Qantas does the right thing
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OK, I take every thing back, my mistake completely. It has been a while since I flew with QF and I didn't realise that one of their "rival carriers" was now Ryanair! How things have changed...
Join Date: Apr 2009
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Spag,
It has been widely reported that Virgin didn't support it's customers, in most cases providing only 1 nights accommodation during the 6 day stoppage. Other carriers including bmi also failed to provide the same care that Qantas did. While it may seem Qantas where 'slower' at getting things moving, remember, Qantas aircraft are likely the furthest from LHR of any of the airlines affected, thus taking them longer then others to resume a full flying schedule.
It has been widely reported that Virgin didn't support it's customers, in most cases providing only 1 nights accommodation during the 6 day stoppage. Other carriers including bmi also failed to provide the same care that Qantas did. While it may seem Qantas where 'slower' at getting things moving, remember, Qantas aircraft are likely the furthest from LHR of any of the airlines affected, thus taking them longer then others to resume a full flying schedule.
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Because people are moaning about QF's 'slow' response including, once again, the Australian media who are widely mocking Qantas' cautiousness along with the fact that their first flight from London 'only' landed this morning. However, since Qantas fly further then most carriers from LHR it is clearly going to take longer to get aircraft to and from London and take longer to get ops back up to speed.
When you live....
From the Age website this morning:
Bloody Qantas, never reckless when you need them to be......
Also heard a passenger on the radio this morning describing the scence at Heathrow and how the little airlines such as Virgin and BA were having hassles....!
Qantas passenger Justin Davis was angry that he could see other planes take off while Qantas's sat on the tarmac.
''I've seen British Airways leaving, Finnair leaving, Nigeria [Airlines] leaving - you name it,'' he said. ''Qantas has no balls and they need to get final approval from CASA to fly out of European airspace. The CAA [Civil Aviation Authority] in Europe has let all the European airlines fly, but Qantas can't make a f---ing decision.''
''I've seen British Airways leaving, Finnair leaving, Nigeria [Airlines] leaving - you name it,'' he said. ''Qantas has no balls and they need to get final approval from CASA to fly out of European airspace. The CAA [Civil Aviation Authority] in Europe has let all the European airlines fly, but Qantas can't make a f---ing decision.''
Also heard a passenger on the radio this morning describing the scence at Heathrow and how the little airlines such as Virgin and BA were having hassles....!
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Qantas decision making
I wonder if the passenger quoted in the Age would have preferred Qantas to depart Heathrow earlier and later been forced to divert due ash contamination of engines or systems? They did make a decision, NOT to depart LHR until they were satisfied any chance of encountering volcanic ash had gone. For blooloo, as I mentioned, "the aircraft as a whole".
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What does their distance from Lockhart River have to do with this conversation?
Here are the codes for Lockart river
IATA: IRG, ICAO: YLHR
London Heathrow
IATA:LHR, ICAO: EGLL
At least do research before crap is posted please.
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Why aren't the QF A380's shuttling between SIN-FRA/LHR and then transferring pax to smaller planes (oops forgot to order those 777's) from SIN to AUS destinations?
They could possibly clear the backlog quicker, are the LAX flights busy at this time of year?
They could possibly clear the backlog quicker, are the LAX flights busy at this time of year?
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Bloody amazing, a volcano in Iceland can still lead to a JQ V QF blue. Who knows what JQ might have done, I for one would not have a clue. The real problem is that QF beancounters will be now looking for a way of getting some of it back in the form of perhaps more staff sackings, or more engineering sent to Loose Rivets Pty Ltd, (in wallyworldland) etc etc that should be your main concern. You can bet your last dollar, they will be looking for a way to recoup, as they always have.
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Renew my QANTAS Club... no thanks.
Given the history of volcanic ash clouds and B747s... I think QF made the right decision. Not an easy decision to make to resume flights given the potential consequences of possibly making the wrong decision.
And whilst we're on the subject of customer service... I was pleasantly surprised to see that they compensated the passengers for accommodation, however, this in itself is not sufficient to win me back to QF after a series of simple, relationship-breaking customer service failures.
The straw that broke the camel's back... two trips late last year, one Emirates, one QANTAS.
Emirates... flawless.
QANTAS... fail.
