Qantas Smiles: shareholders and executives grin, customers and staff grit their
 

Qantas smiles: shareholders and executives grin customers and staff grit their teeth

For everybody who has access to twitter & im sure facebook would be similar,have a read of whats being posted about AJ & his greed & his complete disregard for anyone or anything other than himself & his self serving interest.
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.

The Swissport issue isn’t going away. It will get worse and worse. They had enough trouble handling the Tiger and Pacific Blue contracts back in the day let alone all this.

I saw a QF job advert the other day for in-house ground staff. Rumours of Swissport getting the arse.

That was put to bed in the same thread. It’s QLink handling.

We just saw a Swissport group of trainees under our nose in Melbourne. I take no pleasure in reporting that we both thought it looked like a far side cartoon.

There's new swissport trainees at every single port they operate at, every single day. I'm not sure how anyone can even be trained anymore - at the rate they leave, the new guy delivering the training hasn't been there long enough to even know anything.

As was always the case, he is answerable to the shareholders and board. Not the court of public opinion.

In other words, Joyce is the poster boy of the modern CEO - destroy everything around you while loading your own pockets. He meets the CEO criteria 100%.

Privatised profits - Socialised debt. You don't need to worry about what customers think when the Government's money printer has your back

Within my friends and family group every one of them that has flown recently have had bags lost. One couple twice on their honeymoon trip.

The same couple were punted off their flights as someone failed to process their FF points flights correctly and failed to tell them. Only found out a few days before their departure when they enquired where their tickets were. Took literally days on the phone and a trip to the airport to find someone that was willing and able to help get flights sorted.

Truly appalling customer service.

AJ has finally achieved his goals. Full service pricing, LCC service levels.

QF shares are more secure than government bonds!

Ironically this is a very weak position to be in. The government is far more ruthless than QF and when they want a “little more” in return for their help, the only option AJ has is to give them what they want or risk losing the backing. QF has very little to offer the travelling public and when the government backing dries up, so does the company. QF is a house of cards unfortunately.

QF Is not a house of cards, they can’t fail.

That’s what makes them fallible

I remember back when Ansett collapsed , the quality of onboard catering for both crew and pax went woefully downhill almost over night. It was so obvious that once they didn't have a competitor, QF were happy to say why look after pax?, They've got no choice now!! It wasn't good will delivering a service, it was just to keep in the game. Once the opposition was gone, they showed their disdain for the travelling public. A number of years later, I read that one of the QF upper execs, Strambi possibly, admitted that the ball was dropped by them big time with that awful display of arrogance.

I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.

Since taking the helm he has earned approximately $120m. That’s salary, share options, bonuses and other perks. That in itself is an absolute joke.

He is a Chief Executive Officer not a mill owner. Social media could be his undoing. This is someone who hypocritically claimed customers weren’t match fit.

How do companies fail? Slowly for a long time, the all at once. If QF had a fully engaged competitor we would be toast. Well done. The kind you smell just before stroking out.

Joyce will never have to face the music, he will not even be there to pay for the new aircraft. The next CEO will cop the lot.

In one year alone he 'earned'/was paid many multiples more than the highest earning non-executive employees (senior pilots) earn in a 35 year career.

Surely now the board are at least asking questions of the senior executive…...

Yeah like, "When are you having us round to check out your new pad?"

Spot on i reckon,board & ceo are as bad as each other,they tell each other what a great job they do & how they have each others full support,blah,blah,blah.

My reference was more that despite being paid many millions, the senior executives are presiding over deteriorating service levels and public opinion. Surely the board must be asking why the Qantas brand (and the CEO in particular although personally I don't normal utter his name and the brand in the same sentence) is suffering so much negative publicity and what's being done to turn that around - even if it's only out of curiosity.

