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Airservices: The CEO's New Organisation

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Old 1st Feb 2009, 07:33
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Airservices: The CEO's New Organisation

Many years ago, there was a CEO, who was so excessively fond of his new Organisation, that he spent all his money on travel.

He did not trouble himself in the least about his staff; nor did he care to go either to the workplace or the Government, except for the opportunities then afforded him for displaying his new Organisation.

He had a different tongue for each hour of the day; and as of any other Manager or CEO, one is accustomed to say, "he is sitting in meetings," it was always said of him, "The CEO is sitting in his office."

Time passed merrily in the large town which was his capital; strangers arrived every day at the Head Office. One day, two rogues, calling themselves consultants, made their appearance. They gave out that they knew how to restructure the Business of the most beautiful profits and elaborate structure, the Organisation manufactured from which should have the wonderful property of remaining invisible to everyone who was unfit for the office he held, or who was extraordinarily simple in character.

"These must, indeed, be splendid Organisation!" thought the CEO. "Had I such a Business Plan, I might at once find out what men in my realms are unfit for their office, and also be able to distinguish the wise from the foolish!

This Business must be restructured for me immediately." And he caused large sums of money to be given to both the consultants in order that they might begin their work directly.

So the two pretended consultants set up two workshops, and affected to work very busily, though in reality they did nothing at all. They asked for the most experienced staff and the purest Managers; put both into their own pockets; and then continued their pretended work at the empty office until late at night.

"I should like to know how the consultants are getting on with my business," said the CEO to himself, after some little time had elapsed; he was, however, rather embarrassed, when he remembered that a simpleton, or one unfit for his office, would be unable to see the document. To be sure, he thought he had nothing to risk in his own person; but yet, he would prefer sending somebody else, to bring him intelligence about the consultants, and their work, before he troubled himself in the affair. All the people throughout the organisation had heard of the wonderful property the business was to possess; and all were anxious to learn how wise, or how ignorant, their GM’s might prove to be.

"I will send my faithful old Manager to the Consultants," said the CEO at last, after some deliberation, "he will be best able to see how the business looks; for he is a man of sense, and no one can be more suitable for his office than he is."

So the faithful old GM’s went into the hall, where the Contractors were working with all their might, at their empty Offices. "What can be the meaning of this?" thought the old man, opening his eyes very wide. "I cannot discover the least bit of structure on the business." However, he did not express his thoughts aloud.

The impostors requested him very courteously to be so good as to come nearer their Business Plan; and then asked him whether the design pleased him, and whether the details were not very efficient; at the same time pointing to the empty pages. The poor old minister looked and looked, he could not discover anything on the business plan, for a very good reason, viz: there was nothing there. "What!" thought he again. "Is it possible that I am a simpleton? I have never thought so myself; and no one must know it now if I am so. Can it be that I am unfit for my office? No, that must not be said either. I will never confess that I could not see the plan."

"Well, General Manager!" said one of the Contractors, still pretending to work. "You do not say whether the strcture pleases you."
"Oh, it is excellent!" replied the old GM, looking at the Business Plan through his spectacles. "This structure, and the efficiencies, yes, I will tell the CEO without delay, how very beautiful I think them."

"We shall be much obliged to you," said the impostors, and then they named the different business units and described the responsibilities of the pretended structure. The old GM listened attentively to their words, in order that he might repeat them to the CEO; and then the Consultants asked for more money and time, saying that it was necessary to complete what they had begun. However, they put all that was given them into their bank accounts; and continued to work with as much apparent diligence as before at their empty business plans.

The CEO now sent another Manager of his office to see how the men were getting on, and to ascertain whether the plan would soon be ready. It was just the same with this gentleman as with the GM; he surveyed the plans on all sides, but could see nothing at all but the empty pages.
"Does not the business plan appear as detailed to you, as it did to my General Manager?" asked the Consultants of the CEO's second Manager; at the same time making the same gestures as before, and talking of the design and structure which were not there.

"I certainly am not stupid!" thought the manager. "It must be, that I am not fit for my good, profitable office! That is very odd; however, no one shall know anything about it." And accordingly he praised the Plan he could not see, and declared that he was delighted with both detail and structure. "Indeed, please your Chief Executive," said he to his leader when he returned, "the Plan which the consultants are preparing is extraordinarily magnificent."

