Shame Qantas Shame
Moderate, Modest & Mild.
The quantities I'm talking about would be going (in and) out in TRUCKS, schnauzer, not bags.
A positive suggestion, Captain Q - start with a full check of catering...that the stuff that is being ordered and paid for, is actually being delivered, first to QANTAS, and then to the aircraft.
Use independent investigators - if theft is going on, on a large scale then there is likely to be a number of people involved.
IF all of that checks out okay, then obviously the quantities being supplied are INSUFFICIENT!
A positive suggestion, Captain Q - start with a full check of catering...that the stuff that is being ordered and paid for, is actually being delivered, first to QANTAS, and then to the aircraft.
Use independent investigators - if theft is going on, on a large scale then there is likely to be a number of people involved.
IF all of that checks out okay, then obviously the quantities being supplied are INSUFFICIENT!
Join Date: Apr 2003
Location: Where people don't care
Posts: 210
Likes: 0
Received 0 Likes
on
0 Posts
Executive buy-up?
Maybe the bar shortages were the result of a buy-up by Qantas executive staff. A very jealously guarded perk not known by many is that enjoyed by all Executive staff that allows them to buy wine, liqour and beer (all classes) from catering at very discounted prices.. There is no limit to their avarice.. 
Join Date: Feb 2004
Location: Out there somewhere
Posts: 59
Likes: 0
Received 0 Likes
on
0 Posts
It is always easier to blame someone else, I would welcome an investigation then I and others could tell all.
Why is one flight good for pax's and another not? The one thing that changes is the crew, and unfortunately for those who want to do the right thing, those who don't, drag us all down.
Why is one flight good for pax's and another not? The one thing that changes is the crew, and unfortunately for those who want to do the right thing, those who don't, drag us all down.
DEFCON 4
From the SQ website re flight attendant's salaries:
This works out to be roughly A$33,600 per annum pre tax INCLUDING ALLOWANCES. Most QF F/A's would be at least 30% up on that - heading up to comfortably double for a F/A -even triple for a senior CSM or Line Manager. Some of your senior colleagues (beyond 2000 trip for eg.) would come close to that in allowances alone.
The point you blindingly miss is that QF Flight Attendants are paid more than any other Asian flight attendants you care to mention. Convert numbers into any common currency and I guarantee it would cost TG or SQ less in wages to put 20 crew on a 747 than it costs QF to put 14 on there.
Salaries are in line with the cost of living in Australia, I grant you. However, QF is competing against airlines with a much lower cost base. GD can see this is a place where he can cut costs and will do so ruthlessly. Simply saying "We're not overpaid" is no defense against that. It's time for you, collectively, to pull your heads out of the sand and recognise what you're up against.
From the SQ website re flight attendant's salaries:
salary and allowances of about S$3,500 a month
The point you blindingly miss is that QF Flight Attendants are paid more than any other Asian flight attendants you care to mention. Convert numbers into any common currency and I guarantee it would cost TG or SQ less in wages to put 20 crew on a 747 than it costs QF to put 14 on there.
Salaries are in line with the cost of living in Australia, I grant you. However, QF is competing against airlines with a much lower cost base. GD can see this is a place where he can cut costs and will do so ruthlessly. Simply saying "We're not overpaid" is no defense against that. It's time for you, collectively, to pull your heads out of the sand and recognise what you're up against.
Join Date: Jul 2004
Location: Land Down Under
Posts: 174
Likes: 0
Received 0 Likes
on
0 Posts
Socks/Direct any where
Socks Ol' Buddy:Put Up or Shutup!
Direct anywhere: How much does the CEO of SQ earn?
How much does an SQ Captain Earn?
Direct anywhere: How much does the CEO of SQ earn?
How much does an SQ Captain Earn?
Last edited by argusmoon; 24th Feb 2005 at 02:49.
