QANTAS Passengers STRANDED for 26 hours
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QANTAS Passengers STRANDED for 26 hours
“They don’t understand that time is precious,” one passenger told Channel Seven.
Evertonian
Normal practice at point of origin is "home you go". If the locals got accommodation too, then they were extremely lucky...IMHO.
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How passengers react depends on how they are treated and just because they are at their home port doesn't mean that they should not be looked after.In SYD its not unusual for cab fares to airport to/from home to be in excess of $12O each way so accomodation or taxi fares are not an unreasonable request,particularly if time for new departure is not known.
My experience in LAX is that having dumped us on a through flight to JFK, the ground staff started literally screaming at passengers who after an hour of standing in a static line, asked what was happening.They obviously fancied themselves as military NCOs.Needless to say my complaint to management on return home was far from satisfactory.
End result the airline gets the kind of customers it deserves and the customer loyalty that it deserves.
Wunwing
My experience in LAX is that having dumped us on a through flight to JFK, the ground staff started literally screaming at passengers who after an hour of standing in a static line, asked what was happening.They obviously fancied themselves as military NCOs.Needless to say my complaint to management on return home was far from satisfactory.
End result the airline gets the kind of customers it deserves and the customer loyalty that it deserves.
Wunwing
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I can sympathise with the pax. Maybe it's just my memory, but it seemed many years ago that QF could be relied upon to depart on time and arrive close to the ETA...almost all the time. It's just become a tossup in recent years. Of 5 trips (within the last 8 years or so) across the Pacific, QF has been late for all but four of 10 legs . And not just a little late. The worst was a flight with connections that should have taken 24 hours, that turned into an ordeal of just shy of 48 hours. It wouldn't have taken much to placate me. A shower and a stretch out on a comfy chair would have been nice, and would have ensured that I return to book another flight. As it is, I'll fly JAL via Narita before I book again with QF on a direct flight.
Granted, aircraft have maintenance and other issues. Most people opt to put up quietly with inconveniences and consider the rare disruption to plans just part of life. But when those plans seem to be regularly disrupted, then patience gets frayed.
Granted, aircraft have maintenance and other issues. Most people opt to put up quietly with inconveniences and consider the rare disruption to plans just part of life. But when those plans seem to be regularly disrupted, then patience gets frayed.
It only had that low number on it as it was already delayed and a lot of pax moved to other flights. Loads northbound are fairly low at the moment. Different case southbound which is why the A380 had to get to LHR come what may. It operated empty out of SYD last night.
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Well, let's face it! Anyone with airline experience in Oz NEVER flys qantas. We all fly with reliable, efficient, friendly airlines from o/seas!
And very rarely do we have a complaint!
And very rarely do we have a complaint!
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Well, let's face it! Anyone with airline experience in Oz NEVER flys qantas. We all fly with reliable, efficient, friendly airlines from o/seas!
PARIS, Sept 28, 2009 (AFP) - An engine problem on a Singapore Airlines A380 superjumbo airliner was a "non-event" in technical terms, the chief executive of the company that built it said Monday.
Singapore Airlines said the plane carrying 444 passengers from Paris to Singapore was forced to return to the French capital on Sunday when the as-yet unspecified problem was detected two and a half hours into the flight.
Speaking in Paris, Louis Gallois, chief executive of Airbus manufacturer EADS, called the incident "a complete non-event".
"Engine failure on a four-engine aircraft does happen and nobody should think of it as a drama," Gallois told journalists. "In technical terms, it is not an event."
Singapore Airlines and Rolls-Royce, the British manufacturer of the engines, both said they were investigating.
One of your airlines Obie?
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Ngineer how does an avionics engineer change a hydraulic line any better than a mech engineer, Aircraft break and are delayed. Simple delay due to no parts available. united we stand brother.
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Emirates airs A380 concerns
On Dec 4, an electrical fault forced an Emirates A380 flight to New York to turn back, after passengers had already waited 14 hours while Emirates fixed a fuel-pump leak.
The electrical fault caused interior lighting and the digital entertainment system to malfunction.