The whole organisation was talking of the splendid business plan which the CEO had ordered to be written at great expense.

And now the CEO himself wished to see the costly business plan, while it was still with the Consultants. Accompanied by a select number of Managers of the AWB, among whom were the two Managers who had already admired the plan, he went to the crafty consultants, who, as soon as they were aware of the CEO's approach, went on working more diligently than ever; although they still did not add a single word through the document.

"Is not the work absolutely magnificent?" said the two Managers of Canberra, already mentioned. "If your Chief Executive will only be pleased to look at it! What a splendid design! What glorious details!" and at the same time they pointed to the empty pages; for they imagined that everyone else could see this exquisite piece of a document.

"How is this?" said the CEO to himself. "I can see nothing! This is indeed a terrible affair! Am I a simpleton, or am I unfit to be a CEO? That would be the worst thing that could happen--Oh! The Business Plan is magnificent," said he, aloud. "It has my complete approbation." And he smiled most graciously, and looked closely at the empty pages for on no account would he say that he could not see what two of the Managers of his Office had praised so much. All his retinue now strained their eyes, hoping to discover something on the looms, but they could see no more than the others; nevertheless, they all exclaimed, "Oh, how brilliant!" and advised his Chief Executive to have some new Organisational Restructure made from this splendid document, for the new Minister. "Magnificent! Brilliant! Excellent!" resounded on all sides; and everyone was uncommonly gay.

The CEO shared in the general satisfaction; and presented the consultants with the riband of an order of Australia, to be worn in their button-holes, and the title of "Airspace Consultants."

The rogues sat up the whole of the night before the day on which the presentation was to take place, and had sixteen lights burning, so that everyone might see how anxious they were to finish the CEO's new Business Plan. They pretended to roll the paper off the printers; cut the air with their scissors; and type with computers without any keyboards in them. "See!" cried they, at last. "The CEO's new Organisation is ready!"

And now the CEO, with all the grandees of his Head Office, came to the Consultants; and the rogues raised their arms, as if in the act of holding something up, saying, "Here are your Managers tasks! Here is the schedule! Here is the Business Plan! The whole Document is as light as a cobweb; one might fancy one has nothing at all, when holding it; that, however, is the great virtue of this delicate document."
"Yes indeed!" said all the Managers, although not one of them could see anything of this exquisite document.

"If your Chief Executive will be graciously pleased to change your Organisation, we will present the new business plan, in front of the Board."

The CEO was accordingly proud, and the rogues pretended to array him in his new business plan; the CEO turning round, from side to side, before the Board.

"How splendid his Chief Executive looks in his new Organisation, and how well it works!" everyone cried out. "What a design! What structure! These are indeed magnificent plans!"

"The canopy which is to be borne over your Chief Executive, in the Media presentation, is waiting," announced the chief media spokesman of the networks.

"I am quite ready," answered the CEO. "Does my new Organisation Work well?" asked he, turning himself round again before the Board, in order that he might appear to be examining his great business plan.

The Managers of Canberra, who were to carry the CEO’s document looked about on the paper, as if they were lifting up the pages of the plan; and pretended to be carrying something; for they would by no means betray anything like simplicity, or unfitness for their office.

So now the CEO walked under his high canopy in the midst of the Government, through the streets of Canberra; and all the people standing by, and those at the windows, cried out, "Oh! How brilliant are our CEO's new Organisation! What a magnificent plan there is for the business; and how efficient the structure!" in short, no one would allow that he could not see these much-admired Organisation Business Plan; because, in doing so, he would have declared himself either a simpleton or unfit for his office. Certainly, none of the CEO's various plans, had ever made so great an impression, as these invisible ones.

"But the CEO has no plan at all!" said a Controller.

"Listen to the voice of innocence!" exclaimed his Line Manager; and what the controller had said was whispered from one to another.

"But he has no plan at all!" at last cried out all the staff. The CEO was vexed, for he knew that the people were right; but he thought the procession must go on now!

