The problem with QANTAS is...
 

....a shortage of lames to achieve the day to day assignments, without resorting to have them do o/t - resulting in excessive down time of aircraft, very upset clients, and loss of customer confidence.

....a shortage of F/A's, (as reported by Crikey) - resulting in passengers being offloaded, and loss of customer confidence.

....a shortage of pilots to crew the JetStar Asia operation - resulting in cancellation of services, and massive under utilisation of expensive equipment, and loss of customer confidence.

....a drastic change to the QANTAS FF'er scheme - resulting in some very p!ssed of people, and a loss of customer confidence.

QANTAS is on a BIG downhill slide, imho.

Geoff, you've screwed your staff about as much as you can, to try to keep the shareholders happy.
But you've rooted a good airline for the the forseeable future, because by screwing your staff (Congrats on your new Fatherhood, by the way :O ) you've "managed" to screw the business. The people who pay the bills have had a gutsfull, and are deserting in droves - from a multiplicity of areas...not just passengers.

In my opinion, you've really dicked QF, Dicko!

Eimar Moron.

When does the change to the F. F`er point system come into effect (is it May)?

....greed,

....greed,

.... and more greed.

The changes to the FF scheme were always going to happen, the accumulating points debt was always goign to be unsustainable.

(this is a worldwide issue; given the state of the industry in the US however its a little harder to bite the bullet over there just yet)

SQ
 

Bring on SQ domestic for some real service and competition.

Add to this list:

....a shortage of customer service staff, who if they call in sick, are'nt being replaced. Leading to longer turnarounds, very pi$$ed off clients and loss of customer confidence.

Cheers, HH.

:ok:

And no shortage of obstructive unions and indulged employees that have been on the gravy train for far too long!

Run of the mill flight attendants earning 85K. CSM's earning well in excess of 100K. Second officers earning 150K. Ridiculous!

Geoff Dixon, you are the best CEO in Australia. The aviation world is changing and you have the courage to make the hard decisions BEFORE the red ink starts flowing. As for your $6m pay packet, I consider it just reward to operate a 24/7/365 business that turns over in excess of $12 bn per year and employs almost 40000. Some sort of responsibility that.

As for the alleged "squillions" Qantas make, and the "greed" which drives it, has anybody considered that the margin on turnover is around 4.5%. Yes, QF are rolling in it. They make 4.5 cents for every dollar of revenue. Every $100 ticket makes it $4.5, and every $1000 ticket makes it $45. Wafer thin margins in the most capital intensive industry in the world. How do you fund multi billion dollar re-equipment purchases on those kind of earnings? With experienced, intelligent people who need to be offered significant packages, otherwise their skills will walk out the door and vest with an organisation prepared to pay what they're worth.

I far prefer the proactive QF management team, who are effective agents of change, to their counterparts in the US. In that country, employees require the threat of bankruptcy to realise they are clinging to a world of pay and conditions and work practices that became unsustainable long ago.

Let my now assume the brace position for the usual spray of invective and vitriol...

No vitriol required.

The commerical success of current decisions will determine the existence or otherwise of QF in the future, not your defence of the current executive.

The customers will decide - not an apologist for the mismanagement.

Hmmm... interesting subject. Two completely different viewpoints put forward in a rational manner.
Any chance at all that this issue will be debated reasonably and without the invective and vitriol anticipated by Flying Tiger?
I sincerely hope so!!

You only live twice. Once when
you're born. Once when
you've looked death in the face.

Well, I'm not that familiar with the economics of it all, but I have to say, I travelled on QF today and was impressed, despite the zero personal space that they allow per seat, which is the case on most airlines in economy anyway. Dunno how much money they made on the $249 that I paid, but they seem to be doing ok. For now.

Departure and arrival on time, food actually worth sniffing at, friendly crew and generally a good impression, unlike NJS and a few others.


Why are NJS crews always so obviously grumpy?


520.

I've (in my limited experience) always found NJS to be quite pleasant in the cabin... but, as in most areas, you inevitably get the grumpy ones... who become amicable at best after polite smiles etc...
oh well.... :cool:

Flying Tiger presents an interesting view point. I disagree with his/her representation of what various trades earn. I have always thought that if you can earn a lot for minimum effort - hats off. Market forces take care of the rest. One shouldn't be denigrated for having the temerity to do a job which requires apparently little effort but pays well. Not affecting the bottom line is it?

Agree Flying Tiger.

But as QF is a Full Service airline, when will QF differentiate themselves and start to increase the yield instead of competing with itself (Jetstar) and VB for revenue. That way the excellent conditions enjoyed by the current staff can still be excellent.

After-all David Jones doesn't sell itself as Kmart...

there are lot of just as good CEO's running Bigger companies, with twice or more staff than QF, and they earn far less than Dicko!

from an ex insiders point of view, QF seam to be sacrificing the medium term future for short term gain! i was offered(forced) a redundancy, and now on a regular basis, they are ringing me back asking if i would like to return!

there is no way im taking a $30K pay CUT to go back to that nuthouse on shift work.


sure, QF are doing well, but we all know what happens to a company in the longer term with a vast majority of very unhappy employees!

Here, here.

I think the correct way of saying it is:

"Hear, Hear".

On what you are praising however, I think it is

"Jeer, Jeer"

Well, isn't that an interesting first post from Moron?

And doesn't he have an interesting name?

after just recently clocking up quite a few miles on quite a few flights, I was mightily unimpressed with the catering. That is, until my last flight which was an Intl flt as a domestic pax .. and that was quite a different matter all together. Palatable and enticing, a far cry from the previous offerings.

But I guess if that was all I had to grumble about, QF did OK.

Sorry Tiger, 4.5% is a pretty healthy margin.

Whinging about it on hear wont fix it. All it will do is create a new bashing thread, with pro and anti airline supporters.

Why not find out an important persons mail address in QF and send them your whinges, in a polite well thought out letter. Of course I doubt it will change anything either, but surely it has a better chance than on here.