True but unfortunately it has a major effect on the attitudes of the staff. The last two times I've checked- in in Sydney the attitude was disgraceful.Before I had even got to customs I had a sour taste in my mouth.At one point I stood quietly in front of the special assistance desk (after being sent there by QF staff) listening to two women carrying out personal conversations for over ten minutes. I was standing right in front of them, I did not say anything, just waited politely where the little sign said to wait and watched them expectantly, they had to try pretty hard not to make eye contact with me. It was like an advert for how not to do it¨. When they did finally decide to serve me I got the impression they were doing me a massive favour by fixing up their colleagues mistakes.
I understand that they are sick to the back teeth of all the non sensical changes and with the way they are being treated, but it still had an impact on my mood for a wee while. Many customers wouldn´t hesitate to say ¨this is the last time I´m flying Qantas¨.

I too encounter qf staff like that very often. As a captain apparently I am meant to be able to call them to task and as much as I want to I know the fallout will not be worth the effort.

Try being staff on staff travel and you'll experience the worst of qantas staff.

Back off from the frontline please
 

QF94 nailed it in one:
Although I too have stopped voluntarily using QF recently, my support goes out to the frontliners. And yes, more often than not the service standard delivered is pure crap. But I don't hold that against the frontliners. Staff are only reacting to how they are being treated. 'Every action causes a reaction'. And when on a daily basis you offer your best day in and day out only to get screwed mercilessly while a 2 cent Irish import destroys your future while loading his wallet in the process you get the reaction that is coming across from the frontliners.

Joyce and his predecessor Dixon, along with a long list of mates, managers, directors and other assorted profit rapists are to blame, they took their eyes off the ball and honed in on their own greedy desires, and the rest of the sorry saga is being played out now in front of millions of viewers.

It's time we grew some testicles in our country and pulled out the special Aussie welcome mat for the parasites killing QF. To those in charge of the QF ship and steering it into the abyss I piss in your general direction.

QF94, in the past I have had nothing but admiration for Qantas staff. I still remember that feeling of relief on boarding a QF B747 at LHR - I was "home!".

However that feeling faded by 2002 when I had a flight experience I never want to repeat.

The whining by Dixon,Jackson and the Board and their successors became deafening, and it's typical of a company that not only cannot compete, but doesn't have a single original thought in its collective management brain.

To paraphrase the old Irish joke "you can't get anywhere from where you are now", hence my observation about closing the whole thing down and starting again with a clean slate.

Sunfish,

I, and many like myself, still have a great deal of pride in QANTAS, the name and image it once was, but are filled with disgust at the way it is being run into the ground. If we take a look at what makes up the board and senior management, not one of them have served as a QANTAS employee before taking up those all important positions, but have been brought in from outside both related and non-related industries, and those that came from related industries have come from failed companies, a'la Ansett, and have brought that rot into QANTAS.

No argument here and have NEVER thought or said otherwise.

You wrote this back on link 306:
I'm not arguing here, but asking a question of which you may have an answer to. Isn't this meant to be regulated by the government and overseen by the government or one of its bodies to ensure QANTAS is acting within the intent of the ACT? If so, then the government or its transportation body has taken their eyes off the ball while QANTAS management are downsizing the company.

It became very clear on 29 October of last year, how inept and incompetent our government was then and is now, and that no action was taken against the management for grounding ALL essential domestic and international services of QANTAS stranding up to 100,000 passengers worldwide.

I am now of the firm belief that the government didn't want to put pressure on QANTAS to shape up or shut down, as to do so would have put them in a compromised position with the public more so than they already are, but seem to be relieved that someone else is doing their work for them. (i.e. AJ and co.)

QF94, Qantas actively lobbies both sides of Parliament, State and Federal more than any other company and has very, very effective tools for doing so - namely upgrades and more importantly The Chairmans Lounge.

Make no mistake, the Chairmans Lounge in particular is an extremely potent inducement for anyone with narcissistic tendencies - which most politicians have in spades. No politician is going to do anything unwelcome to Qantas that might compromise their continued membership of that exclusive group.

I speak from experience. I have had Two Directors foisted on to the Board of the company of which I was CEO thanks to a few "chance" meetings in the Chairmans Lounge. - that place is more exclusive than the Melbourne Club and it is used by the less than scrupulous for a great deal of networking.

The perks of being a politician

Sunfish, I'm aware of the lobbying by QANTAS management to ALL sides of parliament and it's no real secret they do so, and the link to the article you posted although interesting, but not at all surprising. The question was asked at last year's AGM by the ALAEA FedSec to Mr Joyce, whether the giving of ipads and expensive spirits and membership to QANTAS lounges amounted to bribery. AJ's response was that it wasn't bribery, and the giving of gifts is good for business, and that all businesses do it as it helps them retain or get new "clients" into the business.

By pulling the plug on QANTAS will fix nothing. It will leave a void that needs to be filled, and the next big airline in the queue will have to give the same type sweeteners to get what they want. As you stated earlier to "start with a clean slate", it won't take long before that slate is as filthy as this current one. Ministers have the hunger for being treated like royalty and couldn't go without their upgrades or being members of exclusive airline clubs and flying around the world in the name of "National Interest".

In a nutshell, the government and all its agencies are just as guilty as QANTAS management in what is being allowed to happen within the company, affecting not only the employees and their families, but also the general public.

The next time I hear someone say that QANTAS staff are the reason that QANTAS is in the mess it's in an that we're overpaid for what we do, should just take a look at the link posted by Sunfish.

We're not overpaid, it's just that others have settled for less and sold themselves out at a cheaper rate.

Watch Out for the announcement !
 

Emirates CEO is coming to town, Thursday 5th .
Expect the QF / EK code share announcement!
More losses to QF
Expect 300 QF pilot jobs to go within month!:ugh:

lobbying with in kind or gifts is otherwise known as corruption. Oh, its declared so its ok. It is what it is.

The 5th is Wednesday. :hmm:

So will there be redundancies or more pilots farmed out to elsewhere?

Or just read about it here:

http://www.pprune.org/dg-p-reporting...ouncement.html