QANTASLINK - Wannabes & Recruitment
Join Date: Aug 2007
Location: Brisbane, Australia
Age: 35
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qlink recruitment day
Hi there, I went to the recruitment day on the 27th of February in BNE....
The day went like so….
Waited outside Qantas departure lounge with other applicants(about 20-25).
The recruitment organiser (QLD CC manager) collects group and escorts inside to meeting area/crew room. We are told to organise paperwork (birth cert, passport etc) 3 other Qantaslink CC are sitting at desks to process our application. Take name badge, get height checked.
We are given a table number. Go and join group at table. One assessor sits at each table.
CC manager introduces herself. Assessor at group table introduces herself to the group and then everyone introduces themselves and explains why they want to be CC.
CC manager starts a group discussion about what F/As do/should be like. Eg. Safety is important, customer service, emphasising with pax, presentation.
Group activity 1: Group is given packet of ‘craft’ things (egg carton, straws, glue, cotton wool balls, play doh) and told to make something airline related but not an aircraft. My group made ‘the view from a qantaslink aeroplane on a bright sunny day’. The object is to make something in a team. Groups then designate someone to stand up and explain what the group made to the rest of the groups.
Group activity 2: CC manager reads out situation. Something like: group of 6 people are trekking in Nepal, guides go missing, they have enough supplies for 24 hours, the group includes a homemaker, a monk, a yoga instructor, a doctor, a music teacher & an artist. What roles do each individual play? Who goes for help? Why? work as a team to discuss ideas etc. Groups then pick someone to stand up and explain what you decided and why to everyone else.
--Short coffee break.--
Back in groups, youre given 3 questions to answer in 20mins. Write fast, some people didn’t finish this one in time.
Q1.) Give an example of when you have exceeded a customers expectations and why? also something about your customer orientation?
Q2.) Give an example of when a customer has asked for something that is against procedure. Explain how you pleased the customer but also stuck to the rules.
Q3.) Read through a situation about customer service (you work at a car hire booth. One person on phone line 1, 3 agitated customers walk up, phone line 2 starts ringing, foreign customer starts talking to you about the shuttle bus, prioritise who you serve first, second, third etc and why) and answer question.
Personality test. Answer 400 questions in 45 mins (true or false OR I agree, undecided, I disagree) be honest and quick. Don’t read into the statements too much.
CC manager tells you all to go and have lunch and wait for a call for a panel interview. If you don’t receive a call within half an hour you can go home.
Tips….. if you’re wearing a skirt, wear stockings! Speak up and make yourself noticed. Make conversation with other applicants. Take pens, pencils and an eraser with you. Also take something to eat quickly in the break as they don’t give you long and don’t offer anything to eat except biscuits. Suit jackets and pencil skirts were popular options. Also closed in heels.
Best of luck!!
The day went like so….
Waited outside Qantas departure lounge with other applicants(about 20-25).
The recruitment organiser (QLD CC manager) collects group and escorts inside to meeting area/crew room. We are told to organise paperwork (birth cert, passport etc) 3 other Qantaslink CC are sitting at desks to process our application. Take name badge, get height checked.
We are given a table number. Go and join group at table. One assessor sits at each table.
CC manager introduces herself. Assessor at group table introduces herself to the group and then everyone introduces themselves and explains why they want to be CC.
CC manager starts a group discussion about what F/As do/should be like. Eg. Safety is important, customer service, emphasising with pax, presentation.
Group activity 1: Group is given packet of ‘craft’ things (egg carton, straws, glue, cotton wool balls, play doh) and told to make something airline related but not an aircraft. My group made ‘the view from a qantaslink aeroplane on a bright sunny day’. The object is to make something in a team. Groups then designate someone to stand up and explain what the group made to the rest of the groups.
Group activity 2: CC manager reads out situation. Something like: group of 6 people are trekking in Nepal, guides go missing, they have enough supplies for 24 hours, the group includes a homemaker, a monk, a yoga instructor, a doctor, a music teacher & an artist. What roles do each individual play? Who goes for help? Why? work as a team to discuss ideas etc. Groups then pick someone to stand up and explain what you decided and why to everyone else.
--Short coffee break.--
Back in groups, youre given 3 questions to answer in 20mins. Write fast, some people didn’t finish this one in time.
Q1.) Give an example of when you have exceeded a customers expectations and why? also something about your customer orientation?
Q2.) Give an example of when a customer has asked for something that is against procedure. Explain how you pleased the customer but also stuck to the rules.
Q3.) Read through a situation about customer service (you work at a car hire booth. One person on phone line 1, 3 agitated customers walk up, phone line 2 starts ringing, foreign customer starts talking to you about the shuttle bus, prioritise who you serve first, second, third etc and why) and answer question.
Personality test. Answer 400 questions in 45 mins (true or false OR I agree, undecided, I disagree) be honest and quick. Don’t read into the statements too much.
CC manager tells you all to go and have lunch and wait for a call for a panel interview. If you don’t receive a call within half an hour you can go home.