Join Date: Nov 2001
Location: Bundeena(AUSTRALIA)
Posts: 148
Likes: 0
Received 0 Likes
on
0 Posts
Blame Game
So there you have it folks QF woes are all down to the Cabin Crew,the whole 7,000 of them ALL lazy,ALL Rude,ALL overpaid.Seems there is something wrong with the interview process and there has been since 1965.Wow!
Geeze, I give up.
Argusmoon, no idea about the CEO but an SQ Captain of similar age and experience will earn MORE than a QF Captain.
captainrats, read my first post. I NEVER said QF F/As were to blame for the airline's woes. Nor did I say they were all lazy, all rude, all shonks all(insert insult here). I simply said that QF F/As cost more than their counterparts and this is perhaps part of the reason why there are fewer of them per aircraft.
DEFCON 4 said no, not true when some simple web based research proves yes, it IS true.
If other airlines staff are cheaper that will give them a competitive advantage, plain and simple. No more to say....
Argusmoon, no idea about the CEO but an SQ Captain of similar age and experience will earn MORE than a QF Captain.
captainrats, read my first post. I NEVER said QF F/As were to blame for the airline's woes. Nor did I say they were all lazy, all rude, all shonks all(insert insult here). I simply said that QF F/As cost more than their counterparts and this is perhaps part of the reason why there are fewer of them per aircraft.
DEFCON 4 said no, not true when some simple web based research proves yes, it IS true.
If other airlines staff are cheaper that will give them a competitive advantage, plain and simple. No more to say....
Sorry Schnauzer, I meant "Qantas Management"not the coal face staff. To paraphrase the old army saying there are no bad staff, only bad managers. I get upset reading posts from people who are trying to do a good job but stuck without the resources to do it.
QF aircraft are short on supplies because catering stock is purposely ordered at ~5-10% less than the expected load. I guess someone in management thought that this would contribute nicely to the $1.5 BILLION dollars that is the goal of the current cost cutting regime - however, all it seems to do get customers and staff offside.
As such, it's a bit of a stretch to blame the cabin crew if they run out of food/supplies/extras - they were probably never there in the first place...
As such, it's a bit of a stretch to blame the cabin crew if they run out of food/supplies/extras - they were probably never there in the first place...
Let me give you a story about work practices.
Once upon a time the Ansett LAME's got fed up. They were putting in their eight hours, then getting overtime every day of the week and then some.
"Enough!" One of them said, "all we are working overtime for is the bloody tax office!" . "we can get the same coverage by working twelve hour shifts. Don't pay us overtime, but instead we want a three day weekend. The manhours we supply you will be exactly the same. You will not pay us quite as much money, but we don't care, we get to see our kids grow up".
Sunfish did the numbers and these guys were right. For a small financial sacrifice they got a three day weekend - the airline paid less overtime - everybody won - except the tax office.
Sunfish had the temerity to mention this little idea to the powers that be and was promptly told that the Bosses' little Silver Haired mate was not going to countenance anyone breaking the sacrosanct eight hour day.
There ARE ways for QF to compete AND keep its costs down without antagonizing its staff.
Once upon a time the Ansett LAME's got fed up. They were putting in their eight hours, then getting overtime every day of the week and then some.
"Enough!" One of them said, "all we are working overtime for is the bloody tax office!" . "we can get the same coverage by working twelve hour shifts. Don't pay us overtime, but instead we want a three day weekend. The manhours we supply you will be exactly the same. You will not pay us quite as much money, but we don't care, we get to see our kids grow up".
Sunfish did the numbers and these guys were right. For a small financial sacrifice they got a three day weekend - the airline paid less overtime - everybody won - except the tax office.
Sunfish had the temerity to mention this little idea to the powers that be and was promptly told that the Bosses' little Silver Haired mate was not going to countenance anyone breaking the sacrosanct eight hour day.
There ARE ways for QF to compete AND keep its costs down without antagonizing its staff.