And the Managers of Canberra took greater pains than ever, to appear holding up a business plan, although, in reality, there was no Plan at All.
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Old 1st Feb 2009, 10:31
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Nice first post
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Old 1st Feb 2009, 12:06
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Analogies

I still cant get over the fact that the airlines haven't woken up. This will eventually cost them LOTS of money.
It's a bit like the refuelling company telling the airlines that they can no longer order fuel by the kilo- each aircraft must be fully filled at each re-fuelling. The reason- they have trained a monkey to do it and the airlines will benefit from the reduced cost of paying the monkey instead of a person to do the re-fuelling. Of course, the monkey cant do the job as well as the person, hence the full tanks. Nobody bothers to work out that the miniscule amount saved in the pay differential between the monkey and the person will be far outweighed by the cost of carrying full tanks all around the place. But the main beneficiary of this scheme- the fuel company- is very happy with the arrangement.

Maybe the 'fuel company' knows, but they are so ethically-challenged that they press on anyway?
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Old 2nd Feb 2009, 00:50
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The thing that amazes me is that the papers - who admittedly seem to be on AsA's side - all 'beat-up' the prospect of stop work meetings being the only outcome of the ballot.

Considering the number of shifts unable to filled in advance in the published roster - BEFORE ANY ONE GOES SICK - a ban on overtime would be enough to show just how badly understaffed we are.
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Old 2nd Feb 2009, 02:49
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Interesting times here in Mexico (south of the border).
Rumors abound about a management structure reshuffle. Looks like they have decided to reinstate the Centre Manager position, amongst other personel changes.
Story goes the higher echelons have decided that they need someone to oversight the centre when the excrement hits the air circulator after the ballot. Seems that SDE has created some impenetrable silos (surprise, surprise!!) and it would be every man for himself amongst 3rd levels when overtime bans (i agree, no need to do anything else) kick in.

Down side - if the rumors are true, it is not the cream that will float to the top this time. Only yes-men and syncophants need apply.
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Old 2nd Feb 2009, 03:35
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Robbovic,

Down side - if the rumors are true, it is not the cream that will float to the top this time. Only yes-men and syncophants need apply.
I'm sorry, when was there a time when that wasn't the case????!
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Old 2nd Feb 2009, 03:53
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BF

Yeah, what was i thinking!! Off the doggo and not myself yet.

Cockroaches and AsA managers - survivors all!!
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Old 2nd Feb 2009, 04:41
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The extra layers of management are there to insulate the senior managers from any requirement to know what's happening at the coalface.

Of course the best way to reduce costs and improve efficiency is to remove as many layers of managers as possible - which is easily doable if you put people with technical competence in the senior management positions.
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Old 2nd Feb 2009, 09:32
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Shouldn't they announce the canning of SDE and the dismissal of TFN before they restructure again ?

Or is this just a pre-restructure restructure? After all, it has been weeks since the last restructure (that one is finished, right?)
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Old 2nd Feb 2009, 11:45
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This was posted somewhere earlier, says a bit...

Manager ATM Planning & Capability
Manager, Ernst & Young
ATM Capability Manager - National ATC
NOC Optimisation Manager
Business Support Manager
Resource Planning and Rostering Manager
Manager, Business Support
National Operations Centre and CTMS Manager
Program Manager, National Operations Centre (NOC)
Manager, Upper Air Weather Service
NTMP Project Manager
Regional AIM Manager
Manager, Operations Support
National Manager AIS
ATC Projects Implementation Manager
Tower ATC Support and Procedures Manager
National ATC Systems Manager
Operations Manager – Systems
Manager AusFIC
Standards Improvement Manager, ECS
Standards Improvement Manager UAS/RS
Manager, Regional Airports
Relationship Manager

