Qantas Checked Bags, Staff Travel
Join Date: Jul 2007
Location: Sydney
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Keg is right in what he says - the system will sort people by onload and upgrade category, so the system does select the order. However, it can obviously be overwritten. It is clear there is no audit process after the flight has departed to make sure the rules are followed.
Join Date: Feb 2004
Location: Granite Belt, Australia
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The better you treat check-in staff the more chance you have of getting on the flight. Even better if you know the Supervisor at check-in!!!
As was said by Qantas 787...
As was said by Qantas 787...
It is clear there is no audit process after the flight has departed to make sure the rules are followed.
Join Date: Mar 2000
Location: sydney. australia
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The Staff Travel site lists categories of people listed for each flight. I've seen staff waiting with laptops checking as each flight is filled, and assume if you're, say 5th, inline on the computer, you will be questioning if 6 people are called and you still have no BP.
It may not be as easy to over ride as some think.
It may not be as easy to over ride as some think.
Join Date: Aug 2000
Location: Sydney, Australia
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So the list the website provides IS ordered as per Onload cass priority / and then Upgrade class (if any)....subject to to ground staff manual modification. It has happened to me, where I was disadvantaged, hence my question. Thanks for all your info. As the case may be *it seems* Ground Staff can have the final say in the process even though this is rare.
Staff standby
I've been out of aviation for some years now but there certainly used to be a way of 'fooling' the QF check in computer to accept any standby passenger as if they were a confirmed passenger. Once this had been done, a boarding card would be printed even though the flight may well be oversold. I can't state this is still the case, but it certainly used to be very easy to have the computer change a standby to confirmed without the tell tale 'evidence' that could be checked out later.
Paul
Paul
Join Date: Sep 2005
Location: australia
Age: 59
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there are 2 or 3 ports in the shrinking network where a few sly dollars can get you an upgrade beyond your due. a certain port in the USA onloads who they like in whatever order they like. this was proven last year in an unofficial audit by crew trying to (successfully) keep their staff travel privileges. helps if you know someone on the ground who can print out the P/ and S/ lists with name and category and accidentally put it on the counter where staff can see it
the system will sort people by onload and upgrade category, so the system does select the order
Plenty of staff travellers complaining, plenty of staff not getting on when seats are available and the staff at the airport are complaining as well.
Examples:
Old Dedicated Staff Check-in:
· Single staff member checks in, thinks they are OK as they have highest priority of 9 staff listed for flight with 5 Y class seats only. (pax 1)
· Single staff member checks in, has 2nd highest priority of 8 staff listed for flight. (pax 2)
· Family of 4 check-in knowing things may be tight and are advised of that by the experienced check-in staff. (pax 3 to 6)
· Staff member (of family) advises check-in staff that they are happy to return tomorrow if they do not all get on.
· Single staff member checks in, thinks they are OK as they are travelling alone, knows that a family of 4 are ahead of them (according to staff travel web site) in on load category. (pax 7)
· Staff and partner check in with a lower category than family of 4, also aware that things are tight. (pax 8 & 9)
· Flight closed- no late commercials & no, no-shows etc, still 5 Y seats & 9 staff:
- Pax 1 & 2 receives boarding passes, (3 seats left)
- Family of 4 advised that only 3 seats available and they in turn, advise that they will return next day.
- Dedicated and experienced check-in staff simply call pax 7, 8 & 9 and issues boarding passes,
This is apparently how it worked.
New Non-Dedicated Staff Check-In.
· Pax 1 to 6 asked to return to enquiry counter in 45 minutes.
· Pax 7, 8 & 9 advised immediately that they will not get on,
· Flight closed- no late commercials & no, no-shows etc, still 5 Y seats & 9 staff – although pax 7, 8 & 9 have given up thinking that check in know their stuff and staff travel web site showed that they may not get on anyway.
- Pax 1 & 2 receives boarding passes, (3 seats left)
- Family of 4 advises that they do not wish to travel separately,
· Flight closes – 2 staff have boarding passes, 3 seats available.
The scenario above shows Y class only but is happening in all classes.
What else is happening is staff are provided with upgrade boarding passes i.e. check-in at Y counters, pass through immigration and get to gate only to be told that J & W are full. No problems except, it has happened where Y is now full because staff in Y who are not entitled to upgrade are happily waiting to board but then get called and told you have been off loaded!!
Flow on – staff have to trudge back and clear immigration, bags have to be retrieved but not always (which adds additional costs in retrieving them from an overseas port, refunds arranged (full refunds for staff who now decide not to travel and for staff who have purchased J tickets but travel in Y only).
All because 1 new manager has decided what happens at domestic can also work at SIT.
When I was told about this on the weekend, I asked how it happens overseas and the reply was simple, it works OK simply because no other station has the volumes that SIT has each day. Lady from SIT also told us that QF will introduce the JQ thing where full paying pax can purchase available J class seats when checking in, making staff travel even less desirable.
Sorry to break the bad news but.....
Lady from SIT also told us that QF will introduce the JQ thing where full paying pax can purchase available J class seats when checking in, making staff travel even less desirable
This has been happening since before Christmas!
Join Date: May 2012
Location: Melbourne
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I wonder how the new 'upgrade at the gate' trial will impact upon staff upgrades. Isn't that when staff upgrades are done- after flight closes? Will the system just process high status FF upgrade requests before closing then re-grade staff if available space? Seems like it will be less likely for staff to get upgrades...