Join Date: Jan 2001
Location: NSW Australia
Posts: 233
Likes: 0
Received 0 Likes
on
0 Posts
I've said it before on other threads, I'll say it again now.
If anybody has a bad experience on QF, write a letter and let QF management know about it!! Tell them that you are not happy and will change companies if they do not improve the catering/meals/wine/IFE (whatever).
Maybe then they (management) will get the message that a reputation does not have a dollar value but costs a lot to reclaim.
BITCHING ON THIS FORUM WILL ACHIEVE NOTHING
If anybody has a bad experience on QF, write a letter and let QF management know about it!! Tell them that you are not happy and will change companies if they do not improve the catering/meals/wine/IFE (whatever).
Maybe then they (management) will get the message that a reputation does not have a dollar value but costs a lot to reclaim.
BITCHING ON THIS FORUM WILL ACHIEVE NOTHING
Join Date: Oct 2004
Location: Dununda
Posts: 476
Likes: 0
Received 0 Likes
on
0 Posts
Comparisons
SQ get paid monthly QF crew get paid hourly..bit hard to draw a comparison.You will always get better service when you have more people/crew.When you end up apologizing for circumstances beyond your control,and you do it constantly it starts to grind you down.So in order to maintain your sanity you lower your expectations of the service you would like to give.The whole scenario becomes self perpetuating.
Now my close personal friend "socks" will no doubt take issue with this.When his a/c breaks down he gets off and goes to a hotel>Doesn't have contact with pax at all.If he explains at all it is anonymously.No face to face confrontation for him.....let the minions do it.There are regulations in place to govern his world.Not so for the lowly Cabin Crew.They are here to serve him and satisfy his needs.He is a bit of a Dinosaur.Oh I forgot, he is also homophobic.Charming guy really.
Now my close personal friend "socks" will no doubt take issue with this.When his a/c breaks down he gets off and goes to a hotel>Doesn't have contact with pax at all.If he explains at all it is anonymously.No face to face confrontation for him.....let the minions do it.There are regulations in place to govern his world.Not so for the lowly Cabin Crew.They are here to serve him and satisfy his needs.He is a bit of a Dinosaur.Oh I forgot, he is also homophobic.Charming guy really.
Join Date: Aug 2001
Location: Asia
Posts: 381
Likes: 0
Received 0 Likes
on
0 Posts
Three Bars
At least bitching on this forum elicits a response now and again!
Writing to QF management is a waste of time and the paper it is written on. I have never once got a response so gave up the practise some time ago and have stuck with my resolution to not use QF unless the only alternative is a bicycle.
At least bitching on this forum elicits a response now and again!
Writing to QF management is a waste of time and the paper it is written on. I have never once got a response so gave up the practise some time ago and have stuck with my resolution to not use QF unless the only alternative is a bicycle.
Join Date: Dec 2000
Location: Sydney NSW Australia
Posts: 3,051
Likes: 0
Received 0 Likes
on
0 Posts
I wonder if the catering company would be ripping off QF if it was still owned by QF?
if that be the case, then the "Savings" made by outsourcing catering have well and truly been lost in lost revenue, lost brand credibility, lost manhours due to fed up staff working with perpetual shortages reulting in a loss of repeat cutomers.
smart business move.
if that be the case, then the "Savings" made by outsourcing catering have well and truly been lost in lost revenue, lost brand credibility, lost manhours due to fed up staff working with perpetual shortages reulting in a loss of repeat cutomers.
smart business move.
Join Date: Aug 2001
Location: Sydney
Posts: 731
Likes: 0
Received 0 Likes
on
0 Posts
Three bars, if you get bad service in a restaurant do you write to the management, or do you go to another restaurant next time?
It's not up to the customers, it's up to the managers,
Surfside... carrying that chip around must be doing wonders for your back.
It's not up to the customers, it's up to the managers,
Surfside... carrying that chip around must be doing wonders for your back.