AA Customer Feedback
Join Date: Nov 2002
Location: Sydney
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AO not AA
Fartsock,
I understand the pax comments posted by you are not your personal views but please, where has the respect and support gone for new ventures. (I am a bit hippocritical cause I have no support for DJ), Never the less, I am honest and agree with a fair go.
Firstly, since when was American Airlines a new venture of Qantas?? I think the airline code you are looking for is AO, not AA.
Was very interested to read the comments of the passenger who made them and yes, they are probably valid, to that date.
I think what some people are so quick to do is bag anything new, especially here in Australia.
This gets to my point, Australian Airlines IS new. It is a new venture for Qantas, with new ideals, currently catering for a particular market, and currently flying to destinations Qantas chose not to fly to for economic reasons. So....
It is a brand new airline, what would you do? Obviously try to cut costs where other airlines have failed, right?
AO has been in operation for only over 3 months, I find it pretty damn hard to make a judgement on service and operational issues in that time frame. The service is designed on market reasearch (and we all know what a load of crock that is), but we have to go with that for the time being. Through time the service issues will be tailored to customer needs and demands, and that is what is happening now. All crew (yes techies included) are forwarding their input and if financially viable, will be condered.
Yes there have been complaints but isn't there with any airline? What has been failed to mentioned is the compliments. Tour leaders are praising our service.
OK a few points mentioned.......
CUT PRICE...... AO never promoted themselves as a cut priced airline, but low cost and full service. (It was the media who did that).
MOVIES.....If the passenger Fartsock is writing about stopped complaining and looked in their seat pocket they would find a guide to the entertainment system and would have found instructions on how to push that little channel button in their seat to change between English, Japanese and Mandarin audio. Doesn't take a novice flyer much to do that.
SPIRITS......Again, this is a new carrier trying to lower costs. Half of their routes are to Japan, with 99% Japanese tour groups. In my whole career of flying to Japan I have never served a G&T or Vodka on a Japan flight. Yes, the other destinations do warrant the supply of this and that has been taken into consideration, and yes, these will become available asap, with bar snacks.
XXXX BEER........ Well, yes I do drink it but if you were a company, wouldn't you go with the one who gave you the best deal? Fosters and VB are very identifiable and are the most asked for beers. In my whole career I know I have only been asked for a XXXX once!!!
FOOD......Well the quality wasn't that good but it has changed and is a lot better now due to feedback.
PURSER...... I noted your comments regarding the purser saying we are going through teething problems. Well we are, what do you expect?? A new airline has to take the good and the bad and work with it. You cannot win every customer in a start up operation. All we can do is the best to our ability at the time and solve problems as they come by.
Personally if my previous company operated with such strict financial guidlines a lot of us might still be there.
PILOT & FA WAGES.......Well, as an FA I find the money very acceptable and hours extremely favourable. We are treated "fairly" and have absolutely no reason to complain. Duty hours are much better than before, and although I am not earning as much as I did previously I am just so happy to be here. I am flying again.
Please wish us luck instead of the bagging we are getting. We are great people.
Lastly, the Tech Crew who are with us are just fantastic. They are having a great time and we are having a great time with them. Everyone is equal outside of work, we are all crew, very refreshing indeed. Ask the Pilots who were here for the 6 weeks, they loved it!! Great crew atmosphere and everyone is friends, none of that "them and us".
I understand the pax comments posted by you are not your personal views but please, where has the respect and support gone for new ventures. (I am a bit hippocritical cause I have no support for DJ), Never the less, I am honest and agree with a fair go.
Firstly, since when was American Airlines a new venture of Qantas?? I think the airline code you are looking for is AO, not AA.
Was very interested to read the comments of the passenger who made them and yes, they are probably valid, to that date.
I think what some people are so quick to do is bag anything new, especially here in Australia.
This gets to my point, Australian Airlines IS new. It is a new venture for Qantas, with new ideals, currently catering for a particular market, and currently flying to destinations Qantas chose not to fly to for economic reasons. So....
It is a brand new airline, what would you do? Obviously try to cut costs where other airlines have failed, right?
