I don't think he likes QF...
 

Check out this "yobbos" thoughts on QF! I wonder if he posts here?

PS. *WARNING* It's long & contains language that may be offensive to some!:rolleyes:

About says it all. They just don't get it.

What concerns me is what are they skimping on in maintenance? Are corners being cut operationally to save fuel?

Jeez, does this bloke hate the white Rat. Ive never flown Qantas international, only domestic, so i cant comment, but if i was going international id go with Singapore or Emirates for sure, Ive heard QF was bad, but this is certainly not good for them.

Hang on a minute. I am sure that QF do not need me to defend them but a large percentage of what he has written is junk. His lack of knowledge about check in staff checking passports & visas for instance.

The internet is a great tool. Unfortunately it also means that the old saying about opinions being like noses, everyone has got one, is now expanded to mean anyone can have their rant in public. No right of reply for the accused either.

Sunfish you really are taking your dislike of QF to a ridiculous level.

lol. What a classic.

...or much else about a few other things like Australian law regarding discrimination, safety demo's, immigration, etc, etc.

Still good for a laugh. Oh, I was laughing AT the yobbo, not with him! :} True sarcasm is an art (Michael Collins is pretty slick and I saw a pearler from Cutest of Borg on Qrewroom in recent times) but this poor bloke just doesn't have it.

When Qantas start crewing the cabin with locals out of Singapore, this problem will be answered.
Asian girls serve to please, especially out of Singapore, they treat everybody with respect.
I think his post was fun to read, but only because I could relate to nearly all of what he said. It is a sad indictment on what Qantas once was.

Icarus, I hope you are right. Most of what this guy has written is drivel, however perceptions ARE reality.

The travelling public know SFA about aviation and their perceptions are formed, not by the skill of the pilot (I guess you would have to hope NEVER by the skill of the pilot), but by the poor old ground staff and maintenance people.

If these people are not motivated to give great service, then the airline will not be perceived as giving great service.

BC, you mean you can give even worst service than he has already described, is that possible.
It disgusts me to know that your service is bad and can be even more terrible .
You must take a lot of pride in your job.

U ain`t seen nothin`
 

Travel on an American carrier and you will find out what lack of service is all about.They get paid appearance money...if they do indeed appear.Yes,Yes its a generalization I know but a fairly accurate one.They make QF look fantastic!

I think the guy got his point across.......albeit with the subtlety of a sledge hammer!
I have flown Q both internationally and domestically on god knows how many occasions over the last 20 odd years.
Only once did I ever get what I thought was reasonable service.
The rest of the time...attitude.
SIA, Cathay etc....exceptional service....whats the deal?

I think that there are a few too many Qantas apologists in this forum.

The flights to and from Perth that he described are just like the ones I took a few years ago.

Seems nothing has changed, which is why I never fly on the Rat any longer.

They seriously need an attitude enema!

BC....your attitude is EXACTLY what the problem is! You seem to forget that you are in a service industry! So how about giving some!!
Those 767's should be turned into coke cans or given a serious upgrade.
Brunei seem to use the same aircraft...same 70's movie on the projector screen, but at least the cabin staff don't spit at you for daring to interrupt their hard earned breaks!

rant over...

Would that be the "767 Longreach" with extra leg room at the entry doors?

I thought that there was some valid points amongst a lot of the rubbish. Take this info on board, investigate it and see how real it is.

Generally people don't complain - they just don't come back.

Oh C`Mon
 

Qantas isn`t in the service industry(used to be).Just ask Geoff...it`s transport.Passengers are just Self Loading Cargo we all know that.

The bloke touches on many points where QF NEEDS to improve. Everybody knows it.

Trouble is, this farkwit comes across as one of those passengers who get on board with a mission of picking the sh1t out of everything they can see. Thus, he loses his audience and can be considered a fool.

Pity really. We need pax to complain in valid terms that management may listen to.

Oh and BTW.

I believe that each international carrier DOES have a legal obligation not to bring in anyone not otherwise entitled, under threat of significant fine.

Jeeeez if he hates QF that much, wait til he flies Emirates.

The carrier is indeed responsible for accurate documents, if the passengers papers are not complete the carrier is fined substantially and also has to wear the cost of returning the passenger to their port of departure.

I don't care how I "come across". Do you really think I would waste my time complaining to Qantas management? They even spotted my post and sent a shill to argue with me.

If you reread my post, I didn't "pick the ****" out of anyone during my flight. I sat silently and took **** from the flight crew like a good little piece of cargo. Then I came home and wrote about what a terrible experience it was.

At no time did I complain to the flight crew - the attitude displayed by yourself and biscuit chucker assures everyone how much a waste of time that would have been.

Why don't you reread the comments following my post. Apart from one or two exceptions, everyone who has read it agrees that service on Qantas is terrible and only gets worse every year.

Just because I don't know the right model number of the plane I was in doesn't mean I'm an idiot. It's not really my job to know these things.

You should probably try to listen to what your customers are saying. It might mean the difference between surviving after deregulation and going broke. Not that I'd be unhappy if you guys went broke, you've sucked on the public teat for far too long already.

I'm afraid this guy is authentic and it demonstrates my point about management. GD can talk all he likes about how important he is. However it is the people at the coal face who create the public perception of Qantas, not GD.

To put it another way, GD can spend zillions on advertising. One FA who scowls at a passenger (not that I've seen one do it), one seatback that won't stay upright, and that passenger is lost forever and wailing like Yobbo to anyone who will listen.

Management is actually an inverted Pyramid with GD on the bottom, not the top. One FA can destroy a customers perception of QF instantly and permanently. One Pilot or LAME can destroy the famous safety record. That my friends is power, even if it is expressed in the negative.