Manager ASEAN Relations
Manager, Contract Management & OCR Accounts
Contracts Manager
Group Operations Manager
Business Services Manager
Manager - Marketing & Relationship Development
Bids and Analysis Manager
Northern Asia / GNSS Sales Manager
National / Defence Sales Manager
PNG Country Program Manager
ITSAP Project Manager
Manager Neighbourhood Capability Development
Project Management & Aviation Solutions Manager
Manager Project Delivery and Aviation Solutions
GBAS Project Manager
Minor Projects Service Delivery Manager
Defence Technical Contract Manager
Product Commercialisation & Aviation Solutions Manager
Enterprise Risk Integration Manager
Manager, Compliance
Manager, National Property
Property and Infrastructure Manager
Facilities Manager
Manager, Property Management
Manager Property Operations
Property Manager
Manager, Security
Manager, Shared Services
Credit Manager
Manager, Operations and Initiatives
Records Management Unit Manager
Manager Airline Relations
Manager, Airport Relations
Defence Relationship and Planning Manager
Defence Relationship Manager
Manager - Environment and Climate Change
Manager Public Affairs
Manager for Regulatory Reform and Business Information
Environment Manager
Manager Business Integration
Accounting Operations – Manager
Business Performance Manager
Manager Corporate Accounting & Policy
Accounting Operations Manager
Financial Accounting & Policy Manager
Manager, Treasury
Manager Taxation
Treasury Operations Manager
Manager Financial Strategy
Strategic Support Manager
Corporate Planning Manager
Business Analysis Manager
Business Planning Manager
Manager Pricing and Revenue
Manager Group Finance
Finance Manager - Corporate Initiatives
Finance Manager – ARFF
Finance Manager – ATC
Finance Manager - Head Office
Finance Manager - Performance Improvement
Finance Manager – TAS
Manager, Procurement & Corporate Efficiency
Advisory Team Manager
Manager, Change Management
Manager Training
Delivery Manager
Design Manager
Planning & Forecasting Manager
Simulator and Support Manager
Manager, People Services
Manager, People Strategy
Human Factors Manager, Operations
Manager Human Factors and Analysis
Human Factors Manager - Research and Design
Manager, Crisis and Continuity Planning
Manager Safety Enhancement and Development
Safety System Manager
Operational Risk System Manager
Workplace System Manager
Manager Safety Programs / CEO Airservices Pacific
Safety Analysis Manager
Northern Safety Programs Manager

Safety Program Identification & Development Manager
Safety Promotions Manager
Southern Safety Programs Manager
Manager, Safety Services
Documentation Services Manager
Northern Safety Services Manager
Southern Safety Manager
Branch Manager, Service Integrity
Engineering Integrity Manager
National Document Manager
Operational Integrity Manager
Regulatory Services Manager
Regulatory Compliance Manager
National Licensing Manager
Manager Strategic Planning
Manager, Intellectual Property
Manager Priority and Coordination
Manager, Business Strategy
Manager Strategy
Branch Manager - Aviation Business Systems
Airways Information Technology Manager
Business Systems Manager
Eurocat Manager – ABS
Infrastructure Services Manager
Test Manager
Manager, Facilities Management Services
Manager, Adelaide FMS
FMS Manager Brisbane Region
Manager, Canberra FMS
FMS Regional Manager Cairns
Manager, Melbourne FMS
Manager, Perth FMS
Manager, Sydney FMS
Technical Manager
Manager, Technical Support FMS
Branch Manager, Planning and Integration
Manager, Asset Lifecycle
Manager, Communications PI
Frequency Spectrum Manager
Manager Information Technology
Manager, Infrastructure
Manager Navigation & Surveillance
Operations Manager, Planning and Integration
Manager, Planning PI
Manager: Information Communication Technology (ICT) Planning
Installation Manager
Procurement and Contracts Manager
Engineering Manager Electronics & Communication

Manager, Project Delivery
Project Manager NTP
Program Manager, Airports and Surveillance
Contracts Project Manager
Project Manager – TEDP
Senior Project Manager - NationalTowers Program
Manager, Resourcing Capability and Asset Services
Laboratory Manager
NTP - Tower Technology Project Manager
Manager, Contract Support
Manager, Contracts
Project Manager, Software and DDID Services
Project Manager – Communications
Business Analyst/Project Manager
Project Manager - TINR Satellite Project
Project Manager TiNR Pilot Network
Manager, TAS Support
Branch Manager, System Operations
Quality Systems Manager
Business Engagement Manager
SO Operations Manager
Service Desk Manager
Manager, Project Performance and Review
each by what, 160k?
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Old 2nd Feb 2009, 13:26
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Finance Manager - Performance Improvement
WTF........
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Old 2nd Feb 2009, 17:37
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Manager Strategic Planning

and

Manager, Business Strategy

and

Manager Strategy





Here is a strategy. Staff correctly to deliver the actual thing that Airservices does...... Air Traffic Control.

That will be $600K thank you.
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Old 2nd Feb 2009, 20:28
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Manager, Asset Lifecycle
What does this guy do??


