Jetstar what is going on?
 

For months now I have been reading about some form of ‘bad luck’ this company has been receiving. I note on last nights news, the bad luck was quoted again in some newly installed executive offering his sympathies, in what would appear was a paid news spot. Last week our business has pushed all new client bookings to Virgin. It appears the customer service part of the business has fallen off a cliff.

Now the technical side. Blunder after Blunder. Fleet breakdowns have been a daily event for as long as I can remember. The 787 fleet clearly needs its heavy check while some old rattlers in the Airbus fleet has cost our business significantly due to breakdowns. What is this about a broken windshield in Hawaii that was only just replaced? Fact or Fiction? Faulty wiring on another 787 in Singapore?

Is it all just ‘bad luck’ or does the C Suite have no idea? Who is actually running the thing?

Now you could say… ‘get what you pay for’ etc.. but it wasn’t this bad a year back or pre covid. It’s all become a disaster within the last half and getting worse.

If its anything like the parent company, they paid lots of money to say goodbye to lots of talent. And now they can’t replace them. Still an unkillable hydra management model, just no one left to actually, uh…manage. it is what happens when the anti-labour ideology collides with physical reality.

Rest assured JQ problems is not bad luck but bad management from QF down. They have flogged that dead horse and ridden staff into the ground for years. When you have front line staff such as the pilots and engineers on 5 year pay freezes and having the new QF wages policy of a 2 year wage freeze and capped 2% pay increases into the future rammed down their necks. They now have a work force that could not care less and are more likely working to rule. JQ don’t pick a route or make a single decision without approval from higher up at QF. Your getting Joyced well and truly even when you don’t fly QF. One thing for sure they have ensured Rex and Virgin been given a nice boost.
From what I hear the bull**** will continue well into the new year most likely escalating when pia starts for the Christmas school holidays because of QFs appalling wages offer.

If you run in "harvest" mode, eventually there is is no corn. People also develop a surprising immunity from regular flogging. If you disrespect people, they will disrespect you. If you give people a crap product to sell, they won't want to sell it. If you started today, it would take a generation to put the soul back into QF and JQ. Joyce's management style is a disgrace.

Just lucky right now they have companies like rex to take pilots from. However even a lot of TP drivers are chosing OS jobs over QF group. That is a telling story in itself... and before all the Qdophiles jump up and down I didn't say everyone or even most are going OS, just a far greater amount than usual.

But think of the cost savings, mega bonuses all round. ;)

The airline is operationally f$&ked. It took 10 years to get it running in a semi efficient way on a shoestring, COVID hits, all the operationally experienced staff went and found other work in a pretty strong employment market and then realised they were much happier not working for Jetstar when they treat you like ****. We are now a mature airline trying to operate with a support structure more suited to a 5 aircraft start up. This will take years to fix.

Jetstar sounds just like Virgin is now:} Why would that be I wonder:confused:

In my experience, QF and JQ on their worst days are still better than VA from an organisation and operational management perspective.

All of that is so true,this greedy mob have no respect for anybody & now,as you say,there is absolutely no loyalty left in the workforce. They have had enough & going above & beyond no longer exists.
When,1 day,somebody in management actually opens their eyes & ears & takes notice,the situation may improve but in the meantime the good will of the workforce is gone & the after effect will continue to be felt.

I don't see it ever changing, its in their DNA. They don't care if you are disengaged, they don't care if you don't lift a finger to help. The max fuel you take or the duty you don't extend. I honestly think they don't care. They can't be so stupid to not realise... surely..

Management don't care about staff, they don't care about passengers and they don't care about their brand. Just put a cheap Bali on sale and the bogans forget what happened the last time they flew Jetstar. Sales look good and bonuses all round.
​​​​​​I've never heard of an airline before where some crews wear a non company jacket to work because they are embarrassed where they work. That's what JQ has become. It's not a real airline, it's just an embarrassment.

Why would anything change while pilots line up to be treated like and paid ****, and passengers line up to pay to be treated like ****?

It's not about anyone's DNA. It's about Economics 101.