The Emirates Lounge in Perth, one of the best airline lounges I've been in (size definitely doesn't matter) and the most proficient lounge staff I've encountered in the last two years. I watched them handle a passenger in the politest and most effective manner. A passenger who had refused to leave the lounge after rushing in at the last minute before boarding and who's flight had almost completed boarding. You could not have handled a situation like that any better whilst maintaining decorum and respect throughout.
The QANTAS Club...
Well, I watched one gentlemen in a party of three business owners being told... after check-in and after having received a boarding pass and just before boarding that QANTAS had no record of payment being received for the flight and that the gentleman concerned could not board the flight unless he showed them his personal online credit card statement with evidence of the transaction... which he reluctantly but politely did. The passenger got up off his seat and went with the staff member to the Internet terminals whereby the evidence was produced and during which a discussion ensued amongst all of the passengers within earshot of the conversation (including those directly involved) as to whether it was appropriate for QANTAS to ask for personal information (your bank statements) in such a situation... the unanimous answer... unacceptable.
A little while later to top-off an already poor impression...
The departure information displays had indicated that my flight was "Boarding" for an hour before anyone saw any movement by the ground staff to open the door to the air-bridge. When I mentioned it to the woman at the front desk of the QANTAS Club she said "oh, that's normal, they're never correct". When I asked if she would be announcing the flight she said no and that I would have to check at the gate. Eventually there was an announcement that the flight was boarding and as I headed out of the Club and I was reaching to press the button to open the glass door (no-one at the front desk), she appeared from the back of the Club behind me and gave a sarcastic remark about the consequences of missing my flight. I politely said goodbye and when I reached the gate, the queue was so long that I sat down for a couple of minutes until it was short enough to join.
Was the comment by the staff member as I was leaving the Club necessary, I don't think so. Would I have copped a comment like that from Emirates... never.
Some people don't think. When it happens from the same airline again... and again... and again... on almost every flight.
Dear QANTAS,
I appreciate the offer to renew my QANTAS Club membership. Thank you, however, I wish to inform you that I have to decline to renew my membership.
Regards,
Corporate member since the inception of The QANTAS Club.
And whilst we're on the subject of customer service... I was pleasantly surprised to see that they compensated the passengers for accommodation, however, this in itself is not sufficient to win me back to QF after a series of simple, relationship-breaking customer service failures.
The straw that broke the camel's back... two trips late last year, one Emirates, one QANTAS.
Emirates... flawless.
QANTAS... fail.
The Emirates Lounge in Perth, one of the best airline lounges I've been in (size definitely doesn't matter) and the most proficient lounge staff I've encountered in the last two years. I watched them handle a passenger in the politest and most effective manner. A passenger who had refused to leave the lounge after rushing in at the last minute before boarding and who's flight had almost completed boarding. You could not have handled a situation like that any better whilst maintaining decorum and respect throughout.
The QANTAS Club...
Well, I watched one gentlemen in a party of three business owners being told... after check-in and after having received a boarding pass and just before boarding that QANTAS had no record of payment being received for the flight and that the gentleman concerned could not board the flight unless he showed them his personal online credit card statement with evidence of the transaction... which he reluctantly but politely did. The passenger got up off his seat and went with the staff member to the Internet terminals whereby the evidence was produced and during which a discussion ensued amongst all of the passengers within earshot of the conversation (including those directly involved) as to whether it was appropriate for QANTAS to ask for personal information (your bank statements) in such a situation... the unanimous answer... unacceptable.
A little while later to top-off an already poor impression...
The departure information displays had indicated that my flight was "Boarding" for an hour before anyone saw any movement by the ground staff to open the door to the air-bridge. When I mentioned it to the woman at the front desk of the QANTAS Club she said "oh, that's normal, they're never correct". When I asked if she would be announcing the flight she said no and that I would have to check at the gate. Eventually there was an announcement that the flight was boarding and as I headed out of the Club and I was reaching to press the button to open the glass door (no-one at the front desk), she appeared from the back of the Club behind me and gave a sarcastic remark about the consequences of missing my flight. I politely said goodbye and when I reached the gate, the queue was so long that I sat down for a couple of minutes until it was short enough to join.
Was the comment by the staff member as I was leaving the Club necessary, I don't think so. Would I have copped a comment like that from Emirates... never.
Some people don't think. When it happens from the same airline again... and again... and again... on almost every flight.
Dear QANTAS,
I appreciate the offer to renew my QANTAS Club membership. Thank you, however, I wish to inform you that I have to decline to renew my membership.
Regards,
Corporate member since the inception of The QANTAS Club.