AO has been in operation for only over 3 months, I find it pretty damn hard to make a judgement on service and operational issues in that time frame. The service is designed on market reasearch (and we all know what a load of crock that is), but we have to go with that for the time being. Through time the service issues will be tailored to customer needs and demands, and that is what is happening now. All crew (yes techies included) are forwarding their input and if financially viable, will be condered.
Yes there have been complaints but isn't there with any airline? What has been failed to mentioned is the compliments. Tour leaders are praising our service.
OK a few points mentioned.......
CUT PRICE...... AO never promoted themselves as a cut priced airline, but low cost and full service. (It was the media who did that).
MOVIES.....If the passenger Fartsock is writing about stopped complaining and looked in their seat pocket they would find a guide to the entertainment system and would have found instructions on how to push that little channel button in their seat to change between English, Japanese and Mandarin audio. Doesn't take a novice flyer much to do that.
SPIRITS......Again, this is a new carrier trying to lower costs. Half of their routes are to Japan, with 99% Japanese tour groups. In my whole career of flying to Japan I have never served a G&T or Vodka on a Japan flight. Yes, the other destinations do warrant the supply of this and that has been taken into consideration, and yes, these will become available asap, with bar snacks.
XXXX BEER........ Well, yes I do drink it but if you were a company, wouldn't you go with the one who gave you the best deal? Fosters and VB are very identifiable and are the most asked for beers. In my whole career I know I have only been asked for a XXXX once!!!
FOOD......Well the quality wasn't that good but it has changed and is a lot better now due to feedback.
PURSER...... I noted your comments regarding the purser saying we are going through teething problems. Well we are, what do you expect?? A new airline has to take the good and the bad and work with it. You cannot win every customer in a start up operation. All we can do is the best to our ability at the time and solve problems as they come by.
Personally if my previous company operated with such strict financial guidlines a lot of us might still be there.
PILOT & FA WAGES.......Well, as an FA I find the money very acceptable and hours extremely favourable. We are treated "fairly" and have absolutely no reason to complain. Duty hours are much better than before, and although I am not earning as much as I did previously I am just so happy to be here. I am flying again.
Please wish us luck instead of the bagging we are getting. We are great people.
Lastly, the Tech Crew who are with us are just fantastic. They are having a great time and we are having a great time with them. Everyone is equal outside of work, we are all crew, very refreshing indeed. Ask the Pilots who were here for the 6 weeks, they loved it!! Great crew atmosphere and everyone is friends, none of that "them and us".
ACB,
if you have grown up in Perth you would know that the entry of DJ into the Perth market has led to lower airfares than ever, indeed right around the country. The only reason QF offers prices that are as cheap as DJ's over the internet is that they have to, they have been forced to lower their fares and that was as a direct result of impulse and dj's entry to the market in 2000.
My sister recently purchased a dj ticket to syd from perth for $198 return, this was in a 24 hour sale over the internet admittedly, but if this isn't low fare then what is????
go back to post ansett but pre virgin, when only qf was serving perth for a few short months, remember all the whinging that perth was under a "qf monopoly" and badly needed some competition, it arrived in the form of virgin, and with it came lower fares offered by both airlines.
qf may match and even offer cheaper fares in some instances than virgin, but it had to start doing this to combat what will be a force in australian aviation for some time to come.
as for australian, they never intended to be a low fare airline, that is correct you wait, when virgin kick-off internationally you can bet your bottom dollar that AO''s fares will be reduced to match that of virgin's and new routes introduced to take over existing qf intl services...
if you have grown up in Perth you would know that the entry of DJ into the Perth market has led to lower airfares than ever, indeed right around the country. The only reason QF offers prices that are as cheap as DJ's over the internet is that they have to, they have been forced to lower their fares and that was as a direct result of impulse and dj's entry to the market in 2000.
My sister recently purchased a dj ticket to syd from perth for $198 return, this was in a 24 hour sale over the internet admittedly, but if this isn't low fare then what is????
go back to post ansett but pre virgin, when only qf was serving perth for a few short months, remember all the whinging that perth was under a "qf monopoly" and badly needed some competition, it arrived in the form of virgin, and with it came lower fares offered by both airlines.
qf may match and even offer cheaper fares in some instances than virgin, but it had to start doing this to combat what will be a force in australian aviation for some time to come.
as for australian, they never intended to be a low fare airline, that is correct you wait, when virgin kick-off internationally you can bet your bottom dollar that AO''s fares will be reduced to match that of virgin's and new routes introduced to take over existing qf intl services...
