifting pax hand-luggage into overhead bins
6chimes,
If it is that important for you to have your crew baggage with you, isnt it time for your airline to install a crew baggage locker??
Mutt
If it is that important for you to have your crew baggage with you, isnt it time for your airline to install a crew baggage locker??
Mutt
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Re: Lifting pax hand-luggage into overhead bins
Great idea. Take out the first row of seats and install a locker so that the crew can store their possesions safely, just like every ground based employee can.
Then we raise the ticket price by £6 per head to cover the costs and wait for the applause of the pax, (or not as the case may be)
Then we raise the ticket price by £6 per head to cover the costs and wait for the applause of the pax, (or not as the case may be)