QANTASS
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Join Date: Apr 2008
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QANTASS
While I am a firm believer in the mantra of being stuck on the ground wishing you were in the air than the other way round, Qantas strikes again.
Our transtasman 737 flight departed tullamarine, then had to return due to an electrical fault. We were back on the ground 56min later.
Allegedly some simple tests would diagnose the problem allowing a fix within 30mins. It has been 4hrs.
Surely it is time for qantass to pull finger and realise that they need to get customers to their destinations, otherwise they will soon be flying empty aircraft.
(to add insult to injury the $20 meal voucher can't be used to purchase alcohol)
Our transtasman 737 flight departed tullamarine, then had to return due to an electrical fault. We were back on the ground 56min later.
Allegedly some simple tests would diagnose the problem allowing a fix within 30mins. It has been 4hrs.
Surely it is time for qantass to pull finger and realise that they need to get customers to their destinations, otherwise they will soon be flying empty aircraft.
(to add insult to injury the $20 meal voucher can't be used to purchase alcohol)
Join Date: Apr 2006
Location: 2010, NSW
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You are the arse
In this situation-
Qantas has done everything reasonable and responsible;
1. Returned an aircraft that developed a fault;
2. Explained the PROBABLE cause and possible fix;
3. Provided you with a $20 meal voucher...
Planes are machines...they develop faults...
Can't believe you are upset about not being able to use a FOOD voucher on booze...just as well;
That way the ground staff do not have to refuse boarding to a drunk; or
the Cabin Crew don''t have to deal with an obnoxious borderline drunk...
Are you so sure Air NZ, Jetstar, Pacific Blue or Emirates would have done better?
p.s. next time www.aa.org.nz maybe a better website to consult.
Qantas has done everything reasonable and responsible;
1. Returned an aircraft that developed a fault;
2. Explained the PROBABLE cause and possible fix;
3. Provided you with a $20 meal voucher...
Planes are machines...they develop faults...
Can't believe you are upset about not being able to use a FOOD voucher on booze...just as well;
That way the ground staff do not have to refuse boarding to a drunk; or
the Cabin Crew don''t have to deal with an obnoxious borderline drunk...
Are you so sure Air NZ, Jetstar, Pacific Blue or Emirates would have done better?
p.s. next time www.aa.org.nz maybe a better website to consult.
Join Date: Jul 2009
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Hmm may have been better to press on and try and get you to your destination.
After all what's a little electrical fault, what could possibly go wrong. Damn you QF for taking the safe option!
After all what's a little electrical fault, what could possibly go wrong. Damn you QF for taking the safe option!
Join Date: Sep 2006
Location: DSS-46 (Canberra Region)
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Take it somewhere else!
You will get better satisfaction by directing your complaint to the company - not coming here and having a WHINGE 
TID (who does not work for Qantas).
TID (who does not work for Qantas).
