VA social media department insulting staff
I've been following this thread but wow, you guys have no idea how social media is managed inside a business at all!
Staff in the social media department will normally be paid for a normal 9-5 Monday to Friday work week. However they are expected to be connected, monitor and respond 24/7. If a customer conplains on Google, Facebook, Twitter, instagram, whatever at 5:01pm on a Friday and that goes unanswered until 9am Monday, it reflects terribly on the company.
They will also generally be built with a mix of internal staff and external agencies.
Instagram doesn't have the function to plan and post in advance, but there are a myriad of social media tools that allow the teams to monitor multiple different accounts and platforms and post to one, multiple or all in advance. Do you seriously think these people make a post in the 5 minutes before it's sent?
Staff in the social media department will normally be paid for a normal 9-5 Monday to Friday work week. However they are expected to be connected, monitor and respond 24/7. If a customer conplains on Google, Facebook, Twitter, instagram, whatever at 5:01pm on a Friday and that goes unanswered until 9am Monday, it reflects terribly on the company.
They will also generally be built with a mix of internal staff and external agencies.
Instagram doesn't have the function to plan and post in advance, but there are a myriad of social media tools that allow the teams to monitor multiple different accounts and platforms and post to one, multiple or all in advance. Do you seriously think these people make a post in the 5 minutes before it's sent?
Proof that when nobody is complaining, nobody takes any notice of them.
