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EK ups the ante as QF and SQ drive the knife deeper.

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EK ups the ante as QF and SQ drive the knife deeper.

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Old 23rd Mar 2006, 10:07
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EK ups the ante as QF and SQ drive the knife deeper.

A little news that may be of interest you guys and gals from the land of people that send you the SLF is that Emirates has as of 01 April redesignates their fuel levies as "Q" taxes, which are therefore in the fare calculation rather than a bolt on charge.

In simple terms this means that these taxes are commissionable at 9% to the agent which makes EK doulbly attractive to sell when you consider QF on the same day reduces their up front pay to 5% with fuel taxes hidden in the taxes and no pay for collecting them. SQ is shortly to follow down to 5% with a similar fuel surcharge policy.

We will as of 01 April need to add a fee for service to QF lnternational services as we do to QF domestic/trans Tasman and New Cal flights now in order to maintain something close to decent returns on gross SQ fares and all QF fares. I personally hate doing this as it is in fact a non ratified fare increase.

I was called by a journo today who advised me after we started chatting that the individual franchisees of one of the majors (Scurvy World Travel) were planning a major boycott of QF sales. For what period I am unaware,but considering my small Jetset operation redirected around $220,000 onto codeshares on the same aeroplane away from the rat over a period of around 6 weeks, consider the carnage caused to cash flow if a whole group or number of groups did this to QF for just one week.

I feel if this boycott goes ahead that it may well gather momentum, not through the franchisors as they dont care what happens to commission rates just so long as they have their slice of the action protected, but from the coal face.

QF may well rue the day they messed with Travel Agents - not to mention LAMEs, accounting staff, Pilots, Cabin crew and all the people that make up what we used to know as an Airline industry.

I will keep you posted for the next episode - The Empire (or is that Emirate?) Stikes Back.

Sell those QF shares - now!!

Best all

EWL
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Old 23rd Mar 2006, 15:09
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EWL - can see your point but when are the regulators going to get tough with this stuff. There's no such thing as a "surcharge". There are costs and there are taxes i.e. government. No other service I can think of gets away with "surcharges". It should not be within QF's discretion to play this game.
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Old 23rd Mar 2006, 20:43
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East West Tropo,
Sounds like 89 all over again
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Old 23rd Mar 2006, 23:39
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There are costs and there are taxes i.e. government. No other service I can think of gets away with "surcharges". It should not be within QF's discretion to play this game
MarkD is 101% correct. The price of fuel is no different from any other cost that an airlines incurs in producing a seat and providing the transportation. Fares should rise and fall in line with those costs. However, an upside for consumers with pesky surcharges is that when the costs that result in the surcharges fall, i t is easy to demand that the surcharge be withdrawn as the need for it has disappeared. But when you hold market superiority, as Qantas does, and when you operate in land that has a tootheless tiger for a regulator, as does Australia, anything goes.
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Old 24th Mar 2006, 01:59
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Sell those QF shares - now!!
In your dreams EWL. Good dividends and Dicko appears to be structuring for further profits.

As for the QAN share par value, only the day trader would be worried about that !
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Old 24th Mar 2006, 04:51
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No other service I can think of gets away with "surcharges".
Try buying a set of tyres for your car.

There is the price of the tyre plus:-

*Balancing
*New valve
*Tyre recycle/disposal



When you register your car there is:-

*Registration
*CTP Insurance (3rd party)
*An Administration fee
*An inspection fee


K
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Old 24th Mar 2006, 08:24
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Living in the past again Kanga, in the days when TJA was indeed a lovely noisy 3 Holer, any fare increase for fuel price, labour costs or the price of olives in Namibia went through vigorous Government scrutiny. They used to use very intense scutes as well as I can recall a few that were knocked on the head.

Now we have the ACCC - ho bloody hum!!

The only danger from this alleged watchdog is if you are susceptible to being gummed to death.

What is really getting up my beak is Dicko and Rat Inc refusing to remunerate outside contractors (us leeches) at a reasonable rate for doing work that QF is in no way equipped to handle without employing more staff that management does not want in the first place. So we must now relay the extra cost back to the poor passenger so they have to pay for our time.

The alternative is do it yourself on a non secure QF website and hope you do not send your credit card details by proxy to some scammer in Malaysia or take your agents offer of a better value non surcharged quality alternative airline.

Just this week 2 passengers (QF Club) elected to fly EK to London J class. $5300.00 plus 305.00 in taxes return as opposed to $8626.00 inc taxes on QF. Nearly $3000.00 per person difference with one extra stop (SIN) and lounge access. The stop in dxb can be lost for about $1200.00 extra. Are they not playing into the hands of the powerful opposition, and indeed do they care?

Ah well - we soldier on regardless while the poor SLF pays more or gets their Gold status with EK.