Ref:Emirates airs A380 concerns - The National Newspaper
ANOTHER ONE OF YOUR AIRLINES OBIE :-)
On Dec 4, an electrical fault forced an Emirates A380 flight to New York to turn back, after passengers had already waited 14 hours while Emirates fixed a fuel-pump leak.
The electrical fault caused interior lighting and the digital entertainment system to malfunction.
Ref:Emirates airs A380 concerns - The National Newspaper
ANOTHER ONE OF YOUR AIRLINES OBIE :-)
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Obie,
Nice cultural cringe there, mate.
Ok, "let's face it", shall we? My most-recent Rat run was last month, 744 J-class; four days prior had been SQ A380 J-class.
Both were good, but I preferred the Rat and when I have the choice, will favour it again over SQ:
- QF had the more comfortable seat (without being so wide as to render the armrests redundant);
- QF seat had no nasty lumps when laid flat (unlike the SQ effort with a big ridge right under my hips);
- QF seat had more room for my feet when seat laid flat rather than that little pointy cubby thing on SQ; not built for us over 6';
- QF had better headphones and easier-to-use IFE;
- QF had tastier food with enough of all choices loaded (my BTC choice not having been loaded by SQ at their showpiece hub airport clearly threw the crew; they did not have a clue what to give me as it clearly wasn't covered in their procedures and they couldn't come up with something by themselves);
- QF wine selection was larger;
- QF service was from people who were actually able to hold a conversation and chat rather than looked scared when a punter actually spoke to them.
- QF departure was right on time and arrival was 2 mins late due ATC (so pretty close to 100% reliable and efficient);
- QF service was friendly but not obsequious;
- SQ has had issues with its 380s so maybe the reliability in this issue is more due to type teething troubles than the operator;
- SQ A380 was 9V-SKC and it looked like it needed more than a cursory clean since entering service 18 months ago - starting to get quite scuffed and a few of the plastic bits are starting to break. QF 744 was one of the Ugly Sisters but looked well maintained.
As to experience, I hope I can speak with a bit of experience here having travelled to well over half the UN membership, usually by air. The Rat is as good as many and far better than most.
Obie, your post is an insult to the thousands of hard-working Ratters who daily try, against their management's best efforts, to deliver good, safe, reliable air transport services.
Well, let's face it! Anyone with airline experience in Oz NEVER flys qantas. We all fly with reliable, efficient, friendly airlines from o/seas!
And very rarely do we have a complaint!
And very rarely do we have a complaint!
Ok, "let's face it", shall we? My most-recent Rat run was last month, 744 J-class; four days prior had been SQ A380 J-class.
Both were good, but I preferred the Rat and when I have the choice, will favour it again over SQ:
- QF had the more comfortable seat (without being so wide as to render the armrests redundant);
- QF seat had no nasty lumps when laid flat (unlike the SQ effort with a big ridge right under my hips);
- QF seat had more room for my feet when seat laid flat rather than that little pointy cubby thing on SQ; not built for us over 6';
- QF had better headphones and easier-to-use IFE;
- QF had tastier food with enough of all choices loaded (my BTC choice not having been loaded by SQ at their showpiece hub airport clearly threw the crew; they did not have a clue what to give me as it clearly wasn't covered in their procedures and they couldn't come up with something by themselves);
- QF wine selection was larger;
- QF service was from people who were actually able to hold a conversation and chat rather than looked scared when a punter actually spoke to them.
- QF departure was right on time and arrival was 2 mins late due ATC (so pretty close to 100% reliable and efficient);
- QF service was friendly but not obsequious;
- SQ has had issues with its 380s so maybe the reliability in this issue is more due to type teething troubles than the operator;
- SQ A380 was 9V-SKC and it looked like it needed more than a cursory clean since entering service 18 months ago - starting to get quite scuffed and a few of the plastic bits are starting to break. QF 744 was one of the Ugly Sisters but looked well maintained.
As to experience, I hope I can speak with a bit of experience here having travelled to well over half the UN membership, usually by air. The Rat is as good as many and far better than most.
Obie, your post is an insult to the thousands of hard-working Ratters who daily try, against their management's best efforts, to deliver good, safe, reliable air transport services.