Join Date: Jul 2001
Location: Brisbane
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From the customer feedback perspective I had positive feedback from a couple who travelled Cairns to Hongkong in mid-January and from my son who travelled the same route with BA connection to Heathrow. The frequent flying couple felt they were as well looked after as they might have expected in economy class with almost any other airline and they will use AA again. My son put AA well above BA in terms of service level, and as a reasonably frequent flyer will also use them again. None of them gave a stuff about crew wages as they figured they were really flying with QF crew anyway. No complaints about the food, can't comment on the booze.
An open mind and no s**t on the liver can make a big difference to anything.
An open mind and no s**t on the liver can make a big difference to anything.
Join Date: Jul 2000
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Topend3
Never a truer word spoken. If VB (or another low cost / airfare carrier) had not been successful, QF and AN would both probably still be gouging the public. AO is only flying to try and preempt VB or some other low cost carrier getting into the overseas market.
Never a truer word spoken. If VB (or another low cost / airfare carrier) had not been successful, QF and AN would both probably still be gouging the public. AO is only flying to try and preempt VB or some other low cost carrier getting into the overseas market.
Nunc est bibendum
I think you meant LOSA Col and AO wasn't even up and going when the first audit was completed. Considering the history of the techies (some of whom WERE audited as part of the QF group), I'd be suprised if the University of Texas would go near them in the next three or so years anyway due to the 'recency' issue.
That said, they are 767 drivers and whilst LOSA raised some interesting issues, the 767 certainly faired better than the other fleets audited.
That said, they are 767 drivers and whilst LOSA raised some interesting issues, the 767 certainly faired better than the other fleets audited.
As a Pilot with AO I'd like to add my voice to the swelling ranks of Pilots, FA's, Engineers etc etc who are having a ball up here in CNS. Great bunch of people to work with..... friendships made every trip..... a CEO who you can call by his first name.......a Chief Pilot who leads from the front...... no complaints here 
Join Date: Feb 2003
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That's not a very nice thing to say fartsock. I would imagine that your colleagues flying for AO would be interested in knowing if you have the courage to identify yourself so that they could discuss your views with you. If I was a betting man, I would put everything I have that you are the weasily type who is much more comfortable hiding behind your anonymity. Am I correct?
This type of communication problem can sometimes be traced back to childhood. There are books you can read to sort out this problem, or perhaps you should seek professional help.....
It's a great airline to work for, fartsock. Perhaps if you came up to Cairns, you wouldn't be so miserable.
This type of communication problem can sometimes be traced back to childhood. There are books you can read to sort out this problem, or perhaps you should seek professional help.....
It's a great airline to work for, fartsock. Perhaps if you came up to Cairns, you wouldn't be so miserable.
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Join Date: Mar 2000
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My statements may not be nice, but they are true.
The vast majority of your flying has been transferred from mainline.
And don't give me that rubbish about route profitability - according to the former manager of Fukuoka (now at Nrt) we were always profitable to that port.
When mainline pulled out it was because the company judged it could use the capacity to greater effect domestically. If we had owned more a/c at the time, the destination would have continued to be serviced.
The chief pilots and CEO's bonuses may be leading from the front. And that is coming at the expense of the condtions you gave up to move to Cns.
I understand (very well) that if you are junior it is a relative payrise. But you are not junior forever - and the flying lost to mainline has hurt those who have just been trying to play the game by the rules.
The QF group is not on the bones of its ar$e. In fact it is making money hand over fist - and was doing so before AO was set up. A key point of the AO plan was to divide and conquer the pilot group.
With the aid of a compliant AIPA this has been achieved.
Finally, if you are going to take personal shots - a least make them worthwhile.
regards
FS
The vast majority of your flying has been transferred from mainline.