Coal Face Worker: 'Excuse me manager, how long will this thing last?'

Manager: 'let me know when it's broken and i'll tell you then."
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Old 2nd Feb 2009, 21:45
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Having just seen the new structure, I am afraid any hope of a change in direction has gone. One of TFNs chief bum sniffers has been anointed as the virtual Melbourne Centre manager. A leading light in the recent CA "negotiations", he is unlikely to have any sympathy for controllers in the current climate.
A lot of the other jobs seem to have gone to drooling tail waggers and game show hosts as well.

Oh well - back to my retirement planning.
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Old 2nd Feb 2009, 21:58
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Hempy,
You may have missed a few, bearing in mind that Manager-People and Change(HR) stated that the Leaders Leading course had been delivered to 400 senior mangers.
Not bad, just over 3000 staff (800 controllers, 600 firies) led by 400 senior managers. An 8-1 ratio, not forgetting that we have around 100 Frontline Managers just in ATC.
I used to chuckle when I saw the cartoon with 7 managers and 1 crew in a rowing eight, with the managers scratching their collective heads as to why they weren't winning. I think we are going for 8 managers.
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Old 2nd Feb 2009, 22:32
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max1, not my list, but from the original post;
list does not include GM's, ATC ALM's, ARFF, Project Managers (20-30), "analysts", "advisors" or "team leaders".
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Old 2nd Feb 2009, 23:23
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Seriously. Three major restructures in as many years. How many are you permitted before the appropriate people start asking the question "do you have ANY idea what the fluck you're doing?!?"
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Old 3rd Feb 2009, 02:17
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Could someone put up the details of the new structure for us who are unable to access Avnet please? And a PM would be great with some names of the ML Centre positions 'winners'.

Cheers,

NFR.
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Old 3rd Feb 2009, 06:57
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G'Day 'Sunfish',
Re;
"Of course the best way to reduce costs and improve efficiency is to remove as many layers of managers as possible - which is easily doable if you put people with technical competence in the senior management positions. "

Yep! A PROVEN formula!
That is precisely what happened to the ole' Flight Service' heirarchy in its 'downsizing' days....

The middle managers were made redundant, got the 'golden handshake', OR RETURNED TO 'THE FLOOR' - read console - and actual day to day management passed on to the 'on the floor' working staff, who actually managed - and reported to ONE manager above!!

THAT LIST IS "A M A Z I N G ".............
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Old 3rd Feb 2009, 12:36
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This restructure is not TFNs, it is JH (GM ATC) restructuring the ATC area.

I think to his credit, JH has worked out that Russells and the GSHs restructure was an unwieldy load of crap. He is now in the unenviable position of trying to unwind some of it without showing up the faults in TFNs grand design.

I reckon he would like to take it back to the old Team Leader structure where they were required to hold traffic endorsements. Unfortunately for JH this would be a big slap in the chops for TFN and co. and he is unable to wind it back in one foul swoop without embarrassing his boss, and maybe waking up the Board.

This is office politics at its worse, we have service interruptions and delays due lack of staff, but can't move some way towards fixing it without someone losing face and/or maybe his job.

Having been around for quite a few of these now, it is interesting watching the cycles. What is not interesting is watching the waste of money.
There goes Flight Service, sit here for a while, and along comes Regional Services.
The Towers become a separate Business Unit, (wait for it) the Towers are back under the same umbrella. Wait for it, they've split the Towers off again.
They split the J curve up into CS-BN, BN-SY, SY-ML, ML-AD, 18 months later we're back to CS-SY, SY-AD. Don't forget we need new managers everytime, bring in Mercer (the crowd management hire to tell them how much MORE money they are worth) to up the salaries to get the 'best' (same old faces) managers, and get on with the 'new' restructure that will position us for the future, again. Repeat ad nauseum.

Meanwhile, whatever controllers are left can continue bringing in the 95% of revenue that pays for these restructures. Whilst not getting simulator training and not getting replacement controllers to fill those that are leaving.

Bloody good system that, maybe I should just start talking corporate speak and get on the gravy train. I have been in meetings with these people and am eternally grateful for Australias strict gun laws. There are some good ones but there are a hell of a lot more Oxygen Thieves.
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