Northern Exec
Join Date: Oct 1998
Location: Holland
Posts: 159
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I always start with one that is the safest, stable financially and keeping their word. Looking after customers is the cheapest bit. There are to many people deciding on: I like the pilot so it must be a great company.... the aircraft might be old trash (but with a new interior so the customer is impressed), maintenance cheap and the 24/7 operations department just a cell phone..
Join Date: Jan 2003
Location: Bristol
Age: 54
Posts: 867
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You obviously have had a different experience when chartering their aircraft. I find it fairly commonplace that the 24/7 Ops is a mobile phone, and that older aircraft with current COfA are refitted to give customer apeal.
Join Date: Oct 1998
Location: Holland
Posts: 159
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Not getting to somebody at midnight on the 24/7 cell phone when the client is on the other line, aircraft breaking down and no back up from a small operator... yep I do have different experiences