It’s now payback time, due to the ridiculous standown provision brought in by the Coalition all those years ago we the pilots now run at 70% productivity and taking sick leave to get paid back for lost wages. 2 year pay freeze? So be it I’ll be off work for 25% of the time to pay for it. There is so much sick leave to take, may as well use it before we die, the training bottlenecks, the idiots not ramping up earlier, so be it I’ll just sit back and laugh while using sick leave. Loyalty is a fickle thing but that horse has bolted they will need at least 15% more pilots to do the same work from here on in, idiots…

There is a lot of this happening. I know lots of people who are taking two days a month as that is what we accrue in sick leave so why not use it and recoup some of that money.

Well it's like this;
Last night on "the hundred with Andy Lee" Ch9 the question was, "what mode of transport do Aussies avoid on holidays?"

Comedian answer JETSTAR

Now etched in the Aussie lingo as code for clusterfxxk

good thing they promoted stephanie tully to CEO JETSTAR then since she done such a great job as head of customer service

I ST even qualified? or is this another woke PR offering by QF. I hope one of her first order of business is to sort the ground handling out, these guys are so under resourced and under trained it is scary.

Cancellations back in the double digits it seems. So I assume they are doing absolutely nothing to fix that then, considering it has been 6 months since we last touched the subject?

(OK, more to the point, who is running this place at the moment?)

Weren't JQ trying to sell their 787s before the Covid pandemic but couldn't find any buyers because of a lack of crew rest facilities?

Why would the crew rest be a problem we all know that the people that make these decisions are the smartest aviation gurus in the world and that everyone else will follow them and that if they don’t they won’t be held accountable.

It's about time those pesky, trouble making JQ 788's were stood down,given a thorough going over,provided a new red and white uniform and told to front up to mainline.Then they might start to behave.

Looking at air fleets, the oldest aircraft is 10 years old, the youngest 8 years old. So the whole fleet essentially is now ready for its "D" check.

I assume they don't conduct such heavy maintenance locally.

Wasn't one of Boeing's selling points for the 787 that it would not require its first heavy maintenance D check until its twelfth year in service?

Or it could be that since McDonnell Douglas did a reverse takeover of Boeing they are incapable of making an aeroplane without groundings, refuse in the airframe, burning batteries, faulty parts and errors from one end to the other. Perhaps it's not all Qantas and/or Jetstar's fault?

I think it’s high time for the 787s to go, these machines are terrible and so unreliable. Another mishandled cancelation in Hawaii now. ST where are you? If you’re not up for the job step aside.

D checks won’t solve the fleet unreliability, they are early build models, they are scarred for life as one engineer told me, American also having some challenges with early build models. They will return from heavy checks and likely last a day before a whole new range of problems are discovered. At least the A330 could still fly even though it had a few problems here and there, one trusty old girl that kept the schedule in check.

I criticised Airbus some years ago on this forum (PPRUNE, not this thread). I was taken to task and told that with the A350, Airbus had finally built a 'Boeing' and with the 787, Boeing had finally built an 'Airbus'. Such an engineering powerhouse Boeing but now a shadow of its former self. I stand corrected from back then, while the A350 has had some problems, they haven't included serious despatch reliability and battery fires. Sadly, Boeing let McD management take the helm before asking themselves why McD went broke in the first place.

It'd be like buying a bankrupt company, run into the ground by it's management then offering the job in the merged entity.

Show's how far Airbus has progressed and how badly Boeing has gone backwards. The A300s had atrocious despatch reliability against the 767s. At one stage JS apparently ordered that the 767s be gotten rid of and replaced with A300s. Engineering put together the stats to show that any substantive reliability recorded against the 767s was invariably when they were called on to replace yet another A300 that had gone U/S.

Here we are today with a Boeing that can't go a day without an issue and a venerable development of the A300 in the A330 which obviously fixed all the problems of the earlier type and now picks up the slack for Boeings in the fleet. I'd even tend to say the last 747-8 that rolled of the production line last month, was probably the last decent Boeing aeroplane to be built.

The 787 is again on delivery freeze while Boeing reworks the structural analysis of the forward pressure bulkhead which had been outsourced and screwed up.

Boeing went from being a great engineering firm to a shareholder value firm. They transitioned from making airplanes to making money and outsourced as much of the engineering and building as they could. So they are left with the pathetically anachronistic 737 Max, the 787 lightning rod and someday the much delayed 777x