Tips….. if you’re wearing a skirt, wear stockings! Speak up and make yourself noticed. Make conversation with other applicants. Take pens, pencils and an eraser with you. Also take something to eat quickly in the break as they don’t give you long and don’t offer anything to eat except biscuits. Suit jackets and pencil skirts were popular options. Also closed in heels.
Best of luck!!
Join Date: Mar 2009
Location: Australia
Age: 37
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Almost there..
Hi im new on here,
Did anyone else from Qlink SYD get invited for medical and security checks? My interview was on Feb 20 and I did my medical last Wednesday? I havent heard anything since.. Its such a long wait if your between jobs like me.
Also any inside word on Qlink recruiting and ground schools? I just hope they dont freeze on me like EK
Did anyone else from Qlink SYD get invited for medical and security checks? My interview was on Feb 20 and I did my medical last Wednesday? I havent heard anything since.. Its such a long wait if your between jobs like me.
Also any inside word on Qlink recruiting and ground schools? I just hope they dont freeze on me like EK
Join Date: Feb 2009
Location: Sydney
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QF Recruitment day
Sitruce: Thanks very much for the information I am sure that is a big help for all of us as well so that we know what to expect when we go. I hope that something good came for you after your recruitment day.
Join Date: Apr 2008
Location: Australia
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Thanks Sitruce
Thanks for your very detailed report Sitruce....By the way how did you go?
Good luck to everyone attending Qantaslink days this week.....you guys are really lucky to have an interview and the tips on this thread will help you stand out from the crowd.
Let us know how you go guys..
Good luck to everyone attending Qantaslink days this week.....you guys are really lucky to have an interview and the tips on this thread will help you stand out from the crowd.
Let us know how you go guys..
Join Date: Feb 2009
Location: Sydney
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Syd Recruitment day
Eff Aye:
Well there was about 25 or so that attended the day from all over OZ so not sure who got the call back at this stage. As for ground schools it was just those that if successful would go into the talent pool until the next ground schools were run which they arent sure of when that be. So now its wait and see for all
Well there was about 25 or so that attended the day from all over OZ so not sure who got the call back at this stage. As for ground schools it was just those that if successful would go into the talent pool until the next ground schools were run which they arent sure of when that be. So now its wait and see for all
Join Date: Mar 2009
Location: Australia
Age: 37
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goodstuff
Hay thanks Syd,
I guess you made it to final interview aswell by the sounds, well done! Yea it sounds alot like my day in feb. Same amount of ppl i was the only guy
We had ppl from SAus, WAus, QLD and even Qantas UK.
Goodluck
I guess you made it to final interview aswell by the sounds, well done! Yea it sounds alot like my day in feb. Same amount of ppl i was the only guy
We had ppl from SAus, WAus, QLD and even Qantas UK. Goodluck
Sorry, just saw it was for cabin crew and not pilots. Ignore me.
Join Date: Feb 2009
Location: Sydney
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RubyFlyz: Assessment day
Hey there if you read Sitruce's posts towards the top of this page that will pretty well much explain what will happen. It was exactly what happened during the one that I attended in Sydney so thanks to that I was prepared for what to expect and have in my mind to answer. Just being yourself is all you need to do.
Join Date: Mar 2009
Location: Australia
Age: 37
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QantasLink SYD groundschool
hay guys did anyone else get invited to start the May 18 groundschool? I did! Im hoping someone else is moving to Sydney from elsewhere. Im starting to look for apartments now and its a lil expensive for decent quality places. If anyone wants to share accom let me know.
How exciting
How exciting
Join Date: May 2010
Location: Brisbane
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SYD 8th Oct 2010 Interviews
Does anyone still look at his forum?
I had my recruitment interviews on the 8th of Oct and had both my refs checked on monday this week.
Does anyone know how long it normally takes after your refs are checked to hear from QFLink if you through to the medical.
LEE
I had my recruitment interviews on the 8th of Oct and had both my refs checked on monday this week.
Does anyone know how long it normally takes after your refs are checked to hear from QFLink if you through to the medical.
LEE
Join Date: Feb 2007
Location: Australia
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Hi, I was wondering if anyone could give me an idea of what kind of flying you would get with QantasLink out of Adelaide?
Also an idea of the pay? Are they on the same or similar agreement to QD?
Thanks
Also an idea of the pay? Are they on the same or similar agreement to QD?
Thanks
Join Date: Dec 2012
Location: Sydney
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Qantaslink - Eastern Info
Hi there,
I can see there hasn't been much action on this thread for a while but thought I would ask a bit of info anyway....
I have been flying for a number of years with other carriers (domestic & regional) I am considering coming across to Eastern SYD base.
Can anyone tell me any information regarding....
*Rosters hours
*How many O'nites would you do a roster period ?
*What average pay would be at increment 1 & 2
*What morale is like? On average do the crew enjoy the flying etc.
Thanks so much
I can see there hasn't been much action on this thread for a while but thought I would ask a bit of info anyway....
I have been flying for a number of years with other carriers (domestic & regional) I am considering coming across to Eastern SYD base.
Can anyone tell me any information regarding....
*Rosters hours
*How many O'nites would you do a roster period ?
*What average pay would be at increment 1 & 2
*What morale is like? On average do the crew enjoy the flying etc.
Thanks so much