Best all

EWL
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Old 26th Mar 2006, 00:24
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Hi EWL
Just like to tell you our recent experiences with QF, BA & AA
We travelled QF & BA mainly and AA on domestic american flights
We booked through my local **ight Centre
Where ever possible she put us on a BA flight number even though we were travelling on a QF aircraft, there was no price difference so we didn't mind.
The difference in the quality of products and services was substantial, from Syd to Hkg was on QF and the IFE was great service was consistent, food well it was ok.
From Hkg to Lhr on BA was a bad start with a 1am departure leaving just before 3am cause of engine problems. This didn't inspire alot of confidence, then we got airborne and they served some dinner quite nice and took them over an hour to get the IFE going cause it kept breaking, luckily i'm the minority who can sleep on an aircraft and woke 10 hours later somewhere over europe. Their FA's could never do enough for everyone they were great.
But I think we got one of the most tired aircraft in their fleet. Me and my partner are by no means big people i'm 6,3 75kg partner 5,7 68kg shhh and I was hitting the arm rests on both sides and my partner was just shy of them, they were noticably narrower seats than QF.
The flight to JFK was good on time and everything worked great FA's again same seats though
We had 4 flights internally on AA and this was an experience to say the least.
After getting "Randomly " selected for the full screening for our flight to Orlando, funny enough of the 14 people in our line there wasn't one Yank. We watched an american in the normal line open his bag for the officals in line next to us and pull out a real bow and arrow set !!! what was laughable was they inspected it and let him through, they proceeded to check our bags and confiscated my gillette razor !!. I proceeded to point out to the the woman inspecting us that a guy with a bow and arrow went through and your taking my razor she said "I can't comment".
The AA flights were very nice seats wide and the most leg room we thought of any, but the service or lack there of was shocking. Drinks were free on our flights but any snacks or meals had to be bought. The FA's were just plain rude and disappeared in no time, this wasn't a one off it was all 4 flights.
After AA it was a relief to be boarding a QF flight back home to Sydney their not the best but they've always been fairly consistent good quality for us.
Some of the disappointing things we didn't realise to afterwards was that because our agent booked BA whereever possible we only earn't 0.25 points per mile rather than 1 on a QF flight number, and we received no points for american even though their in one world. By the end of the trip we ended up with under half we thought we would.
But all in all it was a brilliant holiday our first one, but has given us some food for thought and we'll be a bit wiser about booking our next trip.
Cheers
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Old 26th Mar 2006, 00:29
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Well I guess you learned not to trust travel agents then!
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Old 26th Mar 2006, 03:21
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Good call EBD!! I wouldn't trust me either

Surmount - the reason you were booked on the BA side of the codeshare would either be availability of subset classes (unlikely as the same system is used by both and I believe the inventory is transparent) or FC gets a higher override on the BA flight number and are instructed to sell that flight number (more than a little likely).

No points on AA would be brain fade and not cross loading your FF number to all carriers. BA reads off the QF load, but AA lives in a whole differnt system so unless the operator knows how to crossload AA would be unaware.

Send QFFF your AA boarding passes and keep copies.

Regards

EWL
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Old 26th Mar 2006, 03:59
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Originally Posted by Eastwest Loco
No points on AA would be brain fade and not cross loading your FF number to all carriers. BA reads off the QF load, but AA lives in a whole differnt system so unless the operator knows how to crossload AA would be unaware.
Send QFFF your AA boarding passes and keep copies.
Regards
EWL
EWL - there are some QF FF rules about crossing the pond (the Atlantic one that is) whereby they make it very difficult to get points for AA flights depending on how/where/by who you arrived in the US. Never understood it in the whole 'oneworld' thingy but have been caught out before.
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Old 26th Mar 2006, 04:20
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You are correct UTR. Atlantic BA/AA get finicky about who/where/when.

These were apparently internals, so points would be accrued - if the number was cross loaded.

Best

EWL
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Old 26th Mar 2006, 09:23
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Hi EWL

Yes all the AA flights were domestic flights, shall send FF our boarding passes, Thanks for the help

Cheers
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Old 13th Apr 2006, 03:58
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Most Travel Agents are like Financial Planners. They steer you towards the highest commission and kick back payers with little else considered.
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Old 13th Apr 2006, 09:02
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772

No doubt you are correct in some instances. Blight Centre as a generalisation is a case in point. They sell and push what they are told to as their salary is affected in a major way by following Company line.

In a small city such practises work. Once only, and then you never see that client again which is totally counter productive.

The best approach is sell the client what is cheapest, available and serves their needs.

Most is a gross overcall 772 - sort of like saying that most married Boeing Captains would do a wheels up on the first available F/A on an overnight away from home. Some would, some wouldn't.

I have made bookings for PPRuNers on many occasions now and hope they all feel they got the best possible deal, not what made me the alleged big bucks. That was and is my way of doing business and it will stay that way.

Best regards

EWL
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Old 13th Apr 2006, 12:17
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Originally Posted by Surmount
Syd to Hkg was on QF and the IFE was great service was consistent, food well it was ok.
From Hkg to Lhr on BA was a bad start
I flew the same flights on QF/BA as you mentioned here.... and I'd have to say, I completely agree with your comments. I felt the same way.

(Yes, I am Qantas staff, but no, I am not biased... have flown CX many times and found them to be well ahead of QF for service).
 

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