Some more shuffling at JQ. Now that QF have made a motza from Jobkeeper and paid down $2.8b in debt, the executives are receiving their bonuses hence the reason Gareth Evans and Gerry Turner are cashing in. Embarrassingly M. Franzi the QF Safety Manager, a kid that has spent no practical time in any field other than sitting behind a desk, becomes JQ’s COO. Aagh well, got to hand it to Joyce - he doesn’t look after the customers or the broader Qantas staff, but he sure does look after his executives.

He will do exactly as he is told & ask no questions.

Talk about no accountability, the two people responsible for the current chaos, instead of fixing their monumental stuff up and mismanagement, gets promoted to another position.

chief operating officer Andrew Monaghan is now executive manager Group Safety, Risk and Security


Rachel Yangoyan (Executive Manager, Customer Experience & Operations) has been appointed to the newly-created role of executive manager aircraft programs, seeing in the new a321's and a220's


much back slapping going on, good job and bonusus all around.

Executive managers huh,as you say the back slapping never stops & they believe what a great job they are doing.
If they worked in a real business instead of a cost centre & their employment relied on customer feedback they too would have been on jobkeeper or tossed out on their useless ass.

Just picked up a mate at Sunshine Coast off QF from Sydney. Exactly 20 pax bags not arrived. Good Job Alan. All under your watch mate.

Things are getting better he says! I guess there will be a manager somewhere eligible for a bonus now as -20 bags will be seen as a job well done.🤦‍♂️

Both of those are lesser roles. AM is a clear demotion, RY is sideways to less important role (ie one you can’t #### up too much and make the news).

Talent pool must be pretty shallow to be hanging on to them.

I think the talent pool is deep, management just prefer to surround themselves with incompetence and pliability. When was the last time someone was given an operationally complex management position because they actually know what they’re doing?

probaby written by a uni grad intern straight from the textbook hr communication's for dummie's

Lucky they have so much talent,just imaging the outcome if they werent so clever!

https://www.crikey.com.au/2022/06/28...as-alan-joyce/

Love seeing Joyce continue to cop it in the media. Surely something has to give sooner or later.

Here’s the thing - the shareholders and the Board of Directors are all making money. While they are making money, they won’t send the pint size CEO packing. None of the bad customer service or any other fault with the airline matters as long as it is making money. They could serve you turds on toast onboard, or make you sit in broken cane chairs in business class, or they could introduce excess baggage fees for anything over 1 kg and Joyce still won’t be rolled. He grounded the international side of the business, remember? He was the public and the shareholders hero.

If he bails in 12 months time his legacy will be;
- he personally earned between $120m and $150m during his 15 year tenure
- he successfully turned a once reputable legacy carrier previously known for impeccable safety standards and quality service into a half-baked ultra low cost carrier;
- he is (and deservedly) one of Australia’s most hated CEO’s. He wins pole position.

Sorry folks, the gnome is coated in teflon. As long as he makes people money (other than his employees) he won’t be going anywhere until HE is good and ready.

Strap in people, engineers from Qantas, Jetstar and Network are all going to the ballot box to have a vote for protected industrial action. 0,0,2,2% doesn't cut it. Still waiting on the 2018 $2k bonus and now the $5k bonus all tied to an EBA that expired 31Dec 2019. No bargaining in good faith, idiot managers. Sydney engineering is a toxic dumpster fire of poor management couple with a roster that is known by the company to be damaging to people mental health and well-being.

They say the bonuses will only be paid if employees don't do anything to damage the brand. It is hard to care about what they say, threatening to take something away from you that they haven't even given you is pathetic.

It would be a gas to see all LAMEs out on strike all at the same time across all the airlines.

Absolutely correct, sadly.

It’s a good thing for Alan that the same rule of thumb doesn’t apply to him. Otherwise he would never get his bonus.

I reckon 12 months to go and then the Irishman will bail on the back of his huge 2022/23 bonus. Then he will tick another ‘politically correct’ box and put Olivia Wirth in the big chair. He absolutely loves her. Another anti-staff and vindictive human being as CEO.

It has been said many times but would love to hear a conversation between her and Mr Wirth in regards to unions, employees, strikes and industrial relations.