Cabin Staff of the Year 2004 (Skytrax Survey)
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Cabin Staff of the Year 2004 (Skytrax Survey)
http://www.airlinequality.com/2004/Staff_04.htm
CABIN STAFF OF THE YEAR 2004
The 2003-4 Cabin Staff Survey attracted a total of 2,117,846
eligible nominations during the 10 month survey period.
Survey Respondents nominated airlines for the 2004 Best
Cabin Staff Awards, using the criteria shown below:
Service Efficiency
Cabin Presence
Service Attentiveness
Staff Friendliness
Staff Language Skills
Courtesy of Staff
Sincerity, Enthusiasm & Attitude of Cabin Staff
Cabin Staff Grooming & Presentation
Consistency of Quality amongst Cabin Staff
Global Ranking
BEST CABIN STAFF - 2004
1. Malaysia Airlines
2. Thai Airways Int'l
3. Asiana Airlines
4. Air Tahiti Nui
5. Qatar Airways
6. Singapore Airlines
7. All Nippon Airways
8. SriLankan Airlines
9. Dragonair
10. China Airlines
----------------
Regional Ranking
AUSTRALIA / PACIFIC
1. Air Tahiti Nui
2. Air New Zealand
3. Polynesian Airlines
4. Air Calin
5. Qantas Airways
SURVEY METHODOLOGY
The survey is commissioned and undertaken by Skytrax
Research of London, UK. No outside sponsorship or external
influence is applied to any aspect of the Survey - making it
probably the most respected Passenger Survey of it's type
in the world.
Over 93 different nationality of travellers submitted eligible, completed questionnaires in the 2004 Cabin Staff of the Year survey (182,455
survey responses were deleted due to duplicate submissions, or where
the input was not considered to be bona-fide or indpendent).
Survey data was gathered using a range of input sources:
Skytrax Online Customer Survey
Skytrax Business Research Group
Customer Telephone Interviews
Selective Passenger Interviews
Additional research was conducted by detailed back-up interviews
amongst a representative sample of Survey respondents. This
research was to gain respondent reasons for airline nominations.
Data weighting was applied to provide nomination equity when
evaluating airlines of different size and network. Data weighting
used 2002-3 passenger numbers for airlines in the Survey (based
on IATA, Airline Business ranking data, and published airline
passenger figures).
===========================================
CABIN STAFF OF THE YEAR 2004
The 2003-4 Cabin Staff Survey attracted a total of 2,117,846
eligible nominations during the 10 month survey period.
Survey Respondents nominated airlines for the 2004 Best
Cabin Staff Awards, using the criteria shown below:
Service Efficiency
Cabin Presence
Service Attentiveness
Staff Friendliness
Staff Language Skills
Courtesy of Staff
Sincerity, Enthusiasm & Attitude of Cabin Staff
Cabin Staff Grooming & Presentation
Consistency of Quality amongst Cabin Staff
Global Ranking
BEST CABIN STAFF - 2004
1. Malaysia Airlines
2. Thai Airways Int'l
3. Asiana Airlines
4. Air Tahiti Nui
5. Qatar Airways
6. Singapore Airlines
7. All Nippon Airways
8. SriLankan Airlines
9. Dragonair
10. China Airlines
----------------
Regional Ranking
AUSTRALIA / PACIFIC
1. Air Tahiti Nui
2. Air New Zealand
3. Polynesian Airlines
4. Air Calin
5. Qantas Airways
SURVEY METHODOLOGY
The survey is commissioned and undertaken by Skytrax
Research of London, UK. No outside sponsorship or external
influence is applied to any aspect of the Survey - making it
probably the most respected Passenger Survey of it's type
in the world.
Over 93 different nationality of travellers submitted eligible, completed questionnaires in the 2004 Cabin Staff of the Year survey (182,455
survey responses were deleted due to duplicate submissions, or where
the input was not considered to be bona-fide or indpendent).
Survey data was gathered using a range of input sources:
Skytrax Online Customer Survey
Skytrax Business Research Group
Customer Telephone Interviews
Selective Passenger Interviews
Additional research was conducted by detailed back-up interviews
amongst a representative sample of Survey respondents. This
research was to gain respondent reasons for airline nominations.
Data weighting was applied to provide nomination equity when
evaluating airlines of different size and network. Data weighting
used 2002-3 passenger numbers for airlines in the Survey (based
on IATA, Airline Business ranking data, and published airline
passenger figures).
===========================================
