Originally Posted by Climb150
(Post 11161468)
Thank you for the compassion you show towards older Australians or people who had complex travel arrangements. Qantas have made it very difficult to get a refund no matter how you booked.
Go and be a Qantas fan boy somewhere else thanks. I’m sure the terms and conditions covered it, but if you older Australians can’t be bothered reading them, then we younger Australians can’t help you. |
Originally Posted by morno
(Post 11161474)
I fail to see what you get out of hanging **** on them here though. Strange.
I’m sure the terms and conditions covered it, but if you older Australians can’t be bothered reading them, then we younger Australians can’t help you. My parents still use a travel agent. They are from a generation where they think if you book through a reputable agent with a reputable airline than they should do right by you if everything goes south. Sadly Qantas have gone out of their way to make it almost impossible for some people to get a refund which they are legally entitled too. It's not like buying the "Chuck Norris total gym" after an infomercial then complaining they charged your card for more than you thought. The reason I hung s&it on the guy is because he practically victim blaming people for using a travel agent. |
The bodies are reviewing consumer rights around airfares in the first half of next year, needs to be considerable change in that space swayed toward the customer.
Also needs to be considerable penalties towards airlines who go against any rules. Remember the Credit Card rort? ‘Per Passenger Per Sector’? Tiger used to charge a ‘Refund Fee’. That cost them millions in fines. I can go into Kmart with a receipt and get a refund for change of mind for a few months post purchase. Why are airlines any different? They are all customer facing businesses. Airline executives have been taking passengers to the cleaners for years. We let them so why the hell not. |
Originally Posted by Maggie Island
(Post 11161461)
Everyone who booked with travel agent scum deserves whatever they got.
|
Originally Posted by Climb150
(Post 11161485)
You mean the terms and conditions that are swayed almost 100% in Qantas favour?
My parents still use a travel agent. They are from a generation where they think if you book through a reputable agent with a reputable airline than they should do right by you if everything goes south. Sadly Qantas have gone out of their way to make it almost impossible for some people to get a refund which they are legally entitled too. It's not like buying the "Chuck Norris total gym" after an infomercial then complaining they charged your card for more than you thought. The reason I hung s&it on the guy is because he practically victim blaming people for using a travel agent. |
Originally Posted by PoppaJo
(Post 11161488)
...
I can go into Kmart with a receipt and get a refund for change of mind for a few months post purchase. ... |
Southwest is a good example and that’s why I and many use them. They don’t charge change fees. Cancel and it goes into a credit shell for a year.
Need the bodies to work around delays and compensation also. Tiger used to cancel flights and offer a alternative a few days later, with no compensation. Multiple daily delays 4-5 hours because they opted to downgrade to ratty old 737s. Again the passengers just sit around. Some countries you will earn compensation the longer the delay rolls on. Jetstar also will change your flight, to a new time, and if it’s within a few hours only, you are not entitled to anything. Any changes at all should be refund or whatever flight on the day or night before/after you wish. Just you watch all the executives come out swinging once all these charges are pulled back. They all cracked it when they pulled back in the credit card rorts. I couldn’t believe it, airline bosses publicly whinging that the business is now potentially unviable because we are not allowed to rort the general public anymore. These people need to be fined personally. |
Since we have pulled back the curtain to talk about consumer rights and aviation, have a look at European consumer rights…
https://www.thisismoney.co.uk/money/...-261-2004.html Three hours late on arrival on you can claim up to €300 or four hours up to €600. It makes the airline try a little bit harder, none of this “sorry your flight is cancelled, here is a credit for the fare” nonsense. Again, Australia is a developing country. |
Originally Posted by Icarus2001
(Post 11161519)
Since we have pulled back the curtain to talk about consumer rights and aviation, have a look at European consumer rights…
https://www.thisismoney.co.uk/money/...-261-2004.html Three hours late on arrival on you can claim up to €300 or four hours up to €600. It makes the airline try a little bit harder, none of this “sorry your flight is cancelled, here is a credit for the fare” nonsense. Again, Australia is a developing country. One needs perspective. |
Originally Posted by donpizmeov
(Post 11161590)
That rule was made to stop those scumbag tinker run airlines from canceling flights if the load of 5 pound fare travelers were not enough. Flight cancelled, no refund, only a voucher, and the next flight already over booked.
One needs perspective. |
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