And don't give me that rubbish about route profitability - according to the former manager of Fukuoka (now at Nrt) we were always profitable to that port.
When mainline pulled out it was because the company judged it could use the capacity to greater effect domestically. If we had owned more a/c at the time, the destination would have continued to be serviced.
The chief pilots and CEO's bonuses may be leading from the front. And that is coming at the expense of the condtions you gave up to move to Cns.
I understand (very well) that if you are junior it is a relative payrise. But you are not junior forever - and the flying lost to mainline has hurt those who have just been trying to play the game by the rules.
The QF group is not on the bones of its ar$e. In fact it is making money hand over fist - and was doing so before AO was set up. A key point of the AO plan was to divide and conquer the pilot group.
With the aid of a compliant AIPA this has been achieved.
Finally, if you are going to take personal shots - a least make them worthwhile.
regards
FS
Join Date: Feb 1999
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Fart, your so far from reality its scarey.
There were two choices when QF started AO, either Qantas pilots flew or not.The fact that AIPA negotiated a reasonable deal with QF and Aipa pilots flying the a/c is are far better out come than the alternative.The flying may have been removed from mainline but you still have promotional opportunities.The contract although not as good is similar and works well in the present situation.We can negotiate at future EBA if any problems arise as can pay be negotiated same as you.
You consider the alternatives if Aipa weren't able to come to some aggrement,it would have been an enormous deterioration in pay and conditions ongoing with lack of Aipa coverage.
Finally if your prepared to call me a scab for accepting a position endorsed by Aipa say it too my face and stop hiding in this forum.I suspect you wouldn't be game.
CC
There were two choices when QF started AO, either Qantas pilots flew or not.The fact that AIPA negotiated a reasonable deal with QF and Aipa pilots flying the a/c is are far better out come than the alternative.The flying may have been removed from mainline but you still have promotional opportunities.The contract although not as good is similar and works well in the present situation.We can negotiate at future EBA if any problems arise as can pay be negotiated same as you.
You consider the alternatives if Aipa weren't able to come to some aggrement,it would have been an enormous deterioration in pay and conditions ongoing with lack of Aipa coverage.
Finally if your prepared to call me a scab for accepting a position endorsed by Aipa say it too my face and stop hiding in this forum.I suspect you wouldn't be game.
CC
Thats great cloudbuster, but meanwhile the rest of us still in mainline are eating $hit while you blokes scab our flying and futures away from us
I am a fully paid up AIPA member on contract here working under conditions negotiated by my Union. End of story.
Keep your miserable bleating south of the border
ps "have a nice day
"
Fart your comments are way outa line. As a fully paid up aipa member AND Mainline driver my view is that the Oz Air situation was the best result that could have been achieved. Any tougher union stand and we would have been ******ed(i dont work on the association)everyone knows that.I assure you that you dont speak for me and your "scab" comments brings home the reality that some, if only a very few, of my mainline work collegues still rise from the gutter in the mornings.
Join Date: Dec 2001
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Fartsock
You need to get a life sweetie!
And ease up on the bitter and twisted(ness)
Have a nice day!
Yours truly
The happy AO crews!!
P.S. If you can't beat 'em
you can always join them!
You need to get a life sweetie!
And ease up on the bitter and twisted(ness)
Have a nice day!
Yours truly
The happy AO crews!!
P.S. If you can't beat 'em
you can always join them!
Join Date: Feb 2003
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Fartsock,
My question related to whether you have the courage to identify yourself to your AO colleagues.
Are you willing to answer that question?
As I said, I believe that you don't have the courage, though I hope that you do. If you do, I will give you my mobile phone number. We can then discuss this like adults, instead of behind this childish veil of anonymity which allows people like yourself to say things which are hurtful without giving those whom you have offended any real hope of engaging in mature discussion.
My question related to whether you have the courage to identify yourself to your AO colleagues.
Are you willing to answer that question?
As I said, I believe that you don't have the courage, though I hope that you do. If you do, I will give you my mobile phone number. We can then discuss this like adults, instead of behind this childish veil of anonymity which allows people like yourself to say things which are hurtful without giving those whom you have offended any real hope of engaging in mature discussion.
