Qantas Execs to spend time at the coalface
Join Date: Jun 2008
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I think Joyce's Idea is excellent. One of the biggest problems Dixon had, was his inability to come down and see personally what we do on a daily basis. This rubbed off on those under him.
All I ask Mr Joyce, is that you send David Cox to us for toilet tank removal / installation! Better still, just so that he has a complete overview of the entire process, maybe he could get involved with the utilities personnel, assisting them with the steam cleaning of the tanks!
PS. He is welcome to borrow my tools although, I do not have a stapler to carry out his required "top tier" quality of maintenance.
All I ask Mr Joyce, is that you send David Cox to us for toilet tank removal / installation! Better still, just so that he has a complete overview of the entire process, maybe he could get involved with the utilities personnel, assisting them with the steam cleaning of the tanks!
PS. He is welcome to borrow my tools although, I do not have a stapler to carry out his required "top tier" quality of maintenance.
Join Date: Oct 2007
Location: gold coast QLD australia
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Ok, lets help Joycey on this. One week on the "honey truck" for DC (toilet dumping) For Borgetti, one week on the sales desk at SYD, for the CP one week as as S/O on a SYD/MEL/SYD/MEL/CHC/MEL/SYD/CHC/MEL run, Ditto the boss CSM (in cattle class) For the boss duty Engineer, the wheel bay for you, For the boss cleaner, the dunnies in H131/275, now can you imagine the changes after that? For all middle management, get out of your little offices, where you are all busy building little empires, and out into the hangers, to the terminals, into the canteens, (no smoked salmon on rye with truffle oil and carraway seeds here) and onto to the baggage complaints desk, and for all on sick leave with "bad backs" its the bag snatching dept for you. Do you want to see a airline turn around in 2 weeks, its that easy!
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Join Date: Aug 2005
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A couple of possibilities here.
First,this is a really good idea to show some people who have no idea of what we do, the problems we cop everyday.
Or AJ is smarter than GD and we are going to see more spin than in a cricket match with Shane Warne.
First,this is a really good idea to show some people who have no idea of what we do, the problems we cop everyday.
Or AJ is smarter than GD and we are going to see more spin than in a cricket match with Shane Warne.
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Yeah I have mixed feelings about this one. Is it going to be all talk and no action?
I mean it's not a bad idea to get the managers on the coalface providing:
1. it's not just a fleeting visit
2. they actually absorb what's happening
3. they actually take action to fix the problems rather than covering them up
In my experience when you have managers with vested interests (eg bonuses or whatever) to look after, you can show them all the problems in the world first-hand at the "coalface" but those issues will still magically disappear into the bottom of a filing cabinet at some point.
I mean it's not a bad idea to get the managers on the coalface providing:
1. it's not just a fleeting visit
2. they actually absorb what's happening
3. they actually take action to fix the problems rather than covering them up
In my experience when you have managers with vested interests (eg bonuses or whatever) to look after, you can show them all the problems in the world first-hand at the "coalface" but those issues will still magically disappear into the bottom of a filing cabinet at some point.
Join Date: May 2008
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Dear Mr. Joyce if you are serious about making Qantas a world class airline the best thing would be to fly every qantas staff member and cabin crew to London on Singapore Airlines
and return on Qantas
. Even the thickest parochial qantas/australian 
employee will then understand what is required of them.
and return on Qantas. Even the thickest parochial qantas/australian employee will then understand what is required of them.
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Dear Mr. Joyce if you are serious about making Qantas a world class airline the best thing would be to fly every qantas staff member and cabin crew to London on Singapore Airlines and return on Qantas. Even the thickest parochial qantas/australian employee will then understand what is required of them.
It really was a pity that the sale to Macquarie bank did not take place,
Join Date: Jun 2005
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Stallboy,
well yes, they may be the worlds best airline [or not?]
But I bet the Singapore Airlines cabin crew's name badges are not placed as precisely as ours are.
Especially on the Dugong!!!!
well yes, they may be the worlds best airline [or not?]
But I bet the Singapore Airlines cabin crew's name badges are not placed as precisely as ours are.
Especially on the Dugong!!!!
Join Date: Aug 2008
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I fear everybody has overlooked the possibility that any or all these "exec's' that visit the coalface will have any ability to see, let alone understand what is going on.
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Or another way of preserving one's jobs in the current state of affairs. The new man is set on cost cutting so more staff cutbacks perhaps. Manager bread rolls NSW becomes manager customer affairs?
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I would like to see one of the Executives, at Sydney International Terminal ahout 2 A.M. or 3 A.M, in the middle of winter, when the rain is coming down in bucket loads and you are wishing you are home in bed. I would give them the job of changing #4 rear or #5 rear brake and see how they like that !! The rain runs inboard and aft on the wing and dumps at the spot where the brake change is taking place. Maybe the cold shower will give them a better appreciation of the efforts that the engineers make !!
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Something wrong with a Airline, Stallboy, that fires any cabin crew over 35, regardless of their ability, looks, or experience. Its descrimation at its worst, and shows SQ believes more in appearances than reality. Not for me.
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I would like to see the 'execs' explaining to irate pax why they can't bring that 3rd large (not to mention overweight) piece of hand luggage on board the a/c. And then help the cabin crew on the 737's find room to stow said hand luggage. Searching, searching, every overhead locker being opened and then closed. Nope no room in this one! Finally find room above row 28, and pax is seated in row 7. And no the cabin crew can't bring your bag to you as you wish to disembark quickly. You will have to wait until all pax have nearly disembarked so we can leave our door and then return your luggage!! And 'exec's take note "delays" should not be worn by cabin crew for trying to find room for the copious amounts of luggage brought on to the a/c
.
.
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I think Mr Joyce is onto something and should be congratulated for even trying to turn around his management team in the eyes of their co-workers. You guys running around knocking him before he's even had a bloody chance to try it need to go get another gig!
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You guys running around knocking him before he's even had a bloody chance to try it need to go get another gig!
If you read the previous posts you will find that probably the majority agree that the suggestion of AJ is a good one..
However,if you are or have been an employee under Darths reign you would understand the degree of skepticism that exists.Only time will tell whether AJ is the real deal or just another metaphorical leader....
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We'll see
Been trying to get our local manager to genuinely visit the coal face particularly on night shift for the best part of three years with no joy.
Difficult to accept said manager pontificating about shift patterns, fatigue ra ra ra all the while playing around with staffs' livelihoods by changing or threatening to change their shifts in the name of getting his bonus when the man has never worked anything other than day shift MON to FRI his entire career.
So I applaud you AJ for your initiative, just make sure you push down all the way along the management chain!
Difficult to accept said manager pontificating about shift patterns, fatigue ra ra ra all the while playing around with staffs' livelihoods by changing or threatening to change their shifts in the name of getting his bonus when the man has never worked anything other than day shift MON to FRI his entire career.
So I applaud you AJ for your initiative, just make sure you push down all the way along the